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Best Buy Delays iPhone 5 Pre-Orders Up to 28 Days, Walmart and Sam's Club Also Seeing Delays

While Apple and its carrier partners are the most popular sources for iPhone purchases, the new iPhone 5 was also made available through a handful of other retailers in the United States including Best Buy, Wal-Mart, Target, Sam's Club, and RadioShack. Model availability is typically limited at these outlets, but some customers find the more convenient locations and smaller crowds more appealing for their purchases.

It appears, however, that some of these third-party retailers are finding themselves unable to meet their iPhone 5 pre-order plans due to a lack of supply from Apple. One MacRumors reader received an email from Best Buy notifying him that his pre-ordered iPhone 5 will not be available today and may in fact take up to 28 days before it comes into stock.
I know that you're excited to get your new iPhone 5 and you can be sure we are as excited to sell it to you. Unfortunately, as of the night before the official launch, Best Buy® has not received enough of the specific model phone you ordered, and we will not have it available on launch day. You can be certain that we are working very hard to get you, as quickly as possible, the exact iPhone 5 model you pre-ordered. It could take as long as 28 days to find the iPhone you want. However, there is no doubt that the fact you pre-ordered a phone from Best Buy means you will be able to buy it before any consumer trying to find one on their own.

Trust us, we will be able to get you the phone you want – maybe not as fast as you might want, but likely as fast as anyone else at this point.

I really appreciate your patience and willingness to shop Best Buy. We look forward to getting you the phone you ordered with us.

The reader reports that he was first one to pre-order a 64 GB black iPhone 5 at his Best Buy location, and that he and all of his friends received this same delay notice.

Sam's Club is experiencing similar shortages, sending out notices to pre-order customers indicating that deliveries are not expected for another 7-10 business days.
Thank you for your recent iPhone 5 reservation. You may have seen some news reports today regarding shipment delays from Apple for the iPhone 5 launch. Unfortunately, this includes some of the anticipated shipment to our Clubs, resulting in reduced initial quantities of iPhones available. Reserved iPhones are anticipated to arrive approximately 7 to 10 business days from the original September 21 release date.

A Club associate will be contacting you to reschedule your pickup date and time when we receive your phone at the Club. We apologize for the inconvenience.
Finally, we've been hearing from a number of readers and forum members that Walmart stores have not received their iPhone 5 stocks. Some store employees have recommended checking back later today, while others have simply said that they have no idea when shipments will be arriving from Apple.

Related roundup: iPhone 6

Top Rated Comments

(View all)

27 months ago
Best Buy FAIL. Hurry up and go out of business so I can clean up at your fire sale just like I did with Circuit City ;)
Rating: 22 Votes
27 months ago
I'd never do business with any company that says "Trust us."
Rating: 9 Votes
27 months ago
Gotta give Best Buy credit for dealing with this the right way. AT least they reached out to customers. ATT is a mess. No communication, no apology, no service.
Rating: 7 Votes
27 months ago
28 days... man that's painful.
Rating: 6 Votes
27 months ago
I received the same letter from Best Buy this morning. I was the 7th person in line to pre-order and the first person to order the 64GB at this Dallas location. The sales person told me there would be no problem getting it the day of release because they would get several 64GBs in their drop shipment the day before release (yesterday).
They even called me yesterday to schedule my pickup for today, but told me the phone wasn't in yet. Talk about a tease (and a wasted appointment)!
Rating: 6 Votes
27 months ago
Yeah, this is why I pre-order from ATT or apple only...these retailers can't handle the demand...take the pre-orders anyway, and then screw it up.
Rating: 5 Votes
27 months ago

It there fault or calling what they did a pre-order and pick date of the 21st! They clearly knew try didn't know how many iPhones or what type they were getting lol! That's taking people's money and screwing them over! They Gould Sao from the Jump that you can pre-order from us but there I a chance you won't get your phone until weeks later lol! I mean people who ordered and were first in line don't even have there phone. What type of **** is tht?!?


Anybody got a translator?
Rating: 5 Votes
27 months ago
"Best" use of a Best Buy. I avoid buying anything from them.

Rating: 4 Votes
27 months ago

28 days... man that's painful.


Yeah, totally painful. I don't know how these people are gonna handle it.

I guess they will just have to go on with living their lives as this means absolutely nothing in reality.
Rating: 3 Votes
27 months ago
Paid a $100 deposit for 2 phones and was repeatedly assured that since I was 4th in line I would be able to get a phone release day. Called last night to tell me that I wouldn't be able to get a phone for 2-3 weeks. Told them I wasn't happy and wanted a refund and they refused. I wasn't told that there were no refunds. Today I will be contacting my bank to refute the charge. Best Buy lost a customer yesterday. One that spends several grand a year on electronics and computers. And one that tends to post how they feel about experiences, good or bad, on review sites and facebook and twitter. Way to go, Best Buy!

Now contrast that with my experience at Apple today. I got in line at 6:30 am, was offered breakfast and drinks several times during my wait. Got confirmation that I was going to get a 2 phones less than an hour later. Had a slight hiccup with my port from AT&T to Verizon (thanks to AT&T providing bad service) and Apple took the time, as they were swamped, to make it right. I was then grabbed by one of the business consultants who then offered to take me back to their conference room to set things up. I've been here for almost an hour getting both of my phones synced, all the while having coffee and bagels supplied by Apple. Night and day difference. Love the Apple Store on Knox Street in Dallas.
Rating: 3 Votes

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