AppleCare


'AppleCare' Articles Page 2

Apple Increases AppleCare+ Prices and Service Fees for iPhone 6s and 6s Plus

While Apple didn't discuss AppleCare+ pricing as it unveiled the new iPhone 6s and 6 Plus today at its "Hey Siri" event, the Cupertino company did unveil new pricing for the service on its website. AppleCare+ for both devices is $129.99 while its service fee is $99.99. This is an increase from the pricing for iPhone 6 and earlier models, which are priced at $99.99 for AppleCare+ and $79.99 for the service fee. It's likely the increased prices are due to the new technology in the new devices, which includes a larger Taptic Engine and the brand new 3D Touch, which Apple is billing as the next generation of Multi-Touch display. Earlier today, Apple also announced the iPhone Upgrade Program, which allows those who sign up to trade-in their current iPhone for a new model after 12 monthly installments are made. The program includes AppleCare+ with each iPhone, which might lure some away from carriers' contract-free pricing toward Apple's alternative. iPhone Upgrade Program pricing starts at $32.41 a month for the 16 GB iPhone 6s and goes up to $44.91 a month for the 128 GB iPhone 6s

Best Buy to Offer AppleCare and AppleCare+ Starting September 13

Best Buy will begin offering AppleCare and AppleCare+ extended warranty plans for the iPhone, iPad, Mac, Apple Watch and other eligible Apple products across its U.S. stores starting September 13, according to an internal training video obtained by MacRumors. The news was first reported by 9to5Mac. AppleCare+ purchased through Best Buy will include accidental damage coverage for the same service fees charged by Apple. Both protection plans will also cover the accessories in the box and most other products on the same transaction, such as an Apple Display or AirPort Express purchased alongside an iMac. Customers that purchase AppleCare or AppleCare+ can receive service at Best Buy or take their product directly to Apple. Best Buy will continue to offer revamped Geek Squad warranty plans for non-Apple products, including Geek Squad Protect & Support, Protect & Support Plus, 24/7 Support and Product Replacement. Apple is expected to announce the next-generation "iPhone 6s" and "iPhone 6s Plus" within the first two weeks of September, with in-store availability usually occurring around one week later, so AppleCare and AppleCare+ should be available at Best Buy in time for the launch of those smartphones.

AppleCare for Mac Now Covers Batteries Retaining Less Than 80% Capacity

Just a few days after updating the terms of its AppleCare+ Protection Plan for iPhone, iPad, iPod and Apple Watch to cover batteries that retain less than 80% of their original capacity within the extended warranty period, Apple has extended the same policy to the AppleCare Protection Plan for the MacBook, MacBook Air and MacBook Pro. Apple previously only replaced defective batteries under the old terms of the AppleCare Protection Plan for Mac, but a support page updated today now outlines that the company will also replace a MacBook's battery at no charge if it retains less than 80% of its original capacity. If the notebook is not covered by AppleCare, replacing the battery requires paying an out-of-warranty service charge ranging between $129 and $199. The new battery terms of the AppleCare Protection Plan for Mac:"Your Apple One Year Limited Warranty or AppleCare Protection Plan includes replacement coverage for a defective battery. If you purchased an AppleCare Protection Plan for your Mac notebook with a non-removable battery, Apple will replace the notebook battery at no charge if it retains less than 80 percent of its original capacity. If you do not have coverage, you can have the battery replaced for a fee." The old battery terms of the AppleCare Protection Plan for Mac:"Your one-year warranty includes replacement coverage for a defective battery. You can extend your replacement coverage for a defective battery to three years from the date of your notebook purchase with the AppleCare Protection Plan. However, the AppleCare Protection Plan for notebook

AppleCare+ for iPhone, iPad, iPod and Apple Watch Now Covers Batteries That Retain Less Than 80% of Original Capacity

Apple has updated the terms of its AppleCare+ Protection Plan for iPhone, iPad, iPod and Apple Watch to cover batteries that retain less than 80% of their original capacity within the extended warranty period, whereas it previously covered batteries that retained less than 50% of their original capacity. The change applies to AppleCare+ purchased for iPhone, iPad, iPod and all Apple Watch models on April 10, 2015 or later. Apple will replace defective batteries that do not live up to the 80% specification free of charge as long as the device is within its AppleCare+ coverage period. Otherwise, the iPhone maker charges $79 for out-of-warranty battery service for all Apple Watch batteries that retain less than 80% of their original capacity per Apple's diagnostic testing, plus a $6.95 shipping charge if required. The new battery terms of AppleCare+ for iPhone, iPad, iPod and Apple Watch:"If during the Plan Term, you submit a valid claim by notifying Apple that (i) a defect in materials and workmanship has arisen in the Covered Equipment, or (ii) the capacity of the Covered Equipment’s battery to hold an electrical charge is less than eighty percent (80%) of its original specifications, Apple will either (A) repair the defect at no charge, using new parts or parts that are equivalent to new in performance and reliability, or (B) exchange the Covered Equipment, with a replacement product that is new or equivalent to new in performance and reliability."AppleCare+ for iPhone, iPad and iPod AppleCare+ for iPhone extends the smartphone's warranty coverage to two years

