Apple Recalling Verizon iPad 2 Orders in Transit? [Updated]

ipad 2 wifi 3g signal
Yesterday, we began to hear word that Apple had intercepted certain iPad 2 orders while in transit, with FedEx tracking having shown the orders nearly reaching their destination before being updated with a "package returned to shipper notice". 9 to 5 Mac received similar information and discovered that the issue is affecting quite a few orders, although seemingly limited to Verizon models.

According to one Apple retail store employee, the company's stores have also been provided with a list of serial numbers of Verizon iPads that are to be pulled from inventory and returned to Apple, suggesting that the issue is not in fact limited to engraved units.

Apple has given all the stores a list of serial numbers to scan, if it's a match we were told to set aside and ship back to Apple, these are only for Verizon ipads. This was to be done on Monday and continue to scan all shipments thru June 11. I had over one hundred to send back.

Based on updated information, it appears that the issue may be a malfunction causing Verizon iPad 2s that have had cellular service activated to be unable to bring up account information for viewing and editing.

Customers calling FedEx and Apple to inquire about their order statuses are apparently being given conflicting information, although the overall picture does seem to be that Apple has pulled the order mid-shipment and is sending out replacements. The reason for the withdrawal of Verizon iPad 2 units is unknown at this time, although it seems reasonable to speculate that Apple has identified a bad batch of units containing some sort of defect.

Some affected customers have reported requesting and receiving credits or free accessories from Apple as compensation for the delays in receiving orders due to the issue, although it is unclear whether this is a specific company policy in place regarding the issue or simply customer service representatives acting at their own discretion within general policy guidelines.

Update: An Apple Store employee has informed us that the issue stems from Verizon having accidentally duplicated Mobile Equipment Identifiers (MEIDs), issuing on the bad batch MEIDs that had been previously used on other Verizon iPads. When users with iPads carrying duplicate MEIDs attempt to set up cellular data accounts, the system sees their devices as having already been set up.

Related Roundup: iPad
Tag: Verizon
Buyer's Guide: iPad (Caution)
Related Forum: iPad

Top Rated Comments

Themaeds Avatar
163 months ago
Did they ride along the delivery trucks on horses with masks on? Wild west style?
Score: 10 Votes (Like | Disagree)
Small White Car Avatar
163 months ago

Some affected customers have reported requesting and receiving credits or free accessories from Apple as compensation for the delays in receiving orders due to the issue,

Here's a deal for you: Wait for a new one or we can give you the broken one today.

Go ahead, it's your choice!
Score: 6 Votes (Like | Disagree)
lilo777 Avatar
163 months ago
Just proof yet again that AT&T is still superior! ;)
Nope. Just a proof that Apple has no experience in releasing more than one model of anything.


Verizon has done nothing but embarrass Apple. First, they crippled the iPhone (no data/voice multitasking) and now they cause a huge financial and customer satisfaction mess with this iPad screw-up.
Being ridiculous, aren't you? Apple knew all well that by design CDMA does not allow for concurrent voice/data transmission and yet they begged Verizon to accept iPhone (after Droids started killing it). I hope it was sarcasm.
Score: 4 Votes (Like | Disagree)
lilo777 Avatar
163 months ago
Your post shows that you have no reading comprehension skills to speak of. This is not on Apple but rather a screw up at Foxconn where they reused CDMA network identifiers in a batch which had previously already been used.

With this logic Apple will never be at fault because they produce absolutely nothing by themselves nowadays.
Score: 3 Votes (Like | Disagree)
kdarling Avatar
163 months ago
The issue is that a few Verizon iPads have been given the same meim number, so as a preventive measure all iPads are being scanned. It's no big deal so stop stressing.

The issue is that when trying to activate you cant because the number has already been used. And as there is no sim card to switch out only option is new unit.

Another SIM wouldn't help even if it was a GSM model. A SIM contains just network customer info, something that's programmed remotely with CDMA.

The problem is with the mobile identity code burned into the radio chip. Whether it's GSM or CDMA, duplicates will cause trouble.

Edit: oops. I see Nermal already pointed this out.
Score: 2 Votes (Like | Disagree)
Chupa Chupa Avatar
163 months ago
There are more VZW ipads sitting in the local stores around me that a recall would not effect them.

