Apple Card Ranked Top for Customer Satisfaction by J.D. Power - MacRumors
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Apple Card Ranked Top for Customer Satisfaction by J.D. Power

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Apple today highlighted that the Apple Card and Goldman Sachs has been ranked top for customer satisfaction in the midsized issuer credit card segment, according to J.D. Power.

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The J.D. Power 2021 U.S. Credit Card Satisfaction Study showed that the ‌Apple Card‌ ranked highest with a score of 864.1, across all of the surveyed categories including interaction, credit card terms, communication, benefits and services, rewards, and key moments. Apple's vice president of Apple Pay, Jennifer Bailey, said:

It is exciting to be recognized with this first J.D. Power win, just two years after introducing Apple Card in 2019 and the first time being included in this study. We designed Apple Card to help our customers lead healthier financial lives, so it's incredibly meaningful to see that our customers are valuing this. Being recognized as the leader in this category this year is an honor, and we look forward to continuing to deliver this product, service, and support with our award-winning issuer as Apple Card expands to more and more customers across the U.S.

The ‌Apple Card‌ launched in 2019 as a no-fee credit card designed for the iPhone and supported by Goldman Sachs, featuring Apple Wallet integration and Daily Cash rewards with up to three percent cashback. The card is only available in the United States.

Tags: Apple Card Guide, J.D. Power, Jennifer Bailey

Top Rated Comments

S
sdornan
61 months ago
The rewards system isn’t great, but the UX experience is far better than other cards. It is extremely easy to know how much you owe, when you owe it, and how much you’ll be charged if you don’t pay off your balance. It feels like the card UI is actively trying to get me to do what’s in my best interest instead of fleece me or trick me, which is how other card UIs often feel.
Score: 22 Votes (Like | Disagree)
justiny Avatar
justiny
61 months ago

I'm still a much bigger fan of my AmEx Gold
The Amex Gold has an annual fee of $250. Apple Card has $0. The two cards are completely different.
Score: 22 Votes (Like | Disagree)
m4mario Avatar
m4mario
61 months ago
May not be in terms of benefits. But in terms of me using and having an idea on what's going on with my card, Apple Card is the best I've ever used.
Score: 12 Votes (Like | Disagree)
Dimwhit Avatar
Dimwhit
61 months ago
The card has a lot of great features, but the perks do nothing for me.
Score: 7 Votes (Like | Disagree)
M
minimo3
61 months ago
As a cardholder my opinion is

Pros:
Nice integration with iPhone and wallet
No fees
Flexing with your all white titanium card 😁

Cons:
Weak customer support
Bare bones perks
Activation/adding users has been flakey (definitely not “just works”)

Overall it’s a meh, and I regret wasting a hard pull on it. It’s basically a backup backup card that I never physically carry
Score: 5 Votes (Like | Disagree)
RalfTheDog Avatar
RalfTheDog
61 months ago
I love the fact that you can change your card number with a click, if you happen to get skimmed. I love the fact, the physical card has a different number than the one you use for online stuff. I wish you could generate single use numbers and anonymous transactions. (You can't have everything.)
Score: 5 Votes (Like | Disagree)
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