SquareTrade Announces 2-Year Apple Watch Protection Plans

Alternative insurance protection plan service SquareTrade today confirmed support for both the Apple Watch Sport and mid-tier Apple Watch models. The plans sit near the cost of AppleCare+ for the Watch, but cover accidental damage done to the device, unlike the additional charge required in AppleCare+. The SquareTrade Apple Watch plans offer customers options with and without deductibles. So, for example, the Apple Watch Sport plan ranges from $59 to $69 (with deductible) and $129 to $159 (with no deductible). Similarly, the mid-tier Apple Watch models stretch from $79 to $149 (with deductible) and $169 to $239 (without deductible). Both Watch tiers are 2-year plans covering malfunctions as well as accidental damage. The company believes that one of the most likely points of risk for the Watch will be "among others, drops and falls from nightly charging stations." But it assure customers that anything beyond intentional damage, loss, or theft will be covered by the plan. "We don't mean to dampen all the excitement about the Apple Watch, but inevitably the klutz in us will come out. Just like smartphones, the Apple Watch accompanies us everywhere and is susceptible to the wear and tear of daily life," said Jessica Hoffman, vice president of global communications for SquareTrade. The company has even gone so far as to create a "Wrisk" Predictor Lifestyle Quiz that aims to predict which Apple Watch model is most suitable for each customer's lifestyle. The company created the so-called Wrisk Factor to detect and perceive the risks for the wrist-worn device. AppleC

Apple Outlines Types of Apple Watch Damage Eligible for Warranty Service

MacRumors has obtained official Visual Mechanical Inspection information for the Apple Watch that reveals what type of damage is eligible for warranty service, out-of-warranty service or no service at all. These guidelines are adhered to by Apple authorized service providers and are based upon Apple's standard 1-year limited hardware warranty for the Apple Watch. Apple Watch damage that is eligible for warranty service includes user-claimed debris under the display glass or pixel anomaly, a back cover removed with no damage, and any condensation in the heart rate sensor windows. In particular, the document states that a removed back cover is only covered when not accompanied by enclosure damage or evidence of prying. Apple Watch damage that is eligible for out-of-warranty service includes a cracked, missing, removed or damaged Digital Crown cap, extreme abrasion, puncture holes, missing buttons resulting from a drop, any chips or multiple cracks in the display glass, a removed back cover with evidence of enclosure damage or prying, a bent or split band enclosure, a missing or removed band release button, or cracks in the back cover. Apple Watch damage considered nonreturnable and ineligible for warranty service includes a disassembled unit or missing parts, catastrophic damage, counterfeit or third-party parts, and unauthorized modifications such as aftermarket displays and other non-Apple installed parts. Catastrophic damage may still be covered under an AppleCare+ Protection Plan on a case-by-case basis. Apple disclosed earlier this month that it will

Apple Watch Out-of-Warranty Service Fees Range From $229 to $2,800

Apple has disclosed that it will charge an out-of-warranty service fee of $229, $329 and $2,800 for the Sport, Watch and Edition models respectively for repairs not covered by Apple's limited one-year warranty or AppleCare+ extended coverage plans. Out-of-warranty battery service is also available for $79 plus an applicable $6.95 shipping charge if required for all Apple Watch models. The prices listed are based on official service through Apple in the United States, with pricing and terms varying for service through an Apple Authorized Service Provider. Apple will not repair an Apple Watch under certain circumstances, such as if the device is broken into multiple pieces, and did not provide pricing information for other accessories or peripherals. Apple will be providing out-of-warranty service for the Apple Watch in all nine first wave launch countries, including the United States, Australia, Canada, China, France, Germany, Hong Kong, Japan and United Kingdom. Service charges vary based on local currencies, with out-of-warranty fees costing, for example, a higher $299, $419 and $3,599 for the Sport, Watch and Edition models respectively in Canada. Apple will also be offering Express Replacement service for the Apple Watch for customers that purchase an AppleCare+ for Apple Watch plan. When requested, Apple will send you packaging to return an Apple Watch in for repair or service, and ship out a replacement unit approximately two to three business days later. Apple ensures that the replacement will be the same model you originally bought and new or

AppleCare+ for Apple Watch Priced at $49/$69/$1500, Combo Plans With iPhone $100 More