In the local Target's and Walmarts, there clogging the shelves cause no one wants them . Everyone's waiting for LTE from Verizon in this area.


AT&T dominates

It doesn't seem to me that the VZW version is undesirable b/c of lack of LTE as the ATT is 3G too. However, what was a turn off for me with the VZW version is that the 3G service is limited to the the U.S. where as I can take my ATT version almost anywhere in the world, buy a relatively inexpensive prepaid SIM card on arrival and have data at my beck and call.
Score: 2 Votes (Like | Disagree)

Popular Stories

iOS 16 4 Web Push

Apple Confirms Governments Using Push Notifications to Surveil Users

Wednesday December 6, 2023 5:06 am PST by
Unidentified governments are surveilling smartphone users by tracking push notifications that move through Google's and Apple's servers, a US senator warned on Wednesday (via Reuters). In a letter to the Department of Justice, Senator Ron Wyden said foreign officials were demanding the data from the tech giants to track smartphones. The traffic flowing from apps that send push notifications...
best buy snowflakes

Best Buy's New Weekend Sale Has Record Low Prices on MacBook Pro and MacBook Air

Friday December 8, 2023 7:37 am PST by
Best Buy's month-long holiday sale continues this weekend with multiple all-time low prices on Apple's line of MacBook Pro and MacBook Air computers. In addition to Apple notebooks, Best Buy's event has discounts sitewide on home appliances, TVs, video games, and more. Note: MacRumors is an affiliate partner with some of these vendors. When you click a link and make a purchase, we may receive...
iOS 17

iOS 17.2 Will Add These 12 New Features to Your iPhone

Friday December 1, 2023 12:19 pm PST by
iOS 17.2 has been in beta testing for over a month, and it should be released to all users in a few more weeks. The software update includes many new features and changes for iPhones, including the dozen that we have highlighted below. iOS 17.2 is expected to be released to the public in mid-December. To learn about even more features coming in the update, check out our full list. Journal ...
beeper mini

Apple Puts a Stop to Beeper Mini's iMessage for Android Feature

Friday December 8, 2023 2:24 pm PST by
Apple appears to have closed the loophole that Beeper Mini used to bring iMessage to Android, putting a stop to blue bubbles from Android devices. Beeper Mini quit working earlier today, with users receiving "failed to lookup on server: lookup request timed out" error messages. Beeper said on Twitter that it is investigating the issue, but Beeper CEO Eric Migicovsky told TechCrunch that "all ...
maxresdefault

Review: Two Months With the iPhone 15 Pro Max

Thursday December 7, 2023 12:04 pm PST by
Apple's iPhone 15 lineup came out in September, and while most reviews are done shortly after a new device launches, we like to follow up with a longer term review that gives us an opportunity to provide a deeper dive into what it's like using these phones on a day to day basis for months. Subscribe to the MacRumors YouTube channel for more videos. MacRumors videographer Dan Barbera has been...
iphone se 4 modified flag edges

iPhone SE 4 May Reuse Existing iPhone 14 Battery

Wednesday December 6, 2023 1:17 pm PST by
Recently, MacRumors has received details on the battery currently being tested on the upcoming fourth-generation iPhone SE, and the information corroborates previous findings in relation to the device. The iPhone SE 4, known by its device identifier D59, is expected to use the exact same battery found in the base model iPhone 14. Partially assembled prototypes of the next iPhone SE have been ...
apple watch black friday

Apple Watch Ultra 2 Hits New Record Low Price of $699, Alongside Series 9 and SE Sales

Friday December 8, 2023 8:55 am PST by
Amazon has a few big discounts on Apple Watch today, headlined by a new all-time low price on the Apple Watch Ultra 2. Many of these watches can be delivered by Christmas, with delivery dates around the middle of next week for most models. Note: MacRumors is an affiliate partner with Amazon. When you click a link and make a purchase, we may receive a small payment, which helps us keep the site ...
iOS 17

35 Things Your iPhone Can Do in iOS 17.2 Coming Next Week

Wednesday December 6, 2023 5:57 am PST by
Apple made the first beta of iOS 17.2 available to developers in October. Since then we've seen three more betas, and with each iteration Apple continues to add more new features and changes, many of which users have been anticipating for quite a while. Below, we've listed 35 new things that are coming to your iPhone when the finalized version is publicly released in mid-December. 1....