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Apple Sends Another MobileMe Apology E-mail and Extension

Saturday July 19, 2008 12:39 am PDT by Arnold Kim
Amidst the rocky .Mac to MobileMe transition last week, Apple made one other mistake that it is now apologizing for. Apple had been preauthorizing charges up to 121 GBP to European customers who signed up for a free MobileMe trial. For debit accounts, this preauthorization charge may actually remove that amount of money from the customer's available balance. Apple is working on reversing those preauthorizations and sent out new apology letters to those customers.

Dear MobileMe Member,

Apple has identified and resolved an issue that caused an incorrect, temporary authorization hold of 121 GBP to be placed on your credit or debit card when your MobileMe trial account was created. We have addressed the issue and want to apologize for any inconvenience.

Typically when you create a new trial account, your credit or debit card is verified by authorizing a small charge (equivalent to USD $1). Unfortunately, an error caused the incorrect amount to be preauthorized for your card. Be assured that this is not a charge, but only an authorization hold. The hold is released by the card-issuing bank after a predetermined period, usually between a week and a month. Where possible, Apple is working to have these holds removed earlier.

To show our appreciation for your continued loyalty, we have extended your free trial period by 30 days. This extension is in addition to the 30-day extension of which you were notified on July 16, for a total of 120 days of free MobileMe service.

Look for the extension to be reflected in your account settings in the next few weeks. You may now enjoy MobileMe free of charge until [November 8, 2008], after which your annual paid subscription will begin.

Thank you for being a MobileMe customer.

Sincerely,
The MobileMe Team

Apple is now offering those affected an additional 30 days to their trial service above and beyond the original 30 day extension for the rocky transition. As a result, affected users will get a total of 120 days of free trial MobileMe service before they are required to start their subscription.

MobileMe is Apple's new $99/year service which replaces .Mac and offers customers web-based email, calendar, addressbook, online storage as well as sync services.

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