Apple began accepting Apple Watch pre-orders at 12:01 AM Pacific today and disclosed further AppleCare+ pricing details for the wrist-worn device in the process. AppleCare+ for Apple Watch plans cost $49, $59 and $1,500 for the Sport, Watch and Edition models respectively, while accidental damage coverage is subject to an additional service charge of $69 for Sport, $79 for Watch and $1,000 for Edition. Apple is also offering AppleCare+ combo plans that cover both an Apple Watch and iPhone for a combined price of $149 (Apple Watch Sport and iPhone), $169 (Apple Watch and iPhone) and $1,600 (Apple Watch Edition and iPhone). These plans are likely offered for convenience purposes, rather than being a discount, as they cost one dollar more than purchasing AppleCare+ for Apple Watch and iPhone separately. One potential benefit of purchasing an AppleCare+ combo plan for Apple Watch and iPhone is that Apple appears to be covering undamaged iPhones that are up to six months old. Apple's standalone AppleCare+ for iPhone plan requires that customers purchase the warranty plan within 60 days of buying an iPhone. You are still required to add an iPhone to the AppleCare+ combo plan within 60 days of buying the coverage. AppleCare+ extends an Apple Watch's warranty coverage to two years from the date of purchase for the Sport and Watch, and three years for Edition, and provides accidental damage coverage for up to two incidents. Without AppleCare+, purchases of the Apple Watch Sport and the stainless steel Apple Watch will be covered by a limited one-year warranty for

AppleCare+ for Apple Watch Pricing: $59 for Sport, $79 for Steel, $999 for Gold

We've known that AppleCare+ will be available for the Apple Watch since Apple's March 9 media event, but pricing for the extended support has thus far remained a mystery. A source has now shared some purported pricing information with MacRumors that may shed some light on the cost, suggesting AppleCare+ for each version of the watch will be priced differently. According to the claimed internal Apple screenshots, AppleCare+ for the entry-level aluminum Apple Watch Sport will be priced at $59, while AppleCare+ for the middle-tier stainless steel Apple Watch with Sport Band will be priced at $79. AppleCare+ for a $15,000 gold Apple Watch Edition will be significantly more expensive at $999. It is unclear from the information we have received whether band choice will affect AppleCare+ pricing, as band prices vary significantly. While we can't verify the legitimacy of these claimed screenshots, other sources at Apple have indicated they are hearing unconfirmed word of similar pricing and 9to5Mac is reporting the same. Without AppleCare+, purchases of the Apple Watch Sport and the stainless steel Apple Watch will be covered by a limited one-year warranty for hardware repairs and 90 days of complimentary support. Edition Watch purchases will include a two-year warranty and complimentary support. With the purchase of AppleCare+, the warranty for aluminum Apple Watch Sport and stainless steel Apple Watch models will be extended to two years from the date of purchase, plus accidental damage will be covered. Apple Watch Edition coverage will be extended to three years

Apple Offering AppleCare+ With Accidental Damage Coverage on Apple Watch

Apple Watch Sport and the stainless steel Apple Watch will be covered by a limited one-year warranty for hardware repairs and up to 90 days of complimentary support from Apple, the same coverage offered for the iPhone, iPad and many other products. Meanwhile, the more expensive 18-karat gold Apple Watch Edition will be backed by two years of hardware coverage and complimentary support. AppleCare+ will also be available for all three Apple Watch models, providing extended warranty up to three years from the date of purchase, depending on the edition, and accidental damage coverage. The Apple Watch Sport and stainless steel Apple Watch are covered for up to two years from the original date of purchase under AppleCare+, while the high-end 18-karat gold Apple Watch Edition is covered for up to three years from the original date of purchase. Apple will cover up to two incidents of accidental damage for an unspecified service fee, although the exact charge and the cost of AppleCare+ for Apple Watch overall is not provided. We have reached out to Apple for comment about pricing and will update this post if we hear

$99 AppleCare+ for iPad Coming Alongside iPad 3?

With the launch of the iPhone 4S last October, Apple debuted AppleCare+ for iPhone, a new $99 extended warranty program that includes coverage for accidental damage to the user's device over the two-year coverage period. Valid for up to two incidents of accidental damage with a $49 deductible per incident, the expanded AppleCare+ offering replaced Apple's previous standard $69 AppleCare for iPhone that did not cover accidental damage. MacRumors has now received word that Apple appears to be making a similar transition for the iPad with tomorrow's introduction of the iPad 3, rolling out a $99 AppleCare+ for iPad warranty that would replace the current $79 standard AppleCare package. While our source was unable to provide any specific details on coverage for the new AppleCare+ for iPad program, it would presumably mirror that of the corresponding iPhone plan with accidental damage coverage being included with a deductible. Accidental damage has been a more common issue on the iPhone since the introduction of the iPhone 4 in 2010, due in part to the use of glass on both front and back of that device and its successor, the iPhone 4S. iPhones requiring replacement due to accidental damage had typically required a $199 replacement fee, although support staff generally had a fair amount of leeway in waiving that fee on a case-by-case basis. Apple has reportedly tightened up on that flexibility since the introduction of AppleCare+ for iPhone, now that accidental damage coverage is available through the plan. While accidental damage may be a bit less of an issue for