Apple retail

'Apple retail' Articles

Sonos Speakers Now Available on Apple Online Store Around the World

Following their addition to in the United States last month, Sonos speakers can now be purchased from Apple's website in several other countries. Sonos Wi-Fi-connected PLAY:1 and PLAY:5 speakers are now available on Apple's online store in Australia, Belgium, Canada, France, Germany, Italy, the Netherlands, Spain, Sweden, Switzerland, and the United Kingdom. Prices are set at $249 and $649 in Canada, $299 and $749 in Australia, £169 and £429 in the United Kingdom, and €229 and €579 in many other European countries. Prices may vary based on VAT and other regional taxes. Apple is currently offering a free 3-month Apple Music gift card with the purchase of either speaker. The promotion is valid in the United States and all of the other aforementioned countries and runs until December 31. Sonos speakers are also available at 468 physical Apple retail stores in the United States, Australia, Belgium, Canada, France, Germany, Italy, the Netherlands, Spain, Sweden, Switzerland, and the United Kingdom. In-store purchases likewise qualify for the free 3-month Apple Music gift

Thieves Rob Apple Store in Massachusetts and Get Away With $13,000 Worth of iPhones

A group of seven individuals robbed an Apple retail store in Natick, Massachusetts on Tuesday, managing to get away with a total of 19 iPhones worth more than $13,000 (via AppleInsider). The "organized pack of thieves" is believed to be comprised of young teenagers and potentially connected to a similar crime in the nearby town of Hingham. In a video posted on the Natick Police Department's Facebook page, the group of seven is seen walking into the mall where Apple is located, and eventually gathering around one of the iPhone display tables. In "less than a minute," the group had organized and grabbed 19 iPhones from the table and made a beeline out of the store and from the mall, without authorities being able to stop them. The Natick Apple location still carried security tethers on the iPhones -- a feature Apple is beginning to eliminate -- and the group "grabbed iPhones from the chargers and tore them away from the security cord that secured them." On Tuesday, the group of seven walked into the Apple Store at the same time. Less than a minute later, they all grabbed iPhones from the chargers and tore them away from the security cord that secured them. “We’ve been hearing about this,” said police spokesman Lt. Cara Rossi. “They’re traveling in packs. They brazenly walk in together and steal.” None of the suspects have yet to be identified following the robbery. Recently, a collection of Apple retail locations in New York City were targeted by criminals who dressed up as Apple employees to gain access to the store's devices. One individual managed to steal

Apple Set to Battle Class Action Lawsuit Over Labor Code Violations Starting Tomorrow

A class action lawsuit filed by four former Apple retail employees over alleged California Labor Code violations commences tomorrow in San Diego Superior Court. A civil jury trial is scheduled to begin Tuesday at 9:00 a.m. local time in a courtroom presided over by the Honorable Eddie C. Sturgeon, nearly two years after Apple's appeal and motion for dismissal was denied in the case. The lawsuit, titled Felczer vs. Apple Inc., falls under the court's Department 67. The lawsuit, originally filed in 2011 and elevated to class action status in 2014, accuses Apple of failing to provide timely meal and rest breaks, failing to pay all wages due upon ending employment within the required time, and failing to provide accurate wage statements, according to court documents filed electronically. The proposed class would involve all current, former, or prospective employees in California who have worked for Apple between December 16, 2007 and the time of trial, which totaled approximately 18,000 employees as of 2014. Any settlement awarded would be divided evenly between class members. California Labor Code dictates that employees must be provided with at least a 30-minute meal break when the work period is more than five hours, and at least a 10-minute rest break for every four hours worked. The defendants claim Apple failed to always provide these breaks for at least four years prior to the lawsuit. Meanwhile, the complaint notes Apple took several weeks to send out a final paycheck to multiple employees. As a result of these unlawful business practices, the lawsuit

Apple Stores Removing Lead Creative Role After Introducing New 'Creative Pro' Position

