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AT&T Fares Poorly in 'Consumer Reports' Ratings
Of all the carriers rated, AT&T was the only one to drop significantly in overall satisfaction.
Over half of the survey respondents who used AT&T as a carrier owned some version of the iPhone, the Apple smart phone that is exclusive to AT&T, at least for now. Consumer Reports data, reflecting all versions of the phone, found that iPhone owners were much less satisfied with their carrier and rated data service (Web and e-mail) lower than owners of smart phones on other carriers that, like the iPhone, have a host of apps to encourage heavy data use.
In the 2009 survey, AT&T was at the bottom of the list locally, but came in next-to-last nationally. This time, it brings up the rear nationwide, and in every city in which Consumer Reports surveyed its readership. The magazine even calls out AT&T's shortcomings on its cover with a snarky blurb:
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Among handsets, the iPhone 4 tied with the Samsung Captivate as the highest-rated handset on AT&T's network. Consumer Reports has notably refused to recommend the iPhone 4 due to antenna issues that received considerable publicity in the weeks after the device's launch.