Previewed at WWDC, launching in the fall.
Apple Launches Support Account on Twitter With Tips, Tricks, and Customer Service
Apple today created an official Twitter support account to provide customers with tips, tricks, and customer service regarding the company's product and services. One of the account's first tweets shares step-by-step instructions on how to turn lists into checklists in the stock Notes app on iPhone.
Many large companies provide customer service on Twitter in 140 characters or less, and it appears that Apple will directly respond to customer tweets as well. The account is currently set to accept Direct Messages, although Apple may choose to disable that option akin to some of its other Twitter accounts.
Apple continues to lack an official company presence on the popular microblogging service, although it does have some Twitter accounts for specific products and services like the App Store, Apple Music, iTunes, and Beats 1. Tim Cook, Phil Schiller, Eddy Cue, and many other executives also have personal accounts.
Many large companies provide customer service on Twitter in 140 characters or less, and it appears that Apple will directly respond to customer tweets as well. The account is currently set to accept Direct Messages, although Apple may choose to disable that option akin to some of its other Twitter accounts.
Apple continues to lack an official company presence on the popular microblogging service, although it does have some Twitter accounts for specific products and services like the App Store, Apple Music, iTunes, and Beats 1. Tim Cook, Phil Schiller, Eddy Cue, and many other executives also have personal accounts.
The Notes app has some awesome hidden tricks. A favorite of ours: how to turn lists into checklists. #AppleSupport pic.twitter.com/6fdzsRT1i4
— Apple Support (@AppleSupport) March 3, 2016
@ItsZijZ We're here to help! Can you please send us a DM with the details of your issue? Thanks.
— Apple Support (@AppleSupport) March 3, 2016
Tag: Twitter
[ 96 comments ]
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31 months ago
I read the headline wrong, thought it meant that Apple was offering support for Twitter. Oops. Must be slow this morning.
Alternate headline might be: Apple Launches Support Account on Twitter, Sharing Tips and Tricks
Time for more coffee, I guess.
Alternate headline might be: Apple Launches Support Account on Twitter, Sharing Tips and Tricks
Time for more coffee, I guess.
31 months ago
This makes up for the lack of Apple retail support? i.e. It has taken me 5 weeks to get a Genius appointment, it is now booked for 3 weeks time.
Is this for real? Stateside, I've seen wait times up to maybe 2-3 days at worst.
Part of the problem is not only the rate at which they are increasingly selling more products to more people but not opening as many stores, but also people will bring in the device for things that are either user error or fixed by a restore or restart.
31 months ago
Do I need applecare to use this? or will this be a separate charge?
/s
Yes. Complimentary 70 characters read support for first 90 days. Upgrade for full 140 characters/2 year support. AC also includes 1 DM per year.
/s
31 months ago
"The Notes app has some awesome hidden tricks. A favorite of ours: how to turn lists into checklists." No good design should ever have "hidden" features... *Sad Dieter Rams*
31 months ago
This makes up for the lack of Apple retail support? i.e. It has taken me 5 weeks to get a Genius appointment, it is now booked for 3 weeks time.
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