Apple has informed retail employees it will be removing the Lead Creative role at its stores, according to multiple sources. The changes should take effect by mid November at all stores except select flagship locations. Apple will be relegating current Lead Creatives to the role of Creative as part of the transition. A source said pay will remain the same for existing leads, but their current leadership responsibilities will be slowly removed. The move comes less than three months after Apple introduced a new "Creative Pro" position above Creative. Retail employees holding this position are considered the most knowledgable about Apple products and services, providing customers with advice and expertise about products such as the iPhone. Creative Pros are situated on the sales floor, internally described as the Product

Macy's Becomes First U.S. Department Store With Dedicated Apple Section

Macy's today opened a new hub dedicated to Apple products at its flagship Herald Square store in Manhattan, becoming the first U.S. department store with a shopping area devoted to the brand, reports The Associated Press. The store-within-a-store concept, similar to those found in Best Buy and Walmart stores, has four light wood tables featuring a wide range of Apple products, including the Apple Watch, iPhones, iPads, iMacs, and MacBooks."This is one of the most sought-after products," Terry Lundgren, the outgoing CEO of Macy's, told The Associated Press. "We really cater to women better than most retail stores do. I do think that we are going to end up creating a business that is more female-friendly.Macy's new Apple partnership, in the works for years, comes as the department store chain aims to reverse six straight quarters of declines for a key sales measure. Macy's is collaborating with other brands to create a so-called mini-mall. The dedicated Apple section, located near the main 34th Street entrance, will be densely staffed to accommodate the 35,000 to 40,000 customers, and up to 75,000 during the holidays, that visit Macy's Herald Square location each

iPhone 7 Plus in Jet Black Now Widely Available at U.S. Apple Stores

Since launching nearly one month ago, the iPhone 7 Plus in Jet Black has been challenging to find at Apple Stores in the United States -- until today, that is. A spot check of iStockNow reveals the popular model is now at least temporarily available at a number of Apple's retail locations nationwide. Jet Black iPhone 7 Plus stock as of October 14 at 11:45 a.m. Pacific Time Jet Black iPhone 7 Plus models are currently in stock at a number of Apple Stores in several states, including major cities such as Chicago, Houston, Los Angeles, Miami, New York, Philadelphia, Phoenix, San Diego, and San Francisco, at the time of publication. Availability varies based on carrier, color, and storage capacity. iStockNow uses Google Maps to visualize the real-time status of iPhone 7 and iPhone 7 Plus availability at Apple Stores in the United States and other countries, likely based on Apple's reservation system backend. Nevertheless, placing an online reservation or calling your local store ahead of time is highly recommended. Apple Stores with Jet Black iPhone 7 Plus availability will display a green marker upon setting search filters for that model. Clicking on an individual marker opens a window with an expanded model-by-model breakdown of availability, and the time that stock was last updated at that location. Jet Black iPhones have faced a global shortage as the new high-gloss finish has proven challenging to manufacture. The models suffer from a low casing production yield rate of 60-70%, meaning that 30-40% of units do not pass Apple's quality standards and must be

Apple Stores Removing Security Tethers From iPhone Display Models

Apple revamped its retail stores last year by removing iPad smart signage and demoting iPod display models to side shelves, and now the company has another move up its sleeves in a push towards simplicity. iPhone display models docked with only Lightning charging cables in Toronto Over the past few months, Apple has removed security tethers from iPhone display models at some of its retail stores, including its Yorkdale location in Toronto, Canada and redesigned Regent Street store in London, England. MacRumors has learned of at least two other stores in the United Kingdom where the security tethers, which activate audible alarms when disconnected, have been removed, and it appears likely the change will be phased in at other locations. The courageous move effectively allows customers to walk into an Apple retail store, pick up an iPhone display model, and walk out with the device without paying, but Apple evidently feels the untethered experience is worth the risk. iPhone display models with security tethers (Image: As CNET explains, Apple wants customers to be able to hold an iPhone properly, try out cases, and even pocket the device:Apple says this is to allow people to hold them properly, try cases on them and even see how they feel in your pocket. It's a bold move, especially given the lack of visible security in the building. We couldn't spot a single CCTV camera, although any phone taken out of the store will set off an alarm. If not returned, the phones will also be rendered unusable.The customers who do attempt to steal iPhone display

