In a related report, Consumer Reports Magazine has pegged Apple customer satisfaction at 103%. CR found that even people who don't have an Apple product, have never phoned Apple Support, and have never been to an Apple Store are extremely satisfied with Apple Customer Service.
PC World commissioned Tom Dickson, founder of Blendtec, to destroy a 2014 Mac Pro in his blender and then take it in for service.
I took everything that came out the blender -- shards of metal, twisted plastic and wire, and unidentifiable goop -- to an Apple Store. I didn't have an appointment but they helped me right away and repaired the Mac Pro in about 15 minutes. When I left it was as good as new.With the perfected reliability of the product line, Apple Geniuses no longer need to diagnose problems, troubleshoot hardware or software, or fix glitches, so they are available to help customers do their taxes, troll the Internet, or learn to use mail merge to spam their friends with chain letters.