Apple Launches Support Account on Twitter With Tips, Tricks, and Customer Service - MacRumors
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Apple Launches Support Account on Twitter With Tips, Tricks, and Customer Service

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Apple today created an official Twitter support account to provide customers with tips, tricks, and customer service regarding the company's product and services. One of the account's first tweets shares step-by-step instructions on how to turn lists into checklists in the stock Notes app on iPhone.

AppleSupport_2016-Mar-03
Many large companies provide customer service on Twitter in 140 characters or less, and it appears that Apple will directly respond to customer tweets as well. The account is currently set to accept Direct Messages, although Apple may choose to disable that option akin to some of its other Twitter accounts.

Apple continues to lack an official company presence on the popular microblogging service, although it does have some Twitter accounts for specific products and services like the App Store, Apple Music, iTunes, and Beats 1. Tim Cook, Phil Schiller, Eddy Cue, and many other executives also have personal accounts.

Follow the account on Twitter at @AppleSupport. You can also follow MacRumors at @MacRumors.

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Top Rated Comments

oMc Avatar
oMc
136 months ago
@FBI: "@AppleSupport how to unlock iPhone lol?"
Score: 37 Votes (Like | Disagree)
I
infiniteentropy
136 months ago
I read the headline wrong, thought it meant that Apple was offering support for Twitter. Oops. Must be slow this morning.

Alternate headline might be: Apple Launches Support Account on Twitter, Sharing Tips and Tricks

Time for more coffee, I guess.
Score: 4 Votes (Like | Disagree)
Dwalls90 Avatar
Dwalls90
136 months ago
This makes up for the lack of Apple retail support? i.e. It has taken me 5 weeks to get a Genius appointment, it is now booked for 3 weeks time.
Is this for real? Stateside, I've seen wait times up to maybe 2-3 days at worst.

Part of the problem is not only the rate at which they are increasingly selling more products to more people but not opening as many stores, but also people will bring in the device for things that are either user error or fixed by a restore or restart.
Score: 4 Votes (Like | Disagree)
Chupa Chupa Avatar
Chupa Chupa
136 months ago
Do I need applecare to use this? or will this be a separate charge?

/s
Yes. Complimentary 70 characters read support for first 90 days. Upgrade for full 140 characters/2 year support. AC also includes 1 DM per year.

/s
Score: 3 Votes (Like | Disagree)
Wild-Bill Avatar
Wild-Bill
136 months ago
#wheresthedamnskylakemacbookpro?
Score: 3 Votes (Like | Disagree)
Glassed Silver Avatar
Glassed Silver
136 months ago
I can usually get one the next day in Aberdeen so I think it massively varies depending on where you are
Yeah, that and most of the people don't even have an Apple Store near themselves.
And I'm surely not anticipating lugging an 27" iMac around when it could be done remotely.

The problem is, once your warranty is up and you don't have AC or that too is expired you're forced to google all your problems and whilst that may be cool for 99% of the issues you face there usually is some fraction of issues that can't get resolved that way, relying on posting questions in forums and whatnot.


Related xkcd: ('https://xkcd.com/979/')


Glassed Silver:mac
Score: 2 Votes (Like | Disagree)
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