T-Mobile USA Executive Offers Letter to Customers Regarding Lack of iPhone - MacRumors
Skip to Content

T-Mobile USA Executive Offers Letter to Customers Regarding Lack of iPhone

With Sprint set to join AT&T and Verizon in offering the iPhone in the United States, T-Mobile appears to be the last of the four major carriers that will be without the device. While a few rumors had allowed those looking for an iPhone on T-Mobile to hold out hope, an internal news posting revealed that the carrier's Chief Marketing Office Cole Brodman had confirmed at a company town hall meeting that T-Mobile USA would not be offering the iPhone 5 this year.

t mobile usa logo
Brodman has now followed up with an open letter to T-Mobile customers, thanking them for their loyalty and making clear that the carrier is interested in carrying the iPhone.

We’ve heard from many customers who love their T-Mobile service, but are disappointed that we don’t carry the iPhone. To these customers, first, thank you for your business. Please know that we think the iPhone is a great device and Apple knows that we’d like to add it to our line-up. Today, there are over a million T-Mobile customers using unlocked iPhones on our network. We are interested in offering all of our customers a no-compromise iPhone experience on our network.

Brodman offers no additional details on the state of negotiations between T-Mobile USA and Apple, instead promoting the company's latest Android handsets and positioning them as able to "rival or beat" any other smartphone on the market, "including the iPhone."

AT&T is in the process of trying to acquire T-Mobile USA, although it has run into opposition from the U.S. government and rival carriers. Regardless, AT&T has indicated that T-Mobile USA would be operated independently from AT&T for some time after the completion of the merger, so it is unclear how quickly T-Mobile might be able to gain the iPhone even under that scenario.

Related Forum: iPhone

Popular Stories

macworld iphone 18 pro colors

iPhone 18 Pro's Four Rumored Colors Revealed, Including 'Dark Cherry'

Friday April 17, 2026 3:50 am PDT by
A source said to be familiar with Apple's supply chain today revealed the color options Apple is planning for the iPhone 18 Pro, iPhone 18 Pro Max, and the upcoming foldable iPhone. Image via Macworld. The information comes from Macworld, which says the signature new color for this year's Pro models will be Dark Cherry, a deep wine-like red. While other sources had previously reported on a...
ipad mini 7 feature red and blue

OLED iPad Mini: Release Date, Pricing, and What to Expect

Wednesday April 15, 2026 8:15 am PDT by
According to the latest rumors, Apple is close to launching its next-generation iPad mini. So what should we expect from the successor to the iPad mini 7 that Apple released over a year ago? Read on to find out. Processor and Performance Apple is working on a next-generation version of the iPad mini (codename J510/J511) that features the A19 Pro chip, according to information found in code...
Apple Event Logo

Apple to Unveil All-New Product Category Later This Year

Thursday April 16, 2026 7:21 am PDT by
Apple is aiming to enter a new product category by unveiling its first pair of smart glasses in late 2026 or early 2027, according to Bloomberg's Mark Gurman. In any case, he expects the glasses to be released at some point next year. Like the Meta Ray-Bans, Gurman said Apple's glasses will have built-in cameras that let users capture photos and videos. He also expects the glasses to have...

Top Rated Comments

190 months ago
They are literally begging for the iPhone.

:apple:
Score: 14 Votes (Like | Disagree)
Agent OrangeZ Avatar
190 months ago
Pick the common GMS frequencies and you might get the phone next time.
T-Mobile does have "common GSM frequencies." Their GSM/Edge network is 100% 1900Mhz. But there is only so much spectrum to go around and the big 3 gobbled it all up. That is why T-Mobile was nearly 2 years late launching 3G. They didn't have enough spectrum. So, the government offered up 1700Mhz AWS spectrum and T-Mobile led the charge along with Cricket and Metro PCS in the auction.

T-Mobile isn't using 1700Mhz as it's "choice." It's all that is left. But hell... Apple made a special CDMA iPhone 4 for Verizon... why not make an AWS iPhone for T-Mobile?

Even then... AT&T is gobbling up T-Mobile for their 1700mhz spectrum to deploy LTE on it. So it is "good enough" for AT&T. And I am sure that when the 2012 iPhone launches with LTE, Apple will support 1700Mhz LTE for AT&T along with both sides of the 700Mhz spectrum for Verizon and AT&T both.

And Sprint? Sprint is currently running WiMax at 2500 Mhz spectrum. When they convert to LTE (not "if"... "WHEN"), then we will have LTE 2500Mhz too.

Like Samsung, HTC and Moto learned a long time ago... you have to learn to accept it all.
Score: 12 Votes (Like | Disagree)
190 months ago
i use my 3GS on t-mobile...

quite frankly, i LOVE not being required to have a data plan. Everywhere has wifi these days, and when I REALLY want to use the net on the go, I tether to my iPad. I personally think it's TOTAL CRAP that carriers require a seperate data package for each of your devices, and am glad that I can use my iPhone how i want, with whom I want.
Score: 9 Votes (Like | Disagree)
Agent-P Avatar
190 months ago
I hope the iPhone 5 ends up supporting the T-Mobile frequencies even if T-Mobiel doesn't officially end up carrying the iPhone. By my math, buying an iPhone unlocked outright and coupling it with T-Mobile's cheaper plans saves me a few hundred over AT&T and Verizon (over the course of a 24 month contract).
Score: 7 Votes (Like | Disagree)
chirpie Avatar
190 months ago
It's odd to acknowledge but then not address the issue in any meaningful way. In business you never say "sorry" unless it's blatantly your fault, and you never bring up a shortcoming unless you aim to deflect it properly.

This just seems... weird.
Score: 7 Votes (Like | Disagree)
wordoflife Avatar
190 months ago
I think iPhone could save T-Mobile. Hell, I'd switch.



Maybe.
Score: 6 Votes (Like | Disagree)