Apple Investigating Screen-Related Issue Affecting Some Apple Watches
In an internal memo shared with Apple Authorized Service Providers last week, Apple said it is "aware of" and "investigating" a touch-related issue affecting some Apple Watch Series 9 and Apple Watch Ultra 2 displays.
"Some customers may report their Apple Watch Series 9 or Apple Watch Ultra 2 is experiencing false touches on their display," the memo says.
The issue may cause the screen on affected Apple Watch models to "jump erratically" or exhibit other unexpected behavior, without any user interaction, according to Apple. The memo said the issue can also result in an Apple Watch starting a phone call unintentionally, prevent users from entering their passcode, and cause passcode lockouts.
Apple recommends that customers keep their Apple Watch's software up to date, suggesting that the company is hopeful it will be able to address the issue in a future watchOS update. Apple did not say how widespread the issue is, or provide a timeframe for a potential fix. It is unclear if defective hardware is a contributing factor.
Apple has instructed technicians not to repair affected Apple Watch models while it investigates. In the meantime, technicians are told to ask customers who are experiencing this issue to force restart their Apple Watch by holding down the Digital Crown and the side button at the same time for at least 10 seconds, until the Apple logo appears.
Apple Watch Series 9 and Apple Watch Ultra 2 models were released in September 2023. The issue does not appear to affect any other models.
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