Apple Employees at Carindale Store in Australia Fired in Photo Scandal [Updated]

Several employees at the Carindale Apple Store in Brisbane, Australia were today fired for stealing personal photos from customers and taking pictures of customers and female staff as part of a lewd rating game, according to Australian news site The Courier Mail. The behavior was discovered by at the Carindale Apple Store after an employee caught a technician looking through a customer's iPhone in the repair room. In the biggest scandal to hit the technology giant in Australia, The Courier-Mail can reveal that more than 100 close-up and explicit photos were taken of female staff and customers without their knowledge and photographs were also lifted from some Apple customers' phones. The victims' pictures were then shared with employees at other Queensland stores to receive a ranking out of 10.Apple has reportedly brought in an HR executive from "overseas" to "manage the fallout," but has not yet let employees and customers know who was involved in the breach. Apple confirmed in a statement that the Carindale store is under investigation."Apple believes in treating everyone equally and with respect, and we do not ­tolerate behaviour that goes against our values," the statement read. "We are investigating a ­violation of Apple's business conduct policy at our store in Carindale, where several employees have already been terminated as a result of our findings."According to The Courier Mail, four male employees have been let go from the Carindale store as Apple continues to investigate the incident. Update: On Thursday Apple released a statement, which reads:

Sonos Speakers Launch at Apple Stores Today With Free Apple Music Gift Card Offer

Following their addition to Apple's online store in the United States in late September, Sonos speakers are now available at 468 physical Apple retail stores in both the U.S. and around the world. Sonos speakers have yet to appear on Apple's website in other countries, but they should be added in the coming weeks. Sonos' wireless Wi-Fi-connected PLAY:1 and PLAY:5 speakers can be purchased from Apple for $199 and $499 respectively. Pricing in other countries includes $249 and $649 in Canada, $299 and $749 in Australia, £169 and £429 in the United Kingdom, and €229 and €579 in many other European countries. In line with today's in-store launch, Apple has expanded its free 3-month Apple Music gift card offer with the purchase of a Sonos speaker to several countries, including Australia, Belgium, France, Germany, Italy, the Netherlands, Spain, Sweden, Switzerland, the United Arab Emirates, and the United Kingdom. The free 3-month Apple Music gift card offer is valid between today and December

PhotoFast 4K Video Capture and Storage Kit Now Available at Apple Stores

Gigastone recently announced its MFi-certified PhotoFast 4K Video Capture and Storage Kit is now available exclusively through Apple's online storefront and at select Apple retail locations in the United States. The kit includes a Lightning to microSD card reader, 64GB microSD card with U3 speeds, SD card adapter, and keychain leash, ideal for capturing 4K video and high-resolution images from an action camera or drone and saving or viewing the content immediately after on an iPhone or iPad. The kit requires using an app, namely the PhotoFast LIFE app, available for free on the App Store [Direct Link], as is always the case with external storage accessories. If needed, the MicroSD-to-SD adapter connects the reader to SD card slots on most MacBook Pro models for transferring 4K videos and photos to the desktop. Gigastone's PhotoFast 4K Video Capture and Storage Kit is $79.95 on Apple's website.

Angela Ahrendts is Now Simply Senior Vice President of Retail as Apple Drops 'Online Stores' From Her Title

Apple updated its leadership page this weekend to reflect a minor change to Angela Ahrendts' title, which has been simplified to "Senior Vice President, Retail" as "Online Stores" has been dropped. Ahrendts remains responsible for "strategy, real estate and development, and operations" of both Apple's physical stores and online storefront, according to her slightly updated bio.Angela Ahrendts is Apple’s Senior Vice President of Retail, reporting to CEO Tim Cook. Angela is responsible for strategy, real estate & development, and operations of Apple’s physical stores, Apple’s online store and contact centers. Since joining Apple in 2014, Angela has integrated Apple’s physical and digital retail businesses to create a seamless customer experience for over a billion visitors per year with the goal of educating, inspiring, entertaining and enriching communities. Apple employees set the standard for customer service in stores and online, delivering support from highly trained Geniuses and expert advice from Creative Pros to help customers get the most out of their Apple products.The title change is likely in line with Apple's simplified retail branding, including dropping the "Store" moniker when referring to its retail locations by name. Apple has also been attempting to converge its physical and online retail experiences over the past few years, and Ahrendts' new title reflects those

