The situation is so bad, with so many disappointed customers, Jawbone CEO Hosain Rahman has offered all Jawbone purchasers a "no questions asked guarantee" in a letter posted on Jawbone's website. The product seems to have been temporarily pulled from most retailers, including the Apple Online Store, Best Buy, and AT&T.
For most of you, this program is simply meant to offer peace of mind. Please continue to enjoy your UP band and keep sharing your experience with us. If you encounter any problems with your UP band, contact Jawbone directly for your choice of a replacement and/or refund under this program. It’s that simple.Any purchaser of a Jawbone UP can get a full refund on the device, and can keep the wristband. The refund website goes live December 9th.
Jawbone remains deeply committed to addressing all issues with UP, investing in the category and giving our customers the tools to live a healthier life. We’ve temporarily paused production of UP bands and will begin taking new orders once these issues have been sorted out. In the meantime, we’ll continue to release app updates for existing users.