New in OS X: Get MacRumors Push Notifications on your Mac

Resubscribe Now Close

iOS 8.0.1 Causing No Service, Touch ID Issues on iPhone 6/6 Plus, Apple Support Recommends iTunes Restore

Following the release of iOS 8.0.1 this morning, numerous of users found that their cellular service was disabled, reporting "No Service" messages after updating. Affected users also appear to be experiencing problems with Touch ID, which seems to be completely non-functional.

It appears that the issue is limited to users who have an iPhone 6 or an iPhone 6 Plus, but affected devices span several carriers, including AT&T, T-Mobile, Verizon, and Sprint in the United States. Rogers subscribers in Canada have reported issues, as have EE subscribers in the United Kingdom and Vodafone subscribers in Germany.

noservice
Restarting an iPhone 6 or 6 Plus does not fix cellular functionality, nor does attempting to use "Reset Network Settings," but some users have reported that restoring iOS 8.0.1 via iTunes or doing the initial install from iTunes fixes the cellular connection issues.

Apple support has also recommended restoring iOS 8.0.1 via iTunes to fix the problem, as noted on Twitter and the MacRumors forums.
Users with an iPhone 4s, 5, 5s, or 5c have reported no issues, so iOS 8.0.1 is likely safe for those who do not have an iPhone 6 or 6 Plus. iPad owners have also had no problems with the update.

Update: Apple has pulled iOS 8.0.1 from the Developer Center and it is also no longer available via an over-the-air download.

Update 2: Apple says that it is actively investigating reports of problems and has pulled iOS 8.0.1 in the meantime. The company also says that it will provide information as quickly as it can.

Update 3: It appears that option-clicking on an iOS 8 file in iTunes will allow users to fix the issue without a restore. iMore has outlined the process:
1. Download iOS 8 for iPhone 6 or iPhone 6 Plus
2. Option (Mac) or Control (Windows) click on Update.
3. Choose the iOS 8 firmware file you downloaded in step 1.
4. Let iTunes do its thing


Tag: iOS 8.0.1


Top Rated Comments

(View all)

22 months ago
Updategate

Thanks, Obama!
Rating: 90 Votes
22 months ago
*Bricks 10 million new iPhones*

Next keynote: "We've bent a brick. This is only something that Apple can do."

/sarcasm I love Apple but yeah, this is unfortunate.
Rating: 50 Votes
22 months ago
strike 2
Rating: 46 Votes
22 months ago
What ever happened to it just works?
Rating: 33 Votes
22 months ago
Love the fanboys... (Like me ;-) ) always saying. "Don't mug Apple. Errors happen for everyone"

Yeaaa... But slowly this is daily at Apple :-)

My iPhone 6Plus is now useless... My 5S works

"Hey Apple - You make a lot of BS lately. To much money to care?"
Rating: 29 Votes
22 months ago
I love my outdated iOS 6.1.3 even more now!
Rating: 22 Votes
22 months ago
"We love making products that excite our customers. We care about our customers. Only Apple could make such amazing software and services."

-Tim Cook

https://www.youtube.com/watch?v=A_rjrFTGKpM
Rating: 22 Votes
22 months ago
They need to get this stuff right. Smartphones are essentially commodities now -- the differentiation comes down to the OS. If iOS loses its rep for high quality and ease of use, that's not a good thing.
Rating: 21 Votes
22 months ago
You don't need to do a full restore to fix the issue. I did the OTA update and lost service/touch ID. I then downloaded the ISPW and did an option check for update. iTunes then installed 8.0.1 again without needing to restore my data.


iPhone 6 http://appldnld.apple.com/iOS8/031-07540.20140924.b41vK/iPhone7,2_8.0.1_12A402_Restore.ipsw

iPhone 6+ http://appldnld.apple.com/iOS8/031-07519.20140924.FTHpb/iPhone7,1_8.0.1_12A402_Restore.ipsw
Rating: 19 Votes
22 months ago
See, you didn’t update it right. ;)
Rating: 19 Votes

[ Read All Comments ]