iPad Pro Bend

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iPad Pro (2018) Bending Issue

Shortly after the 11 and 12.9-inch iPad Pro models were released, some MacRumors readers began complaining of noticeable bends in their tablets, with some of the bends appearing to be worse than others. The issue received little attention until The Verge published an article on the iPad Pro with word from an Apple spokesperson suggesting that the bending was a side effect of the manufacturing process and not, in fact, a defect. Image of slightly bent iPad Pro via the MacRumors forums Apple device bending raises major red flags with customers after the "Bendgate" issue that affected the iPhone 6 Plus, with those devices bending due to structural problems that were later solved, so iPad Pro owners were rightly confused and outraged over Apple's response. At the time, Apple's response suggested that customers would not be able to get replacements for some of the seriously bent iPads that had popped up in photos. Apple's VP of hardware engineering Dan Riccio sent out emails to a few concerned iPad Pro owners, and a MacRumors reader shared one of them. Riccio said that the iPad Pro meets or exceeds Apple's quality and precision standards and that its level of flatness would not shift during the lifetime of the product. He also said that the small variations would not affect the function of the device. An bend in an iPad Pro taken right out of the box, via the MacRumors forums Riccio's email did not mollify customers, and Apple was silent on the issue for several more weeks until publishing a support document that offered further explanation. Apple says that

'iPad Pro Bend' Articles

Apple's Dan Riccio Says 2018 iPad Pro 'Meets or Exceeds' Quality Standards of Design and Precision, More Info to Come

Earlier this week, Apple told The Verge that some 2018 iPad Pro models are shipping with a slight bend in the aluminum chassis, which is a side effect of the manufacturing process that is not expected to worsen over time or negatively impact the iPad's performance. Many MacRumors readers were concerned about Apple's position that a noticeable bend is not a manufacturing issue, prompting MacRumors reader Craig to send an email to Apple CEO Tim Cook to express his concerns. Image via MacRumors reader Bwrin1 While Cook didn't respond, Craig did get a reply from Apple's VP of hardware engineering, Dan Riccio, which he shared with MacRumors and which we have confirmed to be from Apple's corporate mail servers in Cupertino, California. In the email, Riccio says that the iPad Pro's design "meets or exceeds" all of Apple's quality and precision standards. Apple's specification for iPad Pro flatness is up to 400 microns, which is "even tighter than previous generations." Riccio reiterates that this level of flatness won't change during normal use, nor does it affect function. From the email: Relative to the issue you referenced regarding the new iPad Pro, its unibody design meets or exceeds all of Apple's high quality standards of design and precision manufacturing. We've carefully engineered it and every part of the manufacturing process is precisely measured and controlled. Our current specification for iPad Pro flatness is up to 400 microns which is even tighter than previous generations. This 400 micron variance is less than half a millimeter (or the width of

Apple Says Some 2018 iPad Pros Ship Bent, But It's Normal and Not a Defect

Shortly after the new 2018 11 and 12.9-inch iPad Pro models shipped out to customers, some MacRumors readers found bends in their tablets. Unsurprisingly, new iPad owners were upset and disappointed to find unwanted defects in devices that cost hundreds of dollars, but according to new information from Apple, a slight bend isn't out of the ordinary. Apple told The Verge that some 2018 iPad Pro models are indeed shipping with a "very slight bend in the aluminum chassis," which is a "side effect of the manufacturing process" that is not expected to worsen over time or negatively affect the iPad's performance "in any practical way." Image via MacRumors reader Bwrin1 Apple says the bend, which can impact both sizes of the new 2018 iPad Pro models, is caused by a cooling process involving the iPad Pro's metal and plastic components during manufacturing. Apple told The Verge that the bend is not considered to be a defect. 2018 iPad Pro models that are exhibiting this problem have it right out of the box, according to Apple, so it does not appear to be an issue that shows up over time. There were videos indicating that the new iPad Pro models bend more easily than other models, but Apple says that concerns over the iPad Pro's "structural rigidity" are "unfounded" and that it "stands by the product." Apple has not experienced higher-than-normal return rates for the 2018 iPad Pro. The Verge suggests that those who are irritated by the bend "shouldn't have any trouble exchanging or returning" an iPad Pro at an Apple Store, but that statement likely only applies to

New iPad Pro Models May Be Prone to Bending

Apple's new 11 and 12.9-inch models are its thinnest yet, measuring in at just 5.9mm, and both forum complaints and a new bend test video suggest the two devices have the potential to bend without a huge amount of force. On the MacRumors forum, there have been a few complaints of bending from MacRumors readers. Forum member Bwrin1, for example, posted a photo of a bent 12.9-inch iPad Pro suggesting it had bent from just a weekend trip in a backpack. The iPad Pro in question does indeed appear to have a curve to it, refusing to lay flat on a table. At the same time, YouTuber JerryRigEverything has posted a bend test video of the new iPad Pro, which indicates it has the potential to bend with a limited amount of force. In the video, the iPad Pro snaps in half after what appears to be a moderate amount of pressure is applied to the device. Despite the video and the forum complaint, this does not appear to be a widespread issue. There are a couple of other complaints from MacRumors readers who were seeing slight curves in their devices and received replacements or sent the tablet back, but there aren't complaints that match the complaints we saw back in 2014 with the original iPhone 6 Plus bendgate. It's not clear if the new iPad Pro models are more or less bendable than previous devices, and bend tests are not reflective of real world usage conditions. All devices of this size will bend when enough force is applied, so it is no surprise to see the bend in the YouTube video. If the new iPad Pro models are bending from regular use, that could be a more