Apple Starting to Restore MobileMe Email Access, Some Email Lost [Updated]

Apple has finally posted an update regarding the extended MobileMe email outage that has affected approximately 1% of users. Their updated support document reports that they have restored web-access to affected MobileMe accounts. This will allow affected users to see emails that they have received since July 18th, the day the outage started.

As a first step toward restoring service, we restored web access to a portion of your MobileMe Mail account at 10:00 p.m. PDT, July 25. You can now log into me.com, and use the Mail web application to access all the messages you have received since the July 18 service outage. You can also compose, send, and receive new messages as normal. Please note that this interim solution does not provide access to any email messages received or saved before the outage began on July 18.

As Apple details, users still do not have access to emails prior to that date and are unable to access their email from their desktop email clients. This functionality will presumably be restored over time. This temporary web-access is meant to allow users to access their recent mail that has been unavailable.

Apple warns that users should not make changes to their MobileMe password, email aliases, or storage allocation while this temporary solution is in place. Doing so could result in technical errors.

Apple also admits that while the majority of email messages will be fully restored, approximately 10% of messages received between 5:00 a.m. PDT on July 16th and 10:20 a.m. PDT on July 18th have been lost. Additional details can be found in their tech note.

Update: Apple has started posting daily updates about the MobileMe email outage at the request of Steve Jobs.

Steve Jobs has asked me to write a posting every other day or so to let everyone know whats happening with MobileMe, and Im working directly with the MobileMe group to ensure that we keep you really up to date. In the 14 days since we launched, its been a rocky road and we know the pain some people have been suffering. Be assured people here are working 24-7 to improve matters, and were going to favor getting you new info hot off the presses even if we have to post corrections or further updates later.

The writer explains that he or she will be updating again this weekend to report on progress.

Popular Stories

top stories 2jul2022

Top Stories: M2 MacBook Air Release Date, New HomePod Rumor, and More

Saturday July 2, 2022 6:00 am PDT by
The M2 MacBook Pro has started making its way into customers' hands and we're learning more about how it performs in a variety of situations, but all eyes are really on the upcoming M2 MacBook Air which has seen a complete redesign and should be arriving in a couple of weeks. Other top stories this week included a host of product rumors including additional M2 and even M3 Macs, an updated...
Mac Studio IO

Apple Begins Selling Refurbished Mac Studio Models

Thursday June 30, 2022 7:42 pm PDT by
Apple today began selling refurbished Mac Studio models for the first time in the United States, Canada, and select European countries, such as Belgium, Germany, Ireland, Spain, Switzerland, the Netherlands, and the United Kingdom. In the United States, two refurbished Mac Studio configurations are currently available, including one with the M1 Max chip (10-core CPU and 24-core GPU) for...
airpods pro 2 1

AirPods Pro 2 No Longer Expected to Feature Built-In Heart Rate or Body Temperature Sensor

Sunday July 3, 2022 8:07 pm PDT by
While past rumors have indicated the upcoming second-generation AirPods Pro will feature a built-in heart rate and body temperature sensor, Bloomberg's Mark Gurman has cast doubt on those rumors turning out to be true, saying instead such a feature is unlikely to come anytime soon. "Over the past few months, there have been rumors about this year's model gaining the ability to determine a...
Apple Watch 8 Unreleased Feature Thumb

Apple Watch Series 8 Model Rumored to Feature 5% Larger Display

Monday July 4, 2022 5:50 am PDT by
Apple is working on an Apple Watch Series 8 model with a larger display, according to DSCC's Ross Young and Haitong International Securities's Jeff Pu. In October last year, Young suggested that the Apple Watch Series 8 could come in three display sizes. Now, responding to a query about the rumor on Twitter, Young claims that the additional display size joining the Apple Watch lineup will be ...
macbook air m2

Exclusive: Apple Plans to Launch MacBook Air With M2 Chip on July 15

Wednesday June 29, 2022 5:23 pm PDT by
The redesigned MacBook Air with the all-new M2 Apple silicon chip will be available for customers starting Friday, July 15, MacRumors has learned from a retail source. The new MacBook Air was announced and previewed during WWDC earlier this month, with Apple stating availability will begin in July. The MacBook Air features a redesigned body that is thinner and lighter than the previous...