Apple Recalling Verizon iPad 2 Orders in Transit? [Updated]

ipad 2 wifi 3g signal
Yesterday, we began to hear word that Apple had intercepted certain iPad 2 orders while in transit, with FedEx tracking having shown the orders nearly reaching their destination before being updated with a "package returned to shipper notice". 9 to 5 Mac received similar information and discovered that the issue is affecting quite a few orders, although seemingly limited to Verizon models.

According to one Apple retail store employee, the company's stores have also been provided with a list of serial numbers of Verizon iPads that are to be pulled from inventory and returned to Apple, suggesting that the issue is not in fact limited to engraved units.

Apple has given all the stores a list of serial numbers to scan, if it's a match we were told to set aside and ship back to Apple, these are only for Verizon ipads. This was to be done on Monday and continue to scan all shipments thru June 11. I had over one hundred to send back.

Based on updated information, it appears that the issue may be a malfunction causing Verizon iPad 2s that have had cellular service activated to be unable to bring up account information for viewing and editing.

Customers calling FedEx and Apple to inquire about their order statuses are apparently being given conflicting information, although the overall picture does seem to be that Apple has pulled the order mid-shipment and is sending out replacements. The reason for the withdrawal of Verizon iPad 2 units is unknown at this time, although it seems reasonable to speculate that Apple has identified a bad batch of units containing some sort of defect.

Some affected customers have reported requesting and receiving credits or free accessories from Apple as compensation for the delays in receiving orders due to the issue, although it is unclear whether this is a specific company policy in place regarding the issue or simply customer service representatives acting at their own discretion within general policy guidelines.

Update: An Apple Store employee has informed us that the issue stems from Verizon having accidentally duplicated Mobile Equipment Identifiers (MEIDs), issuing on the bad batch MEIDs that had been previously used on other Verizon iPads. When users with iPads carrying duplicate MEIDs attempt to set up cellular data accounts, the system sees their devices as having already been set up.

Related Roundup: iPad
Tag: Verizon
Buyer's Guide: iPad (Neutral)
Related Forum: iPad

Top Rated Comments

Themaeds Avatar
130 months ago
Did they ride along the delivery trucks on horses with masks on? Wild west style?
Score: 10 Votes (Like | Disagree)
Small White Car Avatar
130 months ago

Some affected customers have reported requesting and receiving credits or free accessories from Apple as compensation for the delays in receiving orders due to the issue,

Here's a deal for you: Wait for a new one or we can give you the broken one today.

Go ahead, it's your choice!
Score: 6 Votes (Like | Disagree)
lilo777 Avatar
130 months ago
Just proof yet again that AT&T is still superior! ;)
Nope. Just a proof that Apple has no experience in releasing more than one model of anything.


Verizon has done nothing but embarrass Apple. First, they crippled the iPhone (no data/voice multitasking) and now they cause a huge financial and customer satisfaction mess with this iPad screw-up.
Being ridiculous, aren't you? Apple knew all well that by design CDMA does not allow for concurrent voice/data transmission and yet they begged Verizon to accept iPhone (after Droids started killing it). I hope it was sarcasm.
Score: 4 Votes (Like | Disagree)
lilo777 Avatar
130 months ago
Your post shows that you have no reading comprehension skills to speak of. This is not on Apple but rather a screw up at Foxconn where they reused CDMA network identifiers in a batch which had previously already been used.

With this logic Apple will never be at fault because they produce absolutely nothing by themselves nowadays.
Score: 3 Votes (Like | Disagree)
kdarling Avatar
130 months ago
The issue is that a few Verizon iPads have been given the same meim number, so as a preventive measure all iPads are being scanned. It's no big deal so stop stressing.

The issue is that when trying to activate you cant because the number has already been used. And as there is no sim card to switch out only option is new unit.

Another SIM wouldn't help even if it was a GSM model. A SIM contains just network customer info, something that's programmed remotely with CDMA.

The problem is with the mobile identity code burned into the radio chip. Whether it's GSM or CDMA, duplicates will cause trouble.

Edit: oops. I see Nermal already pointed this out.
Score: 2 Votes (Like | Disagree)
Chupa Chupa Avatar
130 months ago
There are more VZW ipads sitting in the local stores around me that a recall would not effect them.

In the local Target's and Walmarts, there clogging the shelves cause no one wants them . Everyone's waiting for LTE from Verizon in this area.


