Adobe Illustrator and InDesign Not Working Properly with macOS High Sierra
Sep 29, 2017 11:49 am PDT by Juli Clover
Adobe this week recommended customers using its Illustrator and InDesign software hold off from updating to the new macOS High Sierra operating system. Illustrator and InDesign have not been updated for High Sierra and there are some incompatibility issues that prevent the apps from working properly.

With Illustrator, users are seeing errors after upgrading to the new Apple File System. Illustrator pops up errors during installation, and, for already-installed software, there are problems with launching the app, opening a file, and creating a document. A separate problem leads to color management issues, while a third affects the rendering of Brushes, Live Corner widgets, and more.


While there are workarounds for the GPU issues in Illustrator, there is no fix for the problem with APFS. Adobe says its engineers are working on a complete solution for a future Illustrator CC update.

As for InDesign, the cursor appears as a pixelated box, also a problem with no current solution. Adobe engineers are working on a fix to correct the problem as soon as possible.

Adobe recommends customers test their software on a non-production partition to make sure the update is compatible with current hardware and drivers before committing to a macOS High Sierra install. The company also says customers may wish to remain on an older version of macOS until the issues are addressed in updates.

Following the release of a new Mac update, there are often problems with software for a few weeks as developers work to add in support for new features and address incompatibilities.

For other apps that have issues, take a look at our forums, where MacRumors readers have compiled a comprehensive list of apps that have bugs or are incompatible with the macOS High Sierra update.

Other major apps that don’t work properly right now include Autodesk AutoCAD 2017, Civilization V, DiskWarrior 5.0, Ulysses 3, 2Do, and Transmit Version 5, among others.

Also of note, Microsoft Office for Mac 2011 is no longer being updated and is not compatible with macOS High Sierra. Microsoft does not plan to add support for the High Sierra update.

Related Roundup: macOS High Sierra
Tag: Adobe

Top Rated Comments

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13 months ago
Once again Adobe has no excuse. They had access to the High Sierra betas just like any other developer, for months. They could've had all their apps ready to go the day 10.13 was released. But no. Because Adobe.
Rating: 55 Votes
13 months ago
Developer's have 3 months to test and get the software ready and its never enough that when its ready for prime time they have issues what do they do for 3 months when its in beta?!?
Rating: 50 Votes
13 months ago

Adobe this week recommended customers using its Illustrator ('https://helpx.adobe.com/illustrator/kb/illustrator-and-mac-os-high-sierra.html') and InDesign ('https://helpx.adobe.com/indesign/kb/indesign-and-mac-os-high-sierra.html') software hold off from updating to the new macOS High Sierra operating system. Illustrator and InDesign have not been updated for High Sierra and there are some incompatibility issues that prevent the apps from working properly.


I, on the other hand, recommend users update to High Sierra and find some non-Adobe graphics software to use. Permanently. But that's just me.
Rating: 36 Votes
13 months ago

Developer's have 3 months to test and get the software ready and its never enough that when its ready for prime time they have issues what do they do for 3 months when its in beta?!?


100% agree this is all Adobe's issue. Not really that surprising since most of their software is buggy as hell and they never take time for quality control.
Rating: 33 Votes
13 months ago
If only Apple somehow had a program where people were able to try, test, and verify software before general release, poor Adobe and the starving children there wouldn't be in this position. And if Apple did have such a program... well, heck, that would mean Adobe's just plain incompetent if they didn't take advantage of such an opportunity.
Rating: 22 Votes
13 months ago
I agree with the previous posters. Adobe has been saying this was Apple's problem, but developers know far in advance when a release is coming, so I believe Adobe dropped the ball on this.

And we were told the subscription business model was to speed up the release of patches, fixes, etc. Still waiting.
Rating: 19 Votes
13 months ago

We should really stop supporting Adobe’s software. They really don’t care about their customers. The whole design industry needs to move in a different direction.

Or, you know, as professionals, perhaps we don't rush ahead and update to the latest operating system version on day one, and then there's no problem? What's so essential in High Sierra that it requires any of us to be guinea pigs for Adobe or Apple? There are plenty of rubes willing to play that game. Let them suffer the consequences.

Honestly, I really question how many of you use your Macs primarily to make money. Because if you did, you wouldn't go anywhere near an OS update until you were certain there were no potential compatibility problems, whether within the OS itself, or within essential third party tools.

Assume all software, always, is buggy. Plan accordingly. Creation a validation process for your essential tools and regression test your most common and necessary combinations before committing to changing your workflow. There's zero excuse for behaving like a consumer when your ability to generate revenue is on the line.
Rating: 16 Votes
13 months ago

Developer's have 3 months to test and get the software ready and its never enough that when its ready for prime time they have issues what do they do for 3 months when its in beta?!?

And the APFS writing has been on the wall for over two years.
Rating: 16 Votes
13 months ago

I, on the other hand, recommend users update to High Sierra and find some non-Adobe graphics software to use. Permanently. But that's just me.

Not working in the design or advertising industry?
Rating: 14 Votes
13 months ago
Isn’t this why we pay the heavy price for their subscription? So we will always have the latest and greatest.

Apple have been talking about APFS for a long time! Long before this WWDC.

And Adobe currently has NO solution? **** them. I’m so happy I’m done with academia so I don’t need illustrator anymore. And my private need for photoshop has been replaced with pixelmator, macphun luminar etc.
Rating: 13 Votes

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