Sonos Speakers Coming to Apple Online Store Today, Retail Stores on October 5

Sonos today announced an expanded partnership with Apple, which will see its popular PLAY:1 and PLAY:5 speakers available for purchase from Apple's online store and Apple retail locations around the world. Sonos is a popular brand known for offering Wi-Fi connected speakers that are excellent for multi-room home speaker systems. The PLAY:1 ($199) and the PLAY:5 ($499) are expensive speakers, but the simple setup, ease of use, and sound quality can't be beat. "Our expanded collaboration with Apple is a great example of our ongoing work with our full ecosystem of partners to make it easier than ever to listen to music out loud at home," said Patrick Spence, president of Sonos. "Apple Music on Sonos is a powerful experience, one we're proud to bring directly to Apple fans at Apple Stores worldwide."Many Apple stores that sell Sonos systems will be offering hands-on in-store Sonos and Apple Music demos featuring the Sonos app on an iPad Pro. As an incentive for new purchasers, those who buy a Sonos system from Apple between today and December 31 will get a free three-month Apple Music gift card. The PLAY:1 and PLAY:5 will be available for purchase from Apple's online store later today, expanding to 468 retail stores around the world starting on October 5. Online availability in other countries is expected in the coming

New Beddit 3 Sleep Tracker Available at Select Apple Stores Next Week

Beddit has announced that its new Beddit 3 sleep tracker will be available at select Apple retail stores, alongside Amazon and, on October 4 for $149. The Beddit 3 Sleep Tracker continuously measures sleep, heart rate, breathing, and snoring in detail when a person lies down in bed, providing personal insights to help users develop improved habits for better sleep. The thin, flexible, and soft sensor is designed to be placed under the sheet on top of the mattress, with no charging needed. Beddit says the sensor works with all beds, even with two people sleeping side by side. Beddit 3 also taps into a network of healthcare professionals through integration with eClinicalWorks and Healow.Utilizing the industry’s most comprehensive and accurate set of data and features, the Beddit 3 Sleep Tracker enables access to a vast network of professionals. It is the first dedicated sleep tracker integrated with eClinicalWorks and Healow, the largest Electronic Healthcare Record (EHR) service in the United States with more than 115,000 physicians across all 50 states.Beddit's Sleep Tracker app is available on the App Store for iOS 10 and watchOS 3, while data can also be shared with Apple's Health

Apple Restricts iPhone 7 Reservations to Upgrade Program Members

Apple recently updated the confirmation email it sends to customers who reserve an iPhone 7 or iPhone 7 Plus to clarify that in-store reservations are now limited to iPhone Upgrade Program members in the United States. Apple allows upgraders to reserve an iPhone through its iPhone Upgrade Program reservation system for pick up in store, but many customers were able to bypass the program and pay in full or with carrier financing instead upon arriving at their local Apple retail store. Old wording:Can I change to a different form of payment for the iPhone Upgrade Program? Yes. You can also upgrade your iPhone to carrier financing or purchase it at full price. Ask a Specialist for more information.New wording:Can I change from the iPhone Upgrade Program to a different form of payment? Yes. You must be currently enrolled in the iPhone Upgrade Program, so that you can upgrade your iPhone to carrier financing, or purchase at full price. Ask a Specialist for more information.MacRumors reader DSTOFEL was one of many customers previously able to reserve an iPhone 7 or iPhone 7 Plus online and pay for it outright at an Apple Store without enrolling in the iPhone Upgrade Program:I did this last Sunday and it went off without a hitch! I used the iPhone Upgrade Program reservation link to reserve my iPhone 7 at my local Apple Store. I was not a member of the iPhone Upgrade Program at the time and had no plan to join it. I showed up at the store, they had my phone and I just told them I wanted to purchase at full price. Not a problem!But since the change in wording, it appears

