How to Fix 'This App is No Longer Shared' Error Without Losing Data - MacRumors
Skip to Content

How to Fix 'This App is No Longer Shared' Error Without Losing Data

by

With the most recent iOS 13.5 update, Apple has introduced a bug that is causing iPhone and iPad users to see "This app is no longer shared with you" when trying to launch an app.

app no longer shared error dialog
The initial fix that was described was to delete the app entirely and reinstall it. While this does prevent the issue, it also means you could lose any data, such as game progress, when doing so.

Fortunately, iOS does offer a way to redownload an app without losing any saved data. Follow these steps to restore your app without losing anything. For example purposes, we are using Candy Crush Saga.

  1. Open Settings and tap on General
    general setting
  2. Find and tap on iPhone Storage
    iPhone Storage option
  3. Find and tap on the app you need to reinstall
    find app

  4. Tap on Offload App
    offload button
  5. Tap on Reinstall App to redownload
    reinstall button

After that, the app should work without any loss of data.

Popular Stories

iPhone Handoff Feature

iOS 27 Introduces New 'iPhone Handoff' Feature

Wednesday September 2, 2026 12:35 pm PDT by
Apple has added a new "iPhone Handoff" feature to iOS 27 that will allow you to switch between two iPhones while using the same phone number on each device. This functionality was briefly mentioned during the WWDC 2026 keynote in June, on a slide that listed hundreds of new features coming in iOS 27 and corresponding software updates, but Apple never shared any further details at the time. ...
Dynamic Island iPhone 18 Pro Feature

iPhone 18 Pro Prices Estimated Ahead of Apple Event Next Week

Thursday September 3, 2026 3:41 am PDT by
Less than a week before Apple debuts new iPhone 18 Pro models, research firm TrendForce has estimated the prices of the devices based on the latest hardware cost environment. TrendForce's price estimates compared to last year's models look like this: Model Starting Price Model Starting Price Change iPhone 17 Pro $1,099 iPhone 18 Pro $...
Apple Foldable Thumb

iPhone Ultra's Very High Price and Features Revealed in New Report

Thursday September 3, 2026 7:33 am PDT by
Ahead of Apple's event on Wednesday, September 9, where it is expected to unveil its first-ever foldable iPhone, Taiwanese research firm TrendForce today outlined the device's estimated price range, features, and some other key details. In the U.S., TrendForce estimated that the foldable iPhone will have a starting price of $2,099 to $2,299 and said the highest-end configurations could...