Facebook Messenger Gains Airline Information Bot

Facebook released a new feature today for its iOS Messenger app that allows users to receive booked flight information updates.

The instant messaging service's first 'airline bot' enables KLM Royal Dutch Airlines customers who have booked tickets through the airlines' website to have all their flight information delivered to a dedicated thread within the app.

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The bot is designed to supply customers with their itinerary, boarding pass, and check-in confirmation, as well as notify of any flight delays. An option to speak to a human KLM staff member is also included.

Earlier this year, TechCrunch reported that Facebook was offering select developers access to its Messenger SDK which would allow them to build helpful service bots for the app.

According to the report, Facebook was likely giving third-party developers access to the chat SDK in an effort to make Messenger more like its Asian counterparts, such as WeChat and Line, whose users can contact dedicated accounts to buy movie tickets and pay bills.

In December 2015, Uber announced integration with Messenger via a new Transportation feature, which lets customers book taxis and receive live progress updates from within a chat thread.

Facebook Messenger is free on the App Store for iPhone. [Direct Link]

Top Rated Comments

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50 months ago
Is there anything FB does not want to know about us??

Since removing the FB app from my iPhone because of horrible impact om my battery life, I'm actually relieved not getting any annoying FB-updates on my phone anymore. Thank you FB, for reminding me how much of my time you took.
Rating: 4 Votes
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50 months ago

Is there anything FB does not want to know about us??

Since removing the FB app from my iPhone because of horrible impact om my battery life, I'm actually relieved not getting any annoying FB-updates on my phone anymore. Thank you FB, for reminding me how much of my time you took.


It were actually your (Facebook) friends taking up that much of your time.... but you have a point, I don't see myself using this option because I don't see why Facebook has to know when I'm travelling and where to.
Rating: 2 Votes
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50 months ago
Still not gonna use it.
Rating: 1 Votes
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50 months ago

FB use too much battary life...

Well, technically this is about Facebook Messenger.
Rating: 1 Votes
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50 months ago
Facebook: the public face of the CIA, NSA and FBI. o_O
Rating: 1 Votes
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