Apple Offers Repair Program for 2008 Time Capsule Power Issues
As noted by Hardmac, Apple on Friday issued a support document outlining a repair/replacement program for users experiencing power problems with Time Capsules manufactured between February and June 2008.
Affected Time Capsule models
Some Time Capsules with serial numbers in the following range may be affected:
XX807XXXXXX - XX814XXXXXX
How to find the serial number on your Time Capsule.
If your Time Capsule falls within serial number range above and it does not power on or shuts down unexpectedly after starting up, it may be eligible for repair or replacement.
Apple notes that the program will cover Time Capsules for three years from the date of original purchase, and customers who previously paid for repair or replacement of Time Capsules experiencing the issue can contact Apple for a refund.
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24 months ago
http://support.apple.com/kb/TS3351
Some Time Capsules with serial numbers in the following range may be affected:
XX807XXXXXX - XX814XXXXXX
If your Time Capsule falls within serial number range above and it does not power on or shuts down unexpectedly after starting up, it may be eligible for repair or replacement.
Some Time Capsules with serial numbers in the following range may be affected:
XX807XXXXXX - XX814XXXXXX
If your Time Capsule falls within serial number range above and it does not power on or shuts down unexpectedly after starting up, it may be eligible for repair or replacement.
24 months ago
Thanks! Apple finally understood the seriousness of this issue and made it official
24 months ago
Apple have finally admitted to a fault with some Time Capsules sold between February 2008 and June 2008, which were dying after approximately 18 months use.
The problem was so widespread that a web site was set up to track the issue in October 2009, with 2500 owners registering their broken Time Capsules before the site closed the register back in February.
"If Apple or an Apple Authorized Service Provider confirms that your Time Capsule is affected, Apple will repair or replace it free of charge."
Time Capsules being recalled are those with serial numbers between XX807XXXXXX and XX814XXXXXX, sold between February and June 2008.
The problem was so widespread that a web site was set up to track the issue in October 2009, with 2500 owners registering their broken Time Capsules before the site closed the register back in February.
24 months ago
I hope that the people who went to Apple and were told to pound sand when their TCs died prematurely are compensated with a new TC even if it died a while ago. I know some who had the TC, it died 18 (ish) months later and Apple told them to kick rocks. It's cute that it took Apple so long to figure this one out. :cool:
24 months ago
If you believe that you paid for a repair or replacement Time Capsule due to this issue, contact Apple regarding a refund.
Looks like they've looking at that angle too.
24 months ago
Fianlly apple!!! Good Job
So I go into the AppleStore and complain about this issue about 2 weeks ago. I was very interested in getting a time capsule, but was worried about reviews that were written on it complaining about it crashing a year or so since it was purchased. I go and speak to several peole, and nobody had any idea what I was talking about. funny people
Anyways Good Job Apple, now fix the iPhone 4 before it comes to canada.
Later
AE
So I go into the AppleStore and complain about this issue about 2 weeks ago. I was very interested in getting a time capsule, but was worried about reviews that were written on it complaining about it crashing a year or so since it was purchased. I go and speak to several peole, and nobody had any idea what I was talking about. funny people
Anyways Good Job Apple, now fix the iPhone 4 before it comes to canada.
Later
AE
24 months ago
I think this deserves a positive, although maybe not given the problem has been known for at least a year and they're only acting (publicly) now. I got mine replaced, free, even though it was past warranty (I didn't need to assert applecare rights). So that's good.
But why so long Apple for a known problem?
But why so long Apple for a known problem?
24 months ago
Mine died 3 months ago, I had a new one the next day, no questions asked. I guess it got a little expensive for Apple.
24 months ago
Agree. About time on this. Thanks to AppleCare, I was able to get mine replaced with a refurb but the genius still gave me a hard time. Since then I have never really trusted the thing which is not good thing for a backup solution designed to provide peace of mind.
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