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Some Users Unable to Log In to App Store Due to 'FATAL' Error [Updated]

Thursday December 5, 2013 9:10 am PST by Juli Clover
Some iTunes and App Store users are currently unable to log into their accounts using their Apple IDs, receiving a the following error when attempting to sign in: "FATAL::Unable to process your request. Please try again."

The problem, which seems to have originated last night, is ongoing according to a thread on Apple's online Support Communities and multiple users on MacRumors' forums. The error occurs on both mobile devices and Macs and according to user reports, it is affecting the App Store, the Mac App Store, the iTunes Store, and the iBookstore.

fatalituneserror
Apple’s System Status page has thus far not reported any issues, but according to one MacRumors reader who contacted AppleCare, there have been ongoing problems with Apple ID logins. Yesterday, some users were also getting a different error: "This Apple ID cannot be used for the iTunes Store. Please enter another Apple ID."

The multipage thread on Apple’s support forums suggests that the issue is fairly widespread and there appears to be no fix available at this time. Multiple users have reported the issue to Apple and the company appears to be aware of the problem.

Update: A number of users are reporting that the issue has been fixed and their accounts are now working normally again.
[ 99 comments ]


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FrizzleFryBen
57 months ago
I never understood saying "fatal error" to an end user. Why not say "whoopsies"?
Rating: 19 Votes
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CreepingDeath
57 months ago
Finish him! Fatality!
Rating: 11 Votes
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pmz
57 months ago
About time you're reporting this! This problem is extremely widespread and has been going on since yesterday.

I'm 24 hours unable to sign in to the store. Not cool Apple!
Rating: 6 Votes
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dwhittington
57 months ago
Fat al

Yo yo yo, they call me Fat Al, so I decided to hack the site. Sorry for the typo.
Rating: 4 Votes
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gramtrax
57 months ago
I am so sick of seeing "your apple TV is not connected to the internet" and other completely bogus connection /sign in issues.

Apple is starting to feel like Microsoft, circa 2004.....
Rating: 3 Votes
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MattMJB0188
57 months ago
Oh my fin god!!! You poor people can't sign into the App Store, the world is now ending!!! This is LIFE AND DEATH and therefore must be presented on the front page! Wow!
Rating: 3 Votes
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kmichalec
57 months ago
So, what's the point of the Apple Status page again, if when a very large portion of users can't get into iTunes, and Apple ID's are failing on multiple devices, the status page just continues to show a happy green color as if everything is just great?

http://www.apple.com/support/systemstatus/

What the heck, Apple? :confused:

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for the last 3 weeks I've had to enter my apple id almost on a daily basis. My iphone keeps forgetting it and I get logged out of game center and many other apple services that use my apple id.

I hope they make a fix soon.


I'm not sure that's Apple's servers so much, as it is your device. I had this happen on my daughter's iPad. It kept logging her out of things like Facetime and iMessage randomly. I logged out of everything on the phone (all services Facetime, iMessage, iCloud, etc), and then did a Network Setting reset on the device, and then logged back into everything and then it started working fine. Been fine since.
Rating: 3 Votes
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nostresshere
57 months ago

From the comments on this forum you would think it's the end of the world.



I don't know about you, but I am at the store right now buying all the milk, bread and toilet paper I can pay for.
Rating: 3 Votes
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jayducharme
57 months ago

unplug the apple tv from the power socket wait 30 seconds then plug the powder lead back in.


Which end of the Apple TV is the blasting end?
Rating: 3 Votes
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globalist
57 months ago
Who is General Failure anyway, and why is he tryiing to access my hard drive?
Rating: 3 Votes

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