Apple Shortens iPhone Return Window to 14 Calendar Days
According to an internal document provided by one of our retail sources, Apple plans to change its iPhone return policy to just 14 days beginning on March 13th. However the return policy currently published on Apple.com already reflects this change.
This change brings Apple's return policy in line with U.S. carriers, which offer a 14-day return period for customers who buy an iPhone from a carrier's website or retail store. Previously, Apple would accept returns beyond the carrier's 14-day period, but within the company's 30-day return window. These customers would be credited for their iPhone purchase, but they still had to pay an early termination fee and any other associated charges to the carrier. This policy often was confusing to customers who expected to return their phone without penalty.
This change also standardizes Apple's return policy across all product categories. Starting March 13th, customers who purchase an item from Apple will have 14 days in which to make a return, regardless of what they purchased.