Over the past month or so, there appears to have been an uptick in user dissatisfaction with Apple's handling of support incidents. While overall satisfaction is extremely hard to gauge due to the fact that typically only disgruntled users notify sites of issues and the uptick could also simply represent Apple's increased marketshare, it does come amongst reports of Apple firing its online forum moderator staff and an Indian support center that was shut down as quickly as it was opened. Similarly, many people felt that Apple was ill-prepared for yesterday's 1.8 million battery recall, as Apple's support site was quickly overloaded with requests and there was a lot of confusion as to what batteries were affected.
This all could, of course be coincidental. Of note, Apple has consistently been a market leader in surveys on customer support.
Apple is set to unveil iOS 27 during its WWDC 2026 keynote on Monday, June 8, and the update will reportedly include two new Apple Wallet features.
First, iOS 27 will reportedly let users create their own digital passes by scanning items like movie tickets, concert passes, and gym membership cards. Many apps already offer Apple Wallet passes, but now users will be able to create a custom...
New models of the Apple TV 4K and HomePod mini are "nearly ready to go," according to the latest word from Bloomberg's Mark Gurman.
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Both devices have been ready "for months," but Apple is holding off on launching them until the more personalized version of Siri is available, he said.
"I am told the hardware for the next Apple TV...
Apple is expected to launch its first foldable iPhone later this year. Rumors suggest the "iPhone Ultra" will come in two color options, and a leaker shared an image today that allegedly shows one of them.
Posted on Weibo by the Chinese leaker known as Ice Universe, the image purportedly offers a first glimpse of Apple's foldable in white. The device is believed to have entered early mass...
