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Apple Shortens iPhone Return Window to 14 Calendar Days

Customers who purchased an iPhone from an Apple Store in the U.S. had a 30-day period to try out the phone and return it for any reason. Starting March 13th, this return window is being shortened to 14 calendar days, claims 9to5Mac.
According to an internal document provided by one of our retail sources, Apple plans to change its iPhone return policy to just 14 days beginning on March 13th. However the return policy currently published on Apple.com already reflects this change.

iphone-14-day-return-policy
This change brings Apple's return policy in line with U.S. carriers, which offer a 14-day return period for customers who buy an iPhone from a carrier's website or retail store. Previously, Apple would accept returns beyond the carrier's 14-day period, but within the company's 30-day return window. These customers would be credited for their iPhone purchase, but they still had to pay an early termination fee and any other associated charges to the carrier. This policy often was confusing to customers who expected to return their phone without penalty.

This change also standardizes Apple's return policy across all product categories. Starting March 13th, customers who purchase an item from Apple will have 14 days in which to make a return, regardless of what they purchased.

Related roundups: iPhone 5c, iPhone 5s, iPhone 6

Top Rated Comments

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Posted: 24 weeks ago
I think this is a good move on Apple's part. It brings consistency in policy across the board. Less confusion for consumers. Also, it could mean less wear and tear on items returned.

In my opinion, 14 days is long enough to determine whether one likes an item or not.
Rating: 18 Votes
Posted: 24 weeks ago

Maybe because the device doesn't work properly? I find your post to be silly.


That's warranty, not a return. Even with a "no returns" policy, you can return devices that don't work.
Rating: 15 Votes
Posted: 24 weeks ago
Still plenty of time.
Rating: 13 Votes
Posted: 24 weeks ago

I think this is a good move on Apple's part. It brings consistency in policy across the board. Less confusion for consumers. Also, it could mean less wear and tear on items returned.

In my opinion, 14 days is long enough to determine whether one likes an item or not.


Completely agree. No need to test a phone for one whole month.

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Getting a little greedy there, eh, Tim?


How is this greedy?
Rating: 12 Votes
Posted: 24 weeks ago

Getting a little greedy there, eh, Tim?

I don't see it that way and 14 days was the original return window even under Jobs. I'm not even sure how you can call this greedy.


I think this is a good move on Apple's part. It brings consistency in policy across the board. Less confusion for consumers. Also, it could mean less wear and tear on items returned.

In my opinion, 14 days is long enough to determine whether one likes an item or not.

I agree. Far too many people have openly discussed how they kept a phone for nearly a month and decided they wanted the color or size they truly wanted. Many have come here bragging about their basic rental or saying how they wanted a certain model but it was not available so they just bought whatever and now intend to return it. I loved it in one way because the refurb store was riddled with these returns that had nothing wrong with them. However, this 14-day window will reduce the people who abused the previous return policy.
Rating: 10 Votes
Posted: 24 weeks ago

Getting a little greedy there, eh, Tim?


Don't you think feeling entitled to rent a phone for two weeks without payment is greedy?
Rating: 8 Votes
Posted: 24 weeks ago

Getting a little greedy there, eh, Tim?


Far too many people abuse Apple's return policy. This is the inevitable by-product of that.
Rating: 7 Votes
Posted: 24 weeks ago
Getting a little greedy there, eh, Tim?
Rating: 5 Votes
Posted: 24 weeks ago

Getting a little greedy there, eh, Tim?


Wow, you're far off
Rating: 5 Votes
Posted: 24 weeks ago

That's warranty, not a return. Even with a "no returns" policy, you can return devices that don't work.


Yep, every iPhone comes with a one year warranty and you could exchange it if it doesn't work. A bit different than spending $800 on a phone and deciding two weeks later "eh, I don't want this."
Rating: 4 Votes

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