AfterCollege.com is advertising a job for a Senior iPhone Support Representative for Apple, Inc. in Austin, TX.
The full time position requires applications by no later than May, as training classes begin that month.
The Sr. iPhone Support Representative is responsible for answering questions for Apple customers and partners. Viewed as an escalation point, the candidate should be able to provide prompt, reliable, and accurate information to customers while maintaining effective communications during conversations by adjusting to the pace and technical level of the customer.
Duties listed include handling escalated questions on both hardware and software issues as well as doing troubleshooting for GPRS/EDGE, Wi-Fi and Bluetooth wireless technologies.
Apple's job site also lists similar offers for iPhone service representatives.
As an iPhone Sales & Service Representative, youre at the core of the customers experience. This newly created position (like a true pioneer) will fuel the iPhone revolution!
Apple's iPhone is expected to be released in "late June" according to the latest reports. Clearly, Apple is going to need support staff in place at time of launch and is making preparations.
