Apple Pulling Support Center Out Of India

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According to the IndiaTimes, Apple is deciding against placing its previously reported foreign support center in India.

At a meeting on May 29, Apple announced its decision to lay off all its [Indian support] employees. Apple officials told them that "the company is reevaluating its operations and has thought of pulling back its Indian operations".

Apple is giving these employees a severance package of two months salary. It will settle all claims on June 9. When contacted, Steve Dowling, an Apple spokesperson, said, "We have re-evaluated our plans and have decided to put our planned support centre growth in other countries."

Top Rated Comments

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188 months ago
Customers are getting fed up with support staff who cannot speak english well ( or any other language that is being supported ).

AS many companies have discovered, initially, it may seem like the company is saving money.. but in the long run customers will go to another company for better customer service.
Score: 1 Votes (Like | Disagree)
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188 months ago
Thank You Apple! :) :) :) :)

Glad that you are not going the route (outsourcing of tech support calls to people who can not understand you and vice-versa) of Dell and all of those other wretched PeeCee companies.
Score: 1 Votes (Like | Disagree)
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188 months ago
Thank God.

I am totally against outsourcing, esp tech support to India.

I want U.S. or Canadians (at most) only.

Not Apu who tells you his name is "James".
Score: 1 Votes (Like | Disagree)
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188 months ago
Some of the worst tech support I've ever had (as far as language barrier) was with someone with a really thick southern US (Texas?) accent.
Score: 1 Votes (Like | Disagree)

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