Apple Acknowledges iMac Freezing Issue, Fix In Works
Apple has acknowledged an iMac freezing issue that was published by AppleInsider earlier this week.
AppleInsider had noted two growing Apple discussion boards filling with complaints regarding the issue (one, two). Indeed, MacRumors' own forums have dealt with the issue.
It has been suggested that the ATI graphics drivers are to blame, as the issue became more pronounced after iMac Software Update 1.1. Both software updates for the new iMac have been geared towards the graphics drivers.
In a statement to Macworld, Apple confirms it is aware of the issue and assures a fix is coming.
AppleInsider had noted two growing Apple discussion boards filling with complaints regarding the issue (one, two). Indeed, MacRumors' own forums have dealt with the issue.
It has been suggested that the ATI graphics drivers are to blame, as the issue became more pronounced after iMac Software Update 1.1. Both software updates for the new iMac have been geared towards the graphics drivers.
In a statement to Macworld, Apple confirms it is aware of the issue and assures a fix is coming.
We are tracking down the root cause of this bug, and will issue a software update which corrects it as soon as we can most likely later this month, the company spokesperson said. We apologize for the inconvenience.
Top Rated Comments
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57 months ago
ours freezes most often using itunes. have to hard restart. does "later this month" just coincide with the last updates sent out before 10.5?
57 months ago
Finally. Maybe they can make drivers for them that don't suck. I mean bug fixes are critically important and all, but how about some performance improvements?
57 months ago
If the issue is tied to the last update, how does one go about removing said update? Anyone relying on their iMac for professional projects (i.e., income) may not see a solution "later this month" as being helpful.
57 months ago
First!?
What? Apple actually admitted to a bug rather than acting like the big stone idol? What is this world coming to?
;)
What? Apple actually admitted to a bug rather than acting like the big stone idol? What is this world coming to?
;)
57 months ago
Actually, this is impressive -- Apple is actually addressing this issue at the start. When the G5 iMacs were shutting down due to overheating, the motherboard, logic board, and power supply replacements were done quietly. It's a good thing that this issue is being dealt with head on, and in turn will hopefully restore faith among Mac consumers concerned with quality control.
57 months ago
First!?
What? Apple actually admitted to a bug rather than acting like the big stone idol? What is this world coming to?
;)
They always do it in the end, its just annoying when you have the problem and they deny it like when I had the random shutdown syndrome with my Macbook...
57 months ago
well i thought apple would say more like "later this week" instead of "later this month".
anyways, at least they are working on it.
anyways, at least they are working on it.
57 months ago
My iMac has had this problem since day one (the day they were released), and subsequent updates made no difference for better or for worse.
To those who are frustrated when given unhelpful information by Apple employees when the problem first happens, what do you expect? You have a non-reproducible bug they're not aware of - what are they supposed to do?
To those who are frustrated when given unhelpful information by Apple employees when the problem first happens, what do you expect? You have a non-reproducible bug they're not aware of - what are they supposed to do?
57 months ago
This restores my confidence in Apple, much better then nothing said for months.
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