Apple Watch Hermès Series 2 Models Officially Launch Today

Apple Watch Hermès Series 2 models, released on a pre-order basis last week, are now officially available for purchase both online and in stores. Apple offers seven different Hermès models designed with handcrafted leather, including three with Single Tour bands, two with Double Tour bands, one with a Single Tour Deployment Buckle, and one with a Double Buckle Cuff. Prices range between $1,149 and $1,499 in the United States. The new models serve as a refresh to last year's original Apple Watch Hermès lineup, released in October 2015. The new Series 2 models have the same custom Hermès watch face, but beyond that and the bands, the Hermès models are identical to regular Apple Watch models. Apple Watch Hermès Series 2 models can be purchased through Apple's website in many countries, while in-store availability is limited to select Apple Store and Hermès locations in Boston, Chicago, Dallas, Honolulu, Houston, Las Vegas, Los Angeles, Miami, New York, Portland, San Francisco, Seattle, Toronto, and Washington

iPhone 7 Plus Seeing its Widest Availability Yet Across United States

Just one week after Apple said there would be no iPhone 7 Plus stock on launch day for walk-in customers, in-store availability of the dual-camera smartphone has reached its widest level yet across the United States. iPhone Upgrade Program members can use Apple's online reservation system to secure their model for in-store pickup, or visit an Apple location as a walk-in customer. iPhone 7 Plus stock at Apple Stores in the U.S. on Thursday iStockNow, a website that uses Google Maps to visualize the real-time status of iPhone availability at Apple Stores, currently shows iPhone 7 Plus models in select colors and storage capacities available in dozens of states, such as California, Connecticut, Florida, Illinois, Massachusetts, New York, the Carolinas, and Texas. Jet Black models, however, remain out of stock at stores across the country. iPhone 7 Plus stock at Apple Stores in the U.S. on Tuesday iPhone 7 Plus models in select storage capacities and colors, sans Jet Black, are also available in Canada at Eaton Centre in Toronto, Markville Shopping Centre in Markham, Upper Canada Mall in Newmarket, Masonville Place in London, Rideau Centre and Bayshore Shopping Centre in Ottawa, and Place Sainte-Foy in Québec City. Availability in western provinces should be updated around 8:00 a.m. local time. Reserve and Pick Up in Canada is not tied to the iPhone Upgrade Program, and simply allows customers to reserve and pay for an iPhone at a local Apple Store, with a 30-minute check-in window. Activation is available for carriers like Bell, Rogers, and Telus, or customers can

How to Easily Check iPhone 7 and 7 Plus Availability at Apple Stores Worldwide

While the iPhone 7 and iPhone 7 Plus launched last week, the usual trend of demand outstripping supply has resulted in limited availability of the smartphones around the world. Fortunately, prospective buyers can easily check stock at their local Apple Stores using the website iStockNow. iStockNow uses Google Maps to visualize the real-time status of iPhone 7 and iPhone 7 Plus availability at Apple Stores in the U.S., Australia, Belgium, Canada, France, Germany, Hong Kong, Italy, Japan, the Netherlands, Spain, Sweden, Switzerland, and the U.K., likely based on Apple's reservation system backend. The website allows users to filter their search by iPhone 7 or iPhone 7 Plus, storage capacity, color, location, and U.S. carrier. There is also a "no CDMA" filter that narrows the search to iPhone models built for GSM networks, but note that CDMA models support both CDMA and GSM networks. Apple Store locations with availability based on the search criteria display a green marker, while stores that are out of stock display a red marker. Clicking on an individual marker opens a window with an expanded model-by-model breakdown of availability, and the time that stock was last updated at that location. iPhone 7 Plus availability appears to be slowly improving in parts of the U.S., particularly in the New York and Los Angeles areas. In Manhattan, for example, select iPhone 7 Plus models are currently available at Apple's Fifth Avenue, Grand Central, Upper East Side, Upper West Side, and World Trade Center locations. Shoppers can still use Apple's front-end reservation

