Jawbone's $99 UP wristband is designed to track users activity, sleep, and food intake to "encourage healthier living". However, it appears the wristband -- released in early November -- has not been well-received.

The situation is so bad, with so many disappointed customers, Jawbone CEO Hosain Rahman has offered all Jawbone purchasers a "no questions asked guarantee" in a letter posted on Jawbone's website. The product seems to have been temporarily pulled from most retailers, including the Apple Online Store, Best Buy, and AT&T.

jawbonewristbands

For most of you, this program is simply meant to offer peace of mind. Please continue to enjoy your UP band and keep sharing your experience with us. If you encounter any problems with your UP band, contact Jawbone directly for your choice of a replacement and/or refund under this program. It’s that simple.

Jawbone remains deeply committed to addressing all issues with UP, investing in the category and giving our customers the tools to live a healthier life. We’ve temporarily paused production of UP bands and will begin taking new orders once these issues have been sorted out. In the meantime, we’ll continue to release app updates for existing users.

Any purchaser of a Jawbone UP can get a full refund on the device, and can keep the wristband. The refund website goes live December 9th.

Top Rated Comments

Cougarcat Avatar
145 months ago
I never really looked into this product. I'm curious to know what all the issues were with the product that would cause the company to refund the item and stop producing them. :confused:

According to the letter,

With your help, we’ve found an issue with two specific capacitors in the power system that affects the ability to hold a charge in some of our bands. We’re also fixing an issue with syncing related to the band hardware.

It's temporary. They will start producing them again once they fix the problems.
Score: 8 Votes (Like | Disagree)
LimeiBook86 Avatar
145 months ago
I never really looked into this product. I'm curious to know what all the issues were with the product that would cause the company to refund the item and stop producing them. :confused:
Score: 8 Votes (Like | Disagree)
fishmoose Avatar
145 months ago
It's a 99-dollar bracelet that vibrates from time to time, reminding you to get up from your chair. Of course people are disappointed, I could just set my wristwatch to beep every hour, for free.

That's not really all it can do. It can do a lot more than that.
Score: 6 Votes (Like | Disagree)
spazzcat Avatar
145 months ago
It's a 99-dollar bracelet that vibrates from time to time, reminding you to get up from your chair. Of course people are disappointed, I could just set my wristwatch to beep every hour, for free.

It does a little bit more then that, but ok...
Score: 6 Votes (Like | Disagree)
NakedPaulToast Avatar
145 months ago
I don't think I've driven to Target faster than I did after reading that post...

Bought two for me and my bro!
I think this is sad.

Jawbone has done something extraordinary, something very rarely seen nowadays. You pile more expense onto them for their generous compensation offer.
Score: 3 Votes (Like | Disagree)
Battlefield Fan Avatar
145 months ago
I had ordered one for my brother's B-Day. It arrives tomorrow. Crap, now what do I do.

return it. seriously
Score: 3 Votes (Like | Disagree)

Popular Stories

iPhone trade in

Apple Adjusts Trade-In Values for iPhones, Macs, and More

Wednesday January 25, 2023 9:40 am PST by
After announcing new Mac and HomePod models last week, Apple adjusted its trade-in values for select devices in the United States. iPhone trade-in values decreased by up to $80, and most Android smartphones also went down. Mac trade-in values remained unchanged or increased by up to $40 depending on the model, while some Apple Watch models increased in value and others decreased. Trade-in...
iPhone 14 Pro Purple Side Perspective Feature Purple

iPhone 15 Pro Expected Later This Year With These 7 Exclusive Features

Tuesday January 24, 2023 4:53 pm PST by
Apple's next-generation iPhone 15 Pro and iPhone 15 Pro Max are expected to be announced in September as usual. Already, rumors suggest the devices will have at least seven exclusive features not available on the standard iPhone 15 and iPhone 15 Plus. An overview of the seven features rumored to be exclusive to iPhone 15 Pro models:A17 chip: iPhone 15 Pro models will be equipped with an A17...
Mac mini M2 2023

New 256GB Mac Mini and 512GB MacBook Pro Have Slower SSD Speeds Than Previous Models

Tuesday January 24, 2023 1:11 pm PST by
While the new Mac mini with the M2 chip has a lower $599 starting price, the base model with 256GB of storage has slower SSD read and write speeds compared to the previous-generation model with the M1 chip and 256GB of storage. A teardown of the new Mac mini shared by YouTube channel Brandon Geekabit reveals that the 256GB model is equipped with only a single 256GB storage chip, while the...
iOS 16

iOS 16.3 for iPhone Launching Next Week With These 4 New Features

Friday January 20, 2023 11:43 am PST by
In a recent press release, Apple confirmed that iOS 16.3 will be released to the public next week. The software update will be available for the iPhone 8 and newer and includes a handful of new features, changes, and bug fixes. Below, we've recapped bigger features in iOS 16.3, including support for physical security keys as a two-factor authentication option for Apple ID accounts, worldwide ...
iPhone 14 Pro Purple Side Perspective Feature Purple

iPhone 15 Expected to Feature Wi-Fi 6E Like Latest Macs and iPad Pro

Wednesday January 25, 2023 5:39 pm PST by
The iPhone 15 will support Wi-Fi 6E, according to a research note shared this week by Barclays analysts Blayne Curtis and Tom O'Malley. The analysts did not specify whether the feature will be available on all models or limited to the Pro models. Apple has added Wi-Fi 6E support to a handful of devices so far, including the latest 11-inch and 12.9-inch iPad Pro, 14-inch and 16-inch MacBook...
maxresdefault

Hands-On With the New M2 Pro Mac Mini

Tuesday January 24, 2023 1:45 pm PST by
The new M2-series MacBook Pro and Mac mini models launched today, marking the debut of the first M2 Pro and M2 Max chips. We have the M2 Pro Mac mini on hand, and thought we'd take a look at the machine and do a series of benchmarks to see how it fits into Apple's lineup. Subscribe to the MacRumors YouTube channel for more videos. Base model Mac mini machines come with either an M2 or M2 Pro...
apple tv 4k red image

Apple Releases tvOS 16.3

Tuesday January 24, 2023 10:10 am PST by
Apple today released tvOS 16.3, the third major point update to the tvOS 16 operating system that originally came out in September. Available for the Apple TV 4K and Apple TV HD, tvOS 16.3 comes six weeks after tvOS 16.2, an update that added Apple Music Sing. The tvOS 16.3 update can be downloaded over the air through the Settings app on the ‌‌‌‌Apple TV‌‌‌‌ by going to System > Software...
maxresdefault

Hands-On With the New M2 Max MacBook Pro

Thursday January 26, 2023 12:14 pm PST by
New 14-inch and 16-inch MacBook Pro models with the latest M2 Pro and M2 Max chips are available in Apple retail stores and are already in the hands of customers, and we picked up one of the new M2 Max machines to answer all of the questions MacRumors readers considering a purchase might have. Subscribe to the MacRumors YouTube channel for more videos. Yesterday, we asked MacRumors fans on...