Apple Offers Extended Return Period Due to Store Closures, Will Accept Returns Two Weeks After Stores Reopen
Apple on Friday shut down all of its retail stores outside of greater China for a two week period in an effort to cut down on the spread of the COVID-19 coronavirus in the United States and other countries.
Following the store closures, Apple has published an FAQ that answers key questions customers might have about repairs and returns.
When it comes to returns, Apple says that it will accept returns for up to 14 days after its stores reopen, giving customers who need to return a product or an accessory a grace period while the stores are shut down.
Q: I want to return a product I recently purchased but the 14-day return period will end before March 28--what should I do?
A: Don't worry. We'll accept your return up to 14 days after we reopen.
The return policy excludes contracted iPhones in the United States, Canada, Japan, and Australia and carrier-financed devices in the United States.
As for repairs, Apple says that it is working to complete all repairs and that if a device is awaiting parts or is ready for pickup, an Apple employee will be in touch. Apple Stores have kept some staff available for customers to pick up devices on March 15 or 16 between 12:00 p.m. and 5:00 p.m.
Devices ordered for in-store pickup prior to when stores closed can also be picked up between March 15 and 16.
For repairs that are not already in progress, Apple directs customers to its online support staff who will be able to assist customers with mail-in repairs while Apple retail stores are closed.
Apple says that Genius Bar appointments will not be accepted until Apple Stores are reopened on March 28, which is when Apple plans to open stores once again. At this time, it is not clear if that date will be pushed back.
More info can be found in the full FAQ on Apple's website.
Popular Stories
Phishing attacks taking advantage of Apple's password reset feature have become increasingly common, according to a report from KrebsOnSecurity. Multiple Apple users have been targeted in an attack that bombards them with an endless stream of notifications or multi-factor authentication (MFA) messages in an attempt to cause panic so they'll respond favorably to social engineering. An...
At least some Apple software engineers continue to believe that iOS 18 will be the "biggest" update in the iPhone's history, according to Bloomberg's Mark Gurman. Below, we recap rumored features and changes for the iPhone. "The iOS 18 update is expected to be the most ambitious overhaul of the iPhone's software in its history, according to people working on the upgrade," wrote Gurman, in a r...
Apple today announced that its 35th annual Worldwide Developers Conference is set to take place from Monday, June 10 to Friday, June 14. As with WWDC events since 2020, WWDC 2024 will be an online event that is open to all developers at no cost. Subscribe to the MacRumors YouTube channel for more videos. WWDC 2024 will include online sessions and labs so that developers can learn about new...
Apple may be planning to add support for "custom routes" in Apple Maps in iOS 18, according to code reviewed by MacRumors. Apple Maps does not currently offer a way to input self-selected routes, with Maps users limited to Apple's pre-selected options, but that may change in iOS 18. Apple has pushed an iOS 18 file to its maps backend labeled "CustomRouteCreation." While not much is revealed...
Apple on late Tuesday released revised versions of iOS 17.4.1 and iPadOS 17.4.1 with an updated build number of 21E237, according to MacRumors contributor Aaron Perris. The updates previously had a build number of 21E236. The revised updates are available for all iPhone and iPad models that are compatible with iOS 17 and iPadOS 17, but they can only be installed via the Finder app on macOS...
Apple will introduce new iPad Pro and iPad Air models in early May, according to Bloomberg's Mark Gurman. Gurman previously suggested the new iPads would come out in March, and then April, but the timeline has been pushed back once again. Subscribe to the MacRumors YouTube channel for more videos. Apple is working on updates to both the iPad Pro and iPad Air models. The iPad Pro models will...
With the App Store and app ecosystem undergoing major changes in the European Union, The Wall Street Journal today shared a profile on App Store chief Phil Schiller, who is responsible for the App Store. Though Schiller transitioned from marketing chief to "Apple Fellow" in 2020 to take a step back from Apple and spend more time on personal projects and friends, he is reportedly working...
Top Rated Comments
Many are not so lucky