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Class Action Lawsuit Accuses Apple of Crippling iPhone 4s With iOS 9 Update

Apple today was hit with a class action lawsuit seeking over $5 million in damages for deceptive trade practices and false advertising, as noted by AppleInsider). Plaintiff Chaim Lerman says he and other iPhone 4s owners became unable to use their devices after upgrading to iOS 9 as the update "significantly slowed down" their iPhones and "interfered with the normal usage of the device."

According to the lawsuit, the plaintiffs were forced to either live with a "slow and buggy" device that "disrupts every day life" or shell out hundreds of dollars for a new iPhone.

iphone4s
When iPhone 4s owners are faced with the dilemma of continuing to use a slow, buggy phone or spend hundreds to buy a new phone, Apple often benefits because consumers will often buy a new iPhone to keep their investment in the App ecosystem. [...]

Furthermore, iPhone owners will buy a newer iPhone when faced with the choice because it is familiar and they can easily transfer their information, media, contacts, and apps without a major disruption in usage. There is no learning curve and no delays and trouble that accompany new information input. Thus Apple stands to benefit financially when older iPhones are slowed down and owners are forced to purchase a new phone.
The plaintiffs argue that Apple failed to properly warn iPhone 4s users that the update would "significantly interfere" with the performance of their phones. When Lerman and other plaintiffs upgraded their devices, they noticed a significant drop in performance in both third-party apps and basic functions like using the Phone app. Because Apple does not allow iPhone users to easily downgrade their devices to a previous iOS version, the plaintiffs feel they're forced into either using a slower phone or purchasing a new one.

Apple's advertising, the plaintiffs allege, does not mention the potential of slowed performance for iPhone 4s users, instead focusing on performance improvements. The lawsuit points towards Apple's iOS 9 website, which says the update brings "faster performance, improved security, convenient updates, and longer battery life." The plaintiffs argue that Apple must have known about the iPhone 4s' slower performance from internal testing or other means and did not warn users about potential headaches in their advertising.

This isn't the first time Apple has been accused of planned obsolescence, as the company was hit with a lawsuit in 2011 regarding the iPhone 3G and iOS 4. That case was thrown out by the judge who ruled the iOS 4 update was not a "good or service" and dismissed claims of false advertising and deceptive business practices.


Top Rated Comments

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26 weeks ago

Agreed.

You buy a license to use their software on their terms.


What happens when that software ruins your device? Too bad, so sad?

That's a pretty awful precedent to set. At the very least, the only thing Apple would need to do is allow you to revert back to an older version of iOS. That would solve this whole issue for once and for all.
Rating: 74 Votes
26 weeks ago

Nobody forced you to move to iOS 7.


LOL... If you can get ride of the annoying red update badge and iOS not automatically download. The annoying badge is constant reminder that there is update for you and you'd better Fuxxking update you idiot.

Yeah, no one physically force you upgrade. But when you need do service at Apple store, when your iOS 6 no longer functioning correctly or when you need to do DFU reset, users will have no option but upgrade. If this isn't forced upgrade, then what is?
Rating: 53 Votes
26 weeks ago
Just reverted my iPhone 4S back to iOS 6 a few months ago. It's one of the few devices that can do it (via jailbreak) and it's absolutely amazing how well it performs now.

At navigating the OS, it's faster than my iPhone 6 now.

The updating business is my biggest complaint about Apple.
Rating: 42 Votes
26 weeks ago
I wish my iPad 2 could go back to iOS 6. They literally destroyed the device forcing us to move to iOS 7 without the ability to go back. Biggest mistake I ever made was upgrading the iPad 2. Now it is a slow mess of crashes.
Rating: 42 Votes
26 weeks ago
Give me a break
Rating: 42 Votes
26 weeks ago
Wow the comments on this article are insane. The plaintiff has a case if they can find a way to compare the performance before and after updating.

It's great that Apple updates devices but they shouldn't do it at the expense of the devices slowing down.
Rating: 29 Votes
26 weeks ago
On one hand this lawsuit is stupid.

On other - Apple broke face time and would not fix it unless you upgraded the iOS and deal with the degradation. I think their policy of forced software upgrades therefore deserve some negative publicity. They don't optimize well new iOS for old devices and make them very poor experiences. I have an old 4S and an iPad mini and both are horrible when updated. Shame on Apple for that.
Rating: 26 Votes
26 weeks ago
Apple should allow users to download and install whatever iOS they want. I don't see this as a big problem for Apple.
Rating: 25 Votes
26 weeks ago
I never upgrade my OS. We learned this "slow down" issue long ago with the 3Gs. I get a new OS when I get a new phone. I do point releases, but NEVER a full.
Rating: 20 Votes
26 weeks ago

Can non-business customers who upgrade to Windows 10 downgrade to Windows 7?


Can I downgrade from Window 10 to Window 7? Absolutely. Microsoft literally provide you downgrade from Windows Vista to Windows XP, from Windows 7 to Windows Vista, from Windows 8 to Windows 7 and From Windows 10 to Windows 8.

3


To note that, you can only roll back without losing anything within a month. After that, you need do clean install. There is nothing stop you reinstall Windows 8.1, Microsoft does not sign Windows version and you do not have use stupid iTunes to reinstall OS.
Rating: 20 Votes

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