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AT&T Activation Delays for iPhone Buyers

Reuters reports on the activation errors that have been causing major problems for some iPhone users. According to Reuters sources, approximately 2% of individuals who purchased the iPhone over the weekend have been affected by the activation problems.

AT&T spokesperson blamed the delays on both technical and "process related" issues, and also pointed to the high volume of customers trying to activate service.

An Associated Press article claims the problems are now improving, and Apple acknowledged that "a small percentage of iPhone customers who have had a less than perfect activation experience".

Our own iPhone Help and Troubleshooting forum has a dedicated topic for Activation issues.



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155 months ago

Jeez. Have these folks ever ported a number before?


How often to people transfer their phone numbers? I really don't think it happens that often, and I suspect that only a minority of customers have actually done it. It's only been available for maybe two or three years, and that's about the length of a contract, and I don't think turnover is that great, last I heard, less than 12% a year. So that probably puts number transfers at less than a third of the mobile customer base.

While the news is slanted too far, the Apple fan conjecture in response is a bit much too.
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