T-Mobile CEO John Legere says T-Mobile customers who own an iPhone 6, iPhone 6 Plus, or iPhone SE should not install Apple's iOS 10 update, released on Tuesday
. According to Legere, iOS 10 is causing those three iPhone models to lose connection to the T-Mobile network.
Legere's comments come following customer complaints
that started circulating following T-Mobile's latest carrier update, 25.1. It was initially believed the problem was the carrier update on T-Mobile's end, but Legere says that's not the case.
Apple is working to resolve the problem, but in the meantime, customers should avoid the update. T-Mobile has offered a fix
for those who have already updated to iOS 10 and are experiencing connectivity issues -- restart. According to the company, the only way to resume connectivity is to restart the iPhone each time that it loses connection.
Apple is expected to have a fix ready in the next 24 to 48 hours.
According to T-Mobile, Apple has fixed the issue
for customers who were experiencing disconnects.
A T-Mobile Support document instructs users to go to Settings --> General --> About to install a new carrier update, 25.2.