AT&T dominates

It doesn't seem to me that the VZW version is undesirable b/c of lack of LTE as the ATT is 3G too. However, what was a turn off for me with the VZW version is that the 3G service is limited to the the U.S. where as I can take my ATT version almost anywhere in the world, buy a relatively inexpensive prepaid SIM card on arrival and have data at my beck and call.
Score: 2 Votes (Like | Disagree)

Top Stories

tracking disabled ios 14 5

Analytics Suggest 96% of Users Leave App Tracking Disabled in iOS 14.5

Friday May 7, 2021 1:51 am PDT by
An early look at an ongoing analysis of Apple's App Tracking Transparency suggests that the vast majority of iPhone users are leaving app tracking disabled since the feature went live on April 26 with the release of iOS 14.5. According to the latest data from analytics firm Flurry, just 4% of iPhone users in the U.S. have actively chosen to opt into app tracking after updating their device...
tile amazon sidewalk integration

Tile to Leverage Amazon Echo and Ring Devices to Better Compete With AirTags

Friday May 7, 2021 2:07 pm PDT by
Amazon today announced that it is teaming up with Tile to add Amazon Sidewalk integration to Tile's Bluetooth trackers. Amazon Sidewalk, for those unfamiliar, is a network of Amazon Bluetooth devices that's designed to improve the connectivity of devices like the Ring and Amazon Echo. Tile will now be joining Amazon Sidewalk, and through this integration, Amazon Echo and Ring devices will be ...
Top Stories 59 Feature

Top Stories: Epic Games vs. Apple, Hidden AirTag Mode, Apple Music Hi-Fi, Colorful MacBook Air?

Saturday May 8, 2021 6:00 am PDT by
While we wait for the newly introduced iMac, iPad Pro, and Apple TV models to launch later this month, this week saw the kickoff of the big Epic Games v. Apple trial, with lots of juicy tidbits coming out as the two sides make their arguments. This week also saw some rumors about a Hi-Fi tier for Apple Music, more biometric sensing capabilities for Apple Watch, and timing for the...
airtag hacked

AirTag Successfully Hacked to Show Custom URL in Lost Mode

Monday May 10, 2021 1:52 am PDT by
The inevitable race to hack Apple's AirTag item tracker has reportedly been won by a German security researcher, who managed to break into the device's microcontroller and successfully modify its firmware. Yesss!!! After hours of trying (and bricking 2 AirTags) I managed to break into the microcontroller of the AirTag! 🥳🥳🥳/cc @colinoflynn @LennertWo pic.twitter.com/zGALc2S2Ph— stacksmashing ...
macbook colors 3d black bezels

Prosser: Next MacBook Air Could Come in Colors Similar to iMac

Friday May 7, 2021 6:55 am PDT by
According to Apple leaker Jon Prosser, Apple's upcoming release of the MacBook Air will feature various colors, similar to the colors in the newly released 24-inch iMac. In the latest video of his YouTube channel Front Page Tech, Prosser says the same source who accurately provided him information on the first Apple silicon iMac coming in colors has told him that he recently saw a prototype...
zoom app icon

Apple Gave Zoom Access to Special API to Use iPad Camera During Split View Multitasking

Sunday May 9, 2021 2:00 am PDT by
Zoom, a hallmark platform used by millions during the global health crisis, has been given access to a special iPadOS API that allows the app to use the iPad camera while the app is in use in Split View multitasking mode. This case of special treatment was first brought to attention by app developer Jeremy Provost, who, in a blog post, explains that Zoom uses a special API that allows the...
Apple 5G Modem Feature

Kuo: Apple-Designed 5G Modem May Debut in iPhones as Early as 2023

Sunday May 9, 2021 10:02 pm PDT by
Apple plans to adopt its own custom-designed 5G baseband chip starting with the 2023 iPhones, meaning it'll no longer need to rely on Qualcomm to supply the 5G cellular modem for the iPhone, Apple analyst Ming-Chi Kuo said today in an investors note obtained by MacRumors. According to Kuo, Apple plans to include its own custom-designed 5G baseband chip starting with the launch of the 2023...
3d printed airtag case siri remote

3D-Printed Case Lets You Attach an AirTag to Your Apple TV Remote

Monday May 10, 2021 8:11 am PDT by
Apple recently released a redesigned Siri Remote with a physical clickpad, but if you have an original Siri Remote laying around that you still plan on using, you may be interested in getting an AirTag case for the remote. Etsy user PrintSpiredDesigns has capitalized on the opportunity with a new 3D printed, made-to-order AirTag case for the original Siri Remote. The remote slides into the...
iPhone 13 Camera Backs

iPhone 13 Models Will Be Slightly Thicker and Will Have Larger Camera Bumps

Monday May 10, 2021 10:41 am PDT by
Apple's upcoming iPhone 13 models will be slightly thicker than the iPhone 12 models and will also feature larger, thicker camera bumps with lenses that protrude less, according to iPhone 13 schematics seen by MacRumors. The new iPhone 13 and 13 Pro models are expected to feature a thickness of 7.57mm, up from 7.4mm in the iPhone 12 models. That's an increase of 0.17mm, which won't be hugely ...
ifixit m1 macbook teardown

Leaked MacBook Schematics Have Aided Independent Technicians Performing Complicated Repairs

Monday May 10, 2021 8:51 am PDT by
Independent technicians have reportedly been able to use leaked MacBook schematics to aid repairs (via Vice). Last month, Apple supplier Quanta Computer was hit with an attack by the ransomware group known as "REvil," leading to a large quantity of internal Apple documents about both released and unreleased devices being exposed. The leaked PDFs, available on a number of forums and online...