Got a tip for us? Share it...

New in OS X: Get MacRumors Push Notifications on your Mac

Resubscribe Now Close

Apple Customer Support Claims Apple Stymied by Phone-Switching iMessage Glitch

imessage.jpgThere is a long-standing problem with lost iMessages for select users when they switch from an iPhone to another device. Apple allegedly is aware of the problem and not able to provide a fix, claims former Lifehacker editor-in-chief Adam Pash, whose iPhone was affected by this message delivery problem.

After disabling their iPhones, some users experience an issue where iMessages sent from other iPhone owners are routed to the now-disabled iPhone and not forwarded as a text message to the active phone. The recipient never receives the text message, creating a situation that is frustrating for both people involved in the conversation.

Pash spoke to Apple's customer support after he stopped receiving messages from iPhone-owning friends when he switched to an Android phone. The support personnel confirmed "this is a problem a lot of people are facing" and "added that engineering team is working on it but is apparently clueless as to how to fix it."
In the meantime, Apple has completely hijacked my text messaging and my phone number portability (portability between devices, not networks). No one can fix this but Apple because it’s a problem at the device level, which means people in my position have no recourse but to wait for Apple to figure out what the problem is. But Apple isn’t offering any public support on the issue that I’ve been able to find (and it’s worth repeating that proper support is behind a $20 paywall for most people who’ve switched devices, who would also be the most commonly affected by this problem)
This issue with iMessage has been reported as far back as 2011, shortly after the messaging service debuted as a flagship feature of iOS 5. iPhone owners are advised to disable iMessages before they deactivate their phone in order to remove the device from Apple's system and allow messages to be forwarded properly as text messages to their new handset. This precautionary step of disabling iMessage apparently works for some, but not all iPhone owners who switch to another smartphone platform.

Top Rated Comments

(View all)

11 weeks ago

And I have never had any trouble with it, not frustrating at all.


Therefore, it works for everyone and all of the negative posts here are fiction, right?
Rating: 26 Votes
11 weeks ago
"It just works".... :rolleyes:


I've seen this happen in real time and is a PITA. the fact Apple can't fix it is ridiculous.
Rating: 8 Votes
11 weeks ago

My wife and I are STILL not receiving messages from time to time. Apple really needs to work this out. We switch from iphone to android months ago.


That's your problem. You shouldn't switch to Android in the first place, android tracks you, sends your information to remote servers, is totally unreliable too. Believe me, I've studied it. If you would've stayed on iPhone, this wouldn't happen. So, don't be blaming Apple. Blame yourself.


LOL really? I love Apple as much as the next guy, but what kind of reply is that? :rolleyes:
Rating: 8 Votes
11 weeks ago

Therefore, it works for everyone and all of the negative posts here are fiction, right?


No, the user is just sating that they have not experienced any issues using iMessage. They didn't say anything about the problem being fictional.
Rating: 7 Votes
11 weeks ago

It’s your own fault for not signing out of iMessage/disabling it on your device before switching to a different phone. The same logic applies if you sold your phone to someone and left Find My iPhone on, the onus is on you to turn that off, not Apple.


Why would this be your fault? Is it specified anywhere that you need to do this? Have you EVER had to do this on any messaging service prior to iMessage? Stop defending Apple blindly.
Rating: 7 Votes
11 weeks ago

I work at a cellphone store. These two things usually do the trick.

- apple.com/support/appleid to unregister phone

- Text STOP to 48369

Or it does fix itself after 45 days :(

Who/what is 48369 and how does that relate to iMessage?
Rating: 6 Votes
11 weeks ago

That's your problem. You shouldn't switch to Android in the first place, android tracks you, sends your information to remote servers, is totally unreliable too. Believe me, I've studied it. If you would've stayed on iPhone, this wouldn't happen. So, don't be blaming Apple. Blame yourself.

----------



All of those seem okay to me... They all work perfectly. Instead of finding flaws constantly, try looking at what they do. You go code an Assistant that is amazing, a maps app, or a message service... I'd like to see how it comes out for you.

----------



You're completely wrong. It'll be cached to apple servers as an iMessage until a set amount of time.

----------



Then don't move from iPhone. I don't see why you would in the first place. Android harvests your data... So stop complaining. If you hadn't switched, this wouldn't have happened.

Unless that was a lot of sarcasm, blaming someone for switching to Android pretty much undermines anything else that might be said, no matter how much sense the rest of it might potentially make.

----------

iMessage works well for me with iPhone and iPad. I wouldn't dare think of switching my iPhone number to another platform.

That contributes to the discussion in some way?
Rating: 6 Votes
11 weeks ago
I think hangouts is way better (and its great w/ integrated video chat built into the app). It's nice to see it put on flagship android phones as the default messaging app now.
Hopefully more people with iPhones will start to use it. It would be nice the have the majority of people (I know not sure if others feel the same way) on the same messaging app.
Rating: 5 Votes
11 weeks ago
My wife and I are STILL not receiving messages from time to time. Apple really needs to work this out. We switch from iphone to android months ago.
Rating: 5 Votes
11 weeks ago
When my brother switched to the S4, we had the same exact issue. He didn't receive my "Merry Christmas!" There was a kerfuffle, and the we both realized that he wasn't receiving the messages because they were still attempting to be sent with iMessage. This at first seemed very difficult to overcome. I deleted the phone number and tried again, no luck. But when I deleted his contact completely and added it once again, the problem seemed resolved. It has not occurred since.

EDIT: I have not had any other issues with iMessage. I am, overall, very happy with its performance.
Rating: 5 Votes

[ Read All Comments ]