iPhone Details from AT&T's Sales Training Workbook

We've gotten copies of the full iPhone Training manual provided to AT&T employees that gives us a few more details about Apple's iPhone. Thanks to cindynjgirl79 for providing the scans.

workbooktite 300

This sales guide presents iPhone features and benefits, tips, comparisons, qualifying questions, and objections -- all designed to help you sell iPhone.
....
Keep in mind that there might be additional iPhone features that are announced at iPhone's launch as well as additional information about the features in this guide. (scan)

The training manual is broken down into features of the iPhone, and we've provided hilights and links to the scans:Revolutionary Mobile Phone (scan 1, scan 2)

- Dial any telephone number with the touch of a finger
- Create and manage a list of telephone numbers you call most
- If you choose to answer the call, the video will pause and resume once the call ends
- iPhone syncs contact information from the computer to iPhone (from Address Book on a Mac or Outlook or Outlook Express on a Windows PC).
- Built-in speakerphone
- iPhone lets you carry on a phone conversation while you simultaneously browse the Internet or send an email.
- There is a vibrate mode.

Photos (scan 1, scan 2)

- Sync photos from Mac or PC

SMS Text Messaging (scan 1)

- SMS text message button shows how many new messages are waiting
- Threaded conversations
- Hear an audio alert for new messages
- Error correction and prevention in the keyboard. Only displayed when you need it.
- iPhone users will not be able to conduct IM conversations with instant messaging users
- Does not support MMS messaging for photos or videos

Music and Video (scan 1, scan 2)

- All videos play in landscape mode
- If you prefer your widescreen content to take up the entire screen, you can double tap the video and iPhone will automatically scale the video to take up the entire screen
- Sync music with iTunes just like any other iPod
- Select how to display music: by playlist, artist, songs or more.
- Media Net, MobiTV, or Cellular Video are not available on iPhone

Email (scan 1, scan 2)

- Rich formatting
- Support for IMAP and POP3
- Yahoo! Push Mail
- Automatic address completion

Safari (scan 1, scan 2)

- Double tap an object to make it fill the screen, and double tap to zoom out
- Can have multiple websites open at once and switch between them
- Websites you have bookmarked on your computer will be transfered to your iPhone from your Mac or PC

Widgets (scan 1)

Google Maps (scan 1, scan 2)

- iPhone will not support the TeleNav solutions currently offered by other AT&T devices
- GPS is not part of the iPhone feature set.

Related Forum: iPhone

Popular Stories

iOS 26

iOS 26.2 Coming Soon With These 8 New Features on Your iPhone

Thursday December 11, 2025 8:49 am PST by
Apple seeded the second iOS 26.2 Release Candidate to developers earlier this week, meaning the update will be released to the general public very soon. Apple confirmed iOS 26.2 would be released in December, but it did not provide a specific date. We expect the update to be released by early next week. iOS 26.2 includes a handful of new features and changes on the iPhone, such as a new...
iOS 26

iOS 26.4 and iOS 27 Features Revealed in New Leak

Friday December 12, 2025 10:56 am PST by
Macworld's Filipe Espósito today revealed a handful of features that Apple is allegedly planning for iOS 26.4, iOS 27, and even iOS 28. The report said the features are referenced within the code for a leaked internal build of iOS 26 that is not meant to be seen by the public. However, it appears that Espósito and/or his sources managed to gain access to it, providing us with a sneak peek...
AirPods Pro Firmware Feature

Apple Releases New Firmware for AirPods Pro 2 and AirPods Pro 3

Thursday December 11, 2025 11:28 am PST by
Apple today released new firmware designed for the AirPods Pro 3 and the prior-generation AirPods Pro 2. The AirPods Pro 3 firmware is 8B30, up from 8B25, while the AirPods Pro 2 firmware is 8B28, up from 8B21. There's no word on what's include in the updated firmware, but the AirPods Pro 2 and AirPods Pro 3 are getting expanded support for Live Translation in the European Union in iOS...
iOS 26

Apple Releases iOS 26.2 With Alarms for Reminders, Lock Screen Changes, Enhanced Safety Alerts and More

Friday December 12, 2025 10:10 am PST by
Apple today released iOS 26.2, the second major update to the iOS 26 operating system that came out in September, iOS 26.2 comes a little over a month after iOS 26.1 launched. ‌iOS 26‌.2 is compatible with the ‌iPhone‌ 11 series and later, as well as the second-generation ‌iPhone‌ SE. The new software can be downloaded on eligible iPhones over-the-air by going to Settings >...
Google maps feaure

Google Maps Quietly Added This Long-Overdue Feature for Drivers

Wednesday December 10, 2025 2:52 am PST by
Google Maps on iOS quietly gained a new feature recently that automatically recognizes where you've parked your vehicle and saves the location for you. Announced on LinkedIn by Rio Akasaka, Google Maps' senior product manager, the new feature auto-detects your parked location even if you don't use the parking pin function, saves it for up to 48 hours, and then automatically removes it once...
AirTag 2 Mock Feature

Apple AirTag 2: Four New Features Found in iOS 26 Code

Thursday December 11, 2025 10:31 am PST by
The AirTag 2 will include a handful of new features that will improve tracking capabilities, according to a new report from Macworld. The site says that it was able to access an internal build of iOS 26, which includes references to multiple unreleased products. Here's what's supposedly coming: An improved pairing process, though no details were provided. AirTag pairing is already...
macOS Tahoe 26 Thumb

Apple Releases macOS Tahoe 26.2 With Edge Light

Friday December 12, 2025 10:08 am PST by
Apple today released macOS Tahoe 26.2, the second major update to the macOS Tahoe operating system that came out in September. macOS Tahoe 26.2 comes five weeks after Apple released macOS Tahoe 26.1. Mac users can download the macOS Tahoe update by using the Software Update section of System Settings. macOS Tahoe 26.2 includes Edge Light, a feature that illuminates your face with soft...
iOS 26

15 New Things Your iPhone Can Do in iOS 26.2

Friday December 5, 2025 9:40 am PST by
Apple is about to release iOS 26.2, the second major point update for iPhones since iOS 26 was rolled out in September, and there are at least 15 notable changes and improvements worth checking out. We've rounded them up below. Apple is expected to roll out iOS 26.2 to compatible devices sometime between December 8 and December 16. When the update drops, you can check Apple's servers for the ...