iPhone 7 Plus Availability Improving Through Apple's Upgrade Program

A spot check of Apple's reservation system for iPhone Upgrade Program members reveals iPhone 7 Plus availability is slowly improving in the United States. iPhone 7 Plus models in select storage capacities and colors, sans Jet Black models, are available for reservation at select Apple retail stores in California, Florida, New York, and some other states as of the time this article was published. iPhone 7 models continue to be more widely available. Apple Century City in Los Angeles, for example, currently has 128GB iPhone 7 Plus models for AT&T and Verizon in Rose Gold available for reservation at 4:00 p.m. local time. Similarly, Apple Williamsburg in Brooklyn has 128GB iPhone 7 Plus models for AT&T and Verizon in Black, Gold, Rose Gold, and Silver. iPhone 7 Plus reservations are available at six other Apple stores in New York City, including its Grand Central, SoHo, Upper East Side, Upper West Side, West 14th Street, and World Trade Center locations. Each location has iPhone 7 Plus models for all four major U.S. carriers, aside from T-Mobile models at Apple SoHo. iPhone 7 Plus reservations in Florida are available at Aventura Mall in Aventura, St. Johns Town Center in Jacksonville, and International Plaza in Tampa Bay. Elsewhere, customers can reserve the 5.5-inch model at Highland Village in Houston, South Coast Plaza in Costa Mesa, Pasadena, Irvine Spectrum Center in Irvine, West County Center in St. Louis, Woodland in Grand Rapids, Fayette Mall in Lexington, Jordan Creek in West Des Moines, and some other stores. iPhone 7 Plus stock both in stores

Launch Day Reaction Mixed as iPhone 7 Shipping Estimates Improve but Some Reservations Turned Away

iPhone 7 and iPhone 7 Plus launch fever has officially reached the U.S. and Canada, with the first pre-order deliveries and in-store availability beginning around 8:00 a.m. from coast to coast. Despite limited to no iPhone 7 Plus or iPhone 7 in Jet Black stock, long queues have still formed at many Apple retail stores in both countries. Apple Eaton Centre in Toronto, for example, still had hundreds of people waiting in line, with separate queues for those with reservations and walk-in customers. Local news reporters said the iPhone 7 Plus was initially available, despite Apple's statement otherwise, but stock had depleted before 9:00 a.m. local time. Customers relentless in their search for an iPhone 7 Plus have attempted to visit resellers like AT&T, Best Buy, and Target only to be disappointed, as supply of the 5.5-inch model is virtually nonexistent in any stores on launch day. Apple preemptively warned that demand would outstrip supply as usual, and it has not specified when iPhone 7 Plus and Jet Black availability will improve. Meanwhile, investment firm Piper Jaffray counted around 400 people in line at Apple's flagship Fifth Avenue store in New York, down from around 650 for the iPhone 6s/6s Plus and some 1,880 for the iPhone 6/6 Plus. It cited three reasons it believes contributed to the shorter line this year: an increasing trend towards online pre-orders, the lack of iPhone 7 Plus stock, and fewer overseas resellers. Elsewhere, the investment firm counted 45 people waiting at Mall of America, down from 60 people a year ago, and another 34 waiting

Apple Not Accepting Returns or Exchanges in Hong Kong

Apple updated its purchase policy for Hong Kong today to reflect that all Apple and Beats products purchased at its retail stores in the region cannot be returned or exchanged. The exact reason for Apple suddenly disallowing returns and exchanges at its five Hong Kong retail locations, and whether it is a temporary move, remains unclear at this time. Apple previously allowed customers in Hong Kong to return or exchange undamaged products with the original receipt and packaging within 14 days of the date of purchase. The change was made on the same day iPhone 7 and iPhone 7 Plus launched in Hong Kong, where the smartphones have been reselling on the black market for up to 15,000 Hong Kong dollars, or up to $1,933 in U.S. dollars. CNBC and South China Morning Post both ran articles about these lucrative scalping efforts, which have become commonplace with every iPhone launch, earlier today. Hong Kong is a hotbed for black market electronics due to the lack of import taxes and duties added to foreign goods purchased, as is the case in neighboring mainland China. Scalpers often attempt to illegally smuggle new iPhones across the border to mainland China to make significant profits, including one smuggler caught with 94 iPhones strapped to his body in 2015. A tipster informed MacRumors that the return policy change also applies in Macau, another special administrative region of