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Nest Stops Selling 'Protect' Smoke Detectors Over Safety Concerns

Nest CEO Tony Fadell today published an open letter on the Nest.com blog announcing that effective immediately, the company is going to temporarily cease selling its multi-sensor iPhone-connected Nest Protect: Smoke + Carbon Monoxide alarm, which was first introduced in October.

According to Fadell, a recent laboratory test revealed that Nest Wave, a feature that enables the device's alarm to be turned off with a gesture, could potentially be used to turn off an alarm unintentionally, thus delaying the activation of the alarm in a real fire.

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During recent laboratory testing of the Nest Protect smoke alarm, we observed a unique combination of circumstances that caused us to question whether the Nest Wave (a feature that enables you to turn off your alarm with a wave of the hand) could be unintentionally activated. This could delay an alarm going off if there was a real fire. We identified this problem ourselves and are not aware of any customers who have experienced this, but the fact that it could even potentially happen is extremely important to me and I want to address it immediately.
The company is immediately disabling the Nest Wave feature until the issue is resolved and while a fix is being worked on, sales of new Nest Protect alarms have been halted. Nest urges customers with existing alarms to connect them to a Nest Account (if they are not already connected) so the Nest Wave feature can be automatically disabled. Customers without access to WiFi can receive a complete refund for their devices.

Nest states that no customers have been affected by the potential issues with Nest Wave and that the steps it has taken to halt sales are a precautionary measure. The company estimates that fixing the issue will take two to three months.

Top Rated Comments

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Posted: 21 weeks ago
This is yet another example of technology for technology sake.

What we really need are smoke alarms that sit flush with the ceiling and don't look so hideous.
Rating: 26 Votes
Posted: 21 weeks ago
Sometimes it's just better to have a button.

Don't be afraid of buttons.
Rating: 22 Votes
Posted: 21 weeks ago
"We identified this problem ourselves and are not aware of any customers who have experienced this..."


dead men tell no tales. :eek:
Rating: 10 Votes
Posted: 21 weeks ago
I bought 4 of these and returned them all b/c of false alarms. The Nest Wave also rarely to ever worked.

This product made me realize I should be much more careful about what type of product categories I really wanna beta test. Phone has problems? Ok. Smoke alarms screaming at you and your 7 month old for no reason and the only way to shut them up is a ladder in each room and a screwdriver to take off each base plate to remove the batteries? Different worse case scenario.
Rating: 8 Votes
Posted: 21 weeks ago
LOL. $3,200,000,000

This is what happens when shareholders have no voting rights. And it is going to get much, much worse
Rating: 8 Votes
Posted: 21 weeks ago
I dont want to deal with my fire alarm, I dont to look at it, I dont want to have an app on my phone for it, I just want it to work.

Great purchase deal for google btw. 2 bilion for a company that has one product on the market and its alrdy pulled off. An alarm dosent need to be smart, just 100% effective. Thats all. Stupid google.
Rating: 7 Votes
Posted: 21 weeks ago
I bought 3 of these and returned them because the Wave never worked. I sear steaks in a cast iron skillet sometimes and while 90% of the smoke gets sucked out the microwave vent, my smoke alarms would always go off. So I bought the nest with hopes that I could hush them with a wave. It never worked so I got my $400 back.
Rating: 6 Votes
Posted: 21 weeks ago
I'm going to ROFL if flames waving in front of it disable the alarm
Rating: 6 Votes
Posted: 21 weeks ago
Settle down, everybody. That big round circle in the center of the device is the "off" button. This is just the feature that everyone appears to do every time there's smoke - wave the smoke away. It's an optional "on-by-default" feature.

Also, a internet-connected smoke alarm is a very good thing. One that knows when it's battery has failed and can tell you without chirping is a very good thing. A detector that glows green when you turn out the light, to reassure you that it is has passed it's internal self-test and it's power is nominal is a good thing.

This is not "technology for technology sake". An absurd accusation on this particular forum. Tech for Tech's sake is the "Egg Minder".
Rating: 5 Votes
Posted: 21 weeks ago

I bought 3 of these and returned them because the Wave never worked. I sear steaks in a cast iron skillet sometimes and while 90% of the smoke gets sucked out the microwave vent, my smoke alarms would always go off. So I bought the nest with hopes that I could hush them with a wave. It never worked so I got my $400 back.


You sear steaks
in a cast iron skillet
3 Nests, you bought with hopes to hush
with a wave that stubborn smoke that avoids your vent
but you waved and you waved
oh how you did wave
but the Nests never worked
oh, the Nests never worked.
...
...
[ this part has been removed for inciting religious hatred ]
...
...
and with glee you cheered to see
the 400 dollars nestled back safely
in your bank-account.

THEEND
Rating: 5 Votes

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