Apple Offers Free Repairs of Products Damaged in Japan Floods

Apple has announced that it will repair any Mac, iPhone, Apple Watch, iPad, iPod, or Thunderbolt Display directly damaged by heavy rains in Japan in July, free of charge, so long as the product is actually repairable.


Affected customers can contact Apple by dialing 0120-27753-5 to arrange for pick up of any eligible products through the end of September, according to a notice on Apple's website spotted by Japanese blog Mac Otakara.

Apple will service the damaged products free of charge and then return them to customers, although there may be delays, as delivery services by courier companies are suspended in some areas due to damage from the floodwaters.

Record rainfall in southwestern Japan in July resulted in widespread flooding, landslides, burst riverbanks, and collapsed buildings across the region.

Tag: Japan


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12 weeks ago

There were multiple really bad hurricanes last year in Apple's home country, one of which put a whole city under water and the other pretty much destroyed Puerto Rico.

And yet Japan gets free repairs.


Apple collectively raised $13,000,000 ('https://www.apple.com/newsroom/2017/09/apple-community-responds-to-natural-disasters/') to aid the relief efforts in Puerto Rico last year.
Rating: 34 Votes
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12 weeks ago
There were multiple really bad hurricanes last year in Apple's home country, one of which put a whole city under water and the other pretty much destroyed Puerto Rico.

And yet Japan gets free repairs.
Rating: 23 Votes
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12 weeks ago

There were multiple really bad hurricanes last year in Apple's home country, one of which put a whole city under water and the other pretty much destroyed Puerto Rico.

And yet Japan gets free repairs.

You don't actually want everyone to get free repair. You just don't want the Japanese to get the free repair.
Rating: 21 Votes
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12 weeks ago

There were multiple really bad hurricanes last year in Apple's home country, one of which put a whole city under water and the other pretty much destroyed Puerto Rico.

And yet Japan gets free repairs.


By that logic, nobody should do anything at all.

Oh, you donated to a charity which helps starving children in Africa? Well what about the charity for animal abuse, or child trafficking, or saving the rainforest? Monster! Don't you care about any of those other things?
Rating: 20 Votes
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12 weeks ago
Dunno if this is common, but super cool regardless.
Rating: 15 Votes
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12 weeks ago

There were multiple really bad hurricanes last year in Apple's home country, one of which put a whole city under water and the other pretty much destroyed Puerto Rico.

And yet Japan gets free repairs.

Ah, the smell of subtle racism in the morning.
Rating: 14 Votes
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12 weeks ago

There were multiple really bad hurricanes last year in Apple's home country, one of which put a whole city under water and the other pretty much destroyed Puerto Rico.

And yet Japan gets free repairs.

Just get out of here with your cynicism
Rating: 12 Votes
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12 weeks ago

My TCW of comment is that I certainly would not want a product, that is not inexpensive, that has been through a flood no matter what repairs they do. Apple should replace, not just look at and fix, the damaged products. Would you want a 40k car after it has been through a flood? After purchase, wait for delivery, ship for fix, wait for fix and return - no thanks.


Apple is under zero obligation to help repair these products, in fact water damage is normally a condition under which they won't attempt any repair (bring your water-damaged MacBook Pro to them here in the US and they won't even attempt to fix it). They could let these people be out all that money and have no choice but to buy new products, but instead they're trying to help.

And what do you do? You complain that it's not enough. Wow.
Rating: 11 Votes
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12 weeks ago

There were multiple really bad hurricanes last year in Apple's home country, one of which put a whole city under water and the other pretty much destroyed Puerto Rico.

And yet Japan gets free repairs.


I like that Apple is doing this to help ease the pain for the victims of the flooding in Japan. I am curious to see if this is something Apple does moving forward.

Less than 1 year ago, 100,000 homes were flooded in Houston by Hurricane Harvey. I am sure many Apple devices were made unusable by flood waters but were still repairable. With Apple having a large presence just a 150 miles away in Austin, it seems like that would have been a great time to roll out a program like this.

I would love to see Apple continue this trend. Time will tell.


It’s never enough, is it? The Apple-hate runs so deep and wide in the glass-completely-empty view of some, Apple can do no right.

Shameful. Sad. Pathetic. But not surprising, unfortunately. Apple could give away $100 billion dollars and the response would be, why not $150? Why not $200?
Rating: 11 Votes
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12 weeks ago

There were multiple really bad hurricanes last year in Apple's home country, one of which put a whole city under water and the other pretty much destroyed Puerto Rico.

And yet Japan gets free repairs.

Oh my god! You are not entitled to a charity just because it happened somewhere else. Japnanese people are less wealthy in general than Americans yet pay the same money or more to apple than you, why the hell do you deserve free repairs more?
Rating: 9 Votes
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