Verizon iPhone 5 Customers Will Not Be Charged for Inadvertent Cellular Data Usage Issue - MacRumors
Skip to Content

Verizon iPhone 5 Customers Will Not Be Charged for Inadvertent Cellular Data Usage Issue

verizonlogoYesterday, Apple released an iPhone 5 carrier settings update intended to address an issue in which cellular data was being used even when the device was connected to Wi-Fi. The issue drew a number of comments from users who had noticed unexpectedly high data usage over the few days they've owned their devices, and many have wondered whether they would be charged for the data consumed due to the issue.

Verizon has now issued a statement to The Loop indicating that consumers will not be charged for this data usage.

“Under certain circumstances, iPhone 5 may use Verizon cellular data while the phone is connected to a Wi-Fi network,” Verizon said in a statement provided to The Loop. “Apple has a fix that is being delivered to Verizon customers right on their iPhone 5. Verizon Wireless customers will not be charged for any unwarranted cellular data usage.”

Full details on how to apply the carrier settings update are available in an Apple support document.

Related Forum: iPhone

Popular Stories

Dynamic Island iPhone 18 Pro Feature

11 Reasons to Wait for the iPhone 18 Pro

Monday May 11, 2026 9:01 am PDT by
We're only four months out from the launch of Apple's premium next-generation smartphone lineup, and while we're not expecting a sea change in terms of functionality, there are still several enhancements rumored to be coming to the iPhone 18 Pro and iPhone 18 Pro Max. One thing worth noting is that Apple is reportedly planning a major change to its iPhone release cycle this year, adopting a...
iOS 26

iOS 26.5 Features: Everything New in iOS 26.5

Monday May 11, 2026 5:09 pm PDT by
Apple released iOS 26.5 after a few months of beta testing, and while it doesn't have the Siri features we were hoping for since those are being held until iOS 27, there are a handful of useful changes worth knowing about. Subscribe to the MacRumors YouTube channel for more videos. End-to-End Encryption for RCS Support for end-to-end encryption (E2EE) for RCS messages between iPhone and...
General Apps Reddit Feature

Reddit Starts Blocking Mobile Website, Pushing Users to App Instead

Monday May 11, 2026 6:10 am PDT by
Social network Reddit recently began blocking mobile visitors to its website while pushing them to download the official Reddit app, and it's fair to say that the move is not going down well with users. If you visit reddit.com on your iPhone today, you may see a new popup that can't be dismissed, asking you to "get the app to keep using Reddit." A Reddit spokesperson told Ars Technica...

Top Rated Comments

178 months ago
Well thats good to know.

AT&T's statement would have read something like this:



Dear Customer,

We realize that you may not have been responsible for the data usage, however, it it not our fault either. Due to us having extended work loads to process the extra data usage, your will be billed double the normal amount for whatever data was inadvertently used.

P.S. We are still busy trying to find a way to screw you out of more money with the FaceTime over 3G thing, so if you neglect to download the update, we will charge you triple next time.
Score: 20 Votes (Like | Disagree)
Dwalls90 Avatar
178 months ago
AT&T, TAKE NOTES.

Bravo, Verizon.
Score: 20 Votes (Like | Disagree)
iapplelove Avatar
178 months ago
AT&T, TAKE NOTES.

Bravo, Verizon.

Why are u applauding Verizon? Of course they shouldn't charge it was an error. AT&T would do the same
Score: 11 Votes (Like | Disagree)
adcx64 Avatar
178 months ago
Thanks Verizon. This is what I like to see, companies actually caring.
Score: 11 Votes (Like | Disagree)
DDustiNN Avatar
178 months ago
How do they know which data not to charge for...?
Score: 8 Votes (Like | Disagree)
STiNG Operation Avatar
178 months ago
AT&T, TAKE NOTES.

Bravo, Verizon.

When did AT&T say they were going to charge customers that had this problem?
Score: 6 Votes (Like | Disagree)