Apple Launches Support Account on Twitter With Tips, Tricks, and Customer Service - MacRumors
Skip to Content

Apple Launches Support Account on Twitter With Tips, Tricks, and Customer Service

by

Apple today created an official Twitter support account to provide customers with tips, tricks, and customer service regarding the company's product and services. One of the account's first tweets shares step-by-step instructions on how to turn lists into checklists in the stock Notes app on iPhone.

AppleSupport_2016-Mar-03
Many large companies provide customer service on Twitter in 140 characters or less, and it appears that Apple will directly respond to customer tweets as well. The account is currently set to accept Direct Messages, although Apple may choose to disable that option akin to some of its other Twitter accounts.

Apple continues to lack an official company presence on the popular microblogging service, although it does have some Twitter accounts for specific products and services like the App Store, Apple Music, iTunes, and Beats 1. Tim Cook, Phil Schiller, Eddy Cue, and many other executives also have personal accounts.

Follow the account on Twitter at @AppleSupport. You can also follow MacRumors at @MacRumors.

Tag: Twitter

Popular Stories

X twitter logo

XChat App Now Available

Friday April 24, 2026 1:46 pm PDT by
X today launched XChat, a standalone messaging app for the iPhone and iPad, available now on the App Store. XChat allows users to chat with anyone on X in a private, focused space separate from the main X app. At launch, the app supports direct messaging and group chats, audio and video calls, and file sharing. X claims all messages are end-to-end encrypted and PIN protected, with no ads or...
Read Full Article • 200 comments
General Apps Reddit Feature

Reddit Starts Blocking Mobile Website, Pushing Users to App Instead

Monday May 11, 2026 6:10 am PDT by
Social network Reddit recently began blocking mobile visitors to its website while pushing them to download the official Reddit app, and it's fair to say that the move is not going down well with users. If you visit reddit.com on your iPhone today, you may see a new popup that can't be dismissed, asking you to "get the app to keep using Reddit." A Reddit spokesperson told Ars Technica...
Read Full Article • 114 comments
Four iPhone 18 Pro Colors Mock Feature

iPhone 18 Pro Launching in September With These 10 New Features

Saturday May 9, 2026 6:03 am PDT by
While the iPhone 18 Pro and iPhone 18 Pro Max are not launching until September, there are already plenty of rumors about the devices. It was initially reported that the iPhone 18 Pro models would have fully under-screen Face ID, with only a front camera visible in the top-left corner of the screen. However, the latest rumors indicate that only one Face ID component will be moved under the...
Read Full Article

Top Rated Comments

oMc Avatar
oMc
133 months ago
@FBI: "@AppleSupport how to unlock iPhone lol?"
Score: 37 Votes (Like | Disagree)
I
infiniteentropy
133 months ago
I read the headline wrong, thought it meant that Apple was offering support for Twitter. Oops. Must be slow this morning.

Alternate headline might be: Apple Launches Support Account on Twitter, Sharing Tips and Tricks

Time for more coffee, I guess.
Score: 4 Votes (Like | Disagree)
Dwalls90 Avatar
Dwalls90
133 months ago
This makes up for the lack of Apple retail support? i.e. It has taken me 5 weeks to get a Genius appointment, it is now booked for 3 weeks time.
Is this for real? Stateside, I've seen wait times up to maybe 2-3 days at worst.

Part of the problem is not only the rate at which they are increasingly selling more products to more people but not opening as many stores, but also people will bring in the device for things that are either user error or fixed by a restore or restart.
Score: 4 Votes (Like | Disagree)
Chupa Chupa Avatar
Chupa Chupa
133 months ago
Do I need applecare to use this? or will this be a separate charge?

/s
Yes. Complimentary 70 characters read support for first 90 days. Upgrade for full 140 characters/2 year support. AC also includes 1 DM per year.

/s
Score: 3 Votes (Like | Disagree)
Wild-Bill Avatar
Wild-Bill
133 months ago
#wheresthedamnskylakemacbookpro?
Score: 3 Votes (Like | Disagree)
Glassed Silver Avatar
Glassed Silver
133 months ago
I can usually get one the next day in Aberdeen so I think it massively varies depending on where you are
Yeah, that and most of the people don't even have an Apple Store near themselves.
And I'm surely not anticipating lugging an 27" iMac around when it could be done remotely.

The problem is, once your warranty is up and you don't have AC or that too is expired you're forced to google all your problems and whilst that may be cool for 99% of the issues you face there usually is some fraction of issues that can't get resolved that way, relying on posting questions in forums and whatnot.


Related xkcd: ('https://xkcd.com/979/')


Glassed Silver:mac
Score: 2 Votes (Like | Disagree)
Read All Comments