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Some iOS Users Reporting Apple ID Error Messages When Updating Apps

A number of mostly international iOS users on MacRumors forums, Apple's support forums, and Twitter are reporting issues with failed app updates today. According to affected users, the process of updating apps in the iOS App Store produces a warning that "the update is not available for this Apple ID either because it was bought by a different user or the item was refunded or cancelled."

app-updates-fail
Reader Vinamra on MacRumors forums:
"I go 4 app updates today and as soon as I clicked the update button, the App Store app popped up with the following message:

"Update Unavailable with this Apple ID - This update is not available for this Apple ID either because it was bought by a different user or the item was refunded or cancelled."

I have always used a single Apple ID and this phone (5S) was bought new and have never had this problem in the past."
Member Albertus8898 on Apple Support Forums:
i didnt change or log out from my apple id at my iphone 5. But when i wanted to update one of my apps it said "update is not available for this apple id either becuase of using different id or...." then i checked my apple id's apps and most of my apps gone. what should i do to make them back to my apple id account? and i tried to delete those apps and redownload them but it gave the same message.
One user contacted an Apple Support representative, who confirmed there was a server issue on Apple's side that was affecting app updates. Apple is working on the problem, but the company has not provided a timeline for the fix.
At this time, this issue that you're experiencing with updating apps is being investigated. There are no possible fixes at this current time, as [it's] an issue with our servers, but we are working on it and should have it functioning properly later today.
While such an error message may appear when users are managing multiple accounts or changing countries, the number of complaints surfacing today and reports from several users indicating that they are only using one account with no changes in country suggest that there is indeed a broader issue with Apple's systems today.

Top Rated Comments

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24 weeks ago
I just got this as well. (US account) The younger me would have been troubleshooting all morning.

The current me just says, "I'll try it later. Someone will fix it on the other end."
Rating: 16 Votes
24 weeks ago

I just got this as well. (US account) The younger me would have been troubleshooting all morning.

The current me just says, "I'll try it later. Someone will fix it on the other end."


You just encapsulated my life progress.
Rating: 7 Votes
24 weeks ago

I just got this as well. (US account) The younger me would have been troubleshooting all morning.

The current me just says, "I'll try it later. Someone will fix it on the other end."


LOL! Same here:)
Rating: 3 Votes
24 weeks ago
sky is falling..... run
Rating: 2 Votes
24 weeks ago
Before any idiot sarcastically says "it just works", this is just a bug that will probably be fixed in a couple hours.
Rating: 2 Votes
24 weeks ago
With the new iPhones and iOS updates on the horizon, this has me speculating...I wonder if Apple is toying with the idea of adding user profiles to iOS? That way you can have a family iPad and each user can have their own account with their custom apps, settings, etc.
Rating: 1 Votes
24 weeks ago
Got the same message on my iPad.
I have changed country in the last year, August last, and I have had nothing but problems with the Apple System since buying an iPad Air about a month ago.
It took me about 2 weeks to get my apps transferred across.
I still cannot get Books, Videos or Films transferred. There are about 18 of those in all - I was fortunate that I choose to use Amazon/Kindle for my book purchases; from them I just accessed Amazon, inserted my password and all the books were on my iPad in next to no time.
I am now starting on transferring my music. The earliest purchase is 2004 so you can imagine how much I have accumulated over 10 years.
Apple are not particularly helpful over this, generally just quoting from the rule book and the manual. To date I far from impressed with their service and competence.
And they want the Apple Reference for each purchase made. I have 35 bundles of receipts on their system (yes, I can access the receipts), with each bundle containing a dozen or so receipts, and there can be between 1 and twenty purchases on each receipt!
I am now going things about it long hand, namely cataloguing everything, finding old backups and such like. However, unlike one or two people on this blog I am not particularly sanguine about Apple "sorting it". I suspect that their system is now starting to show its age, and reflect some of the paranoia implicit in many aspects of Apple design. They are starting to remind me of Microsoft at their zenith.
Rating: 1 Votes
24 weeks ago
It sounds like the estimated timeline to fix the problem is by later today.
Rating: 1 Votes
24 weeks ago
Well Im ok therefore I extrapolate that it's media lies and haters!...
Rating: 1 Votes

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