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Tim Cook Says Apple Watch Set New Sales Record in First Holiday Shopping Week

Earlier today data from market research firm IDC said that Apple Watch's share of the wearables market fell to 5% as fitness trackers "reigned supreme." In an email responding to a Reuters inquiry about the report, Apple CEO Tim Cook said Apple Watch's sell-through rate hit a new high recently.

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"Sales growth is off the charts. In fact, during the first week of holiday shopping, our sell-through of Apple Watch was greater than any week in the product’s history. And as we expected, we’re on track for the best quarter ever for Apple Watch," he said.
Cook added that Apple's data shows that the Watch "looks to be one of the most popular holiday gifts this year." The IDC report estimated that Apple shipped 1.1 million Apple Watch units in the third quarter, down from 3.9 million shipments last year during the same quarter.

IDC attributed the decline to an "aging lineup" and an "unintuitive user interface." Apple addressed those concerns with the Apple Watch Series 2, but the model's launch date in mid-September hampered its impact in the third quarter.

While Cook told Reuters that Apple's sell-through rate was high, he has not yet responded to Reuters' request for specific sales figures. Apple doesn't disclose Apple Watch sales figures, instead grouping it into its "other products" category, which also includes iPod and Apple TV, in earnings results.

Related Roundups: Apple Watch Series 2, watchOS 3
Tag: Tim Cook
Buyer's Guide: Apple Watch (Neutral)

Apple Shares New 'Romeo and Juliet' Ad Highlighting the iPhone 7's Camera

Apple today shared a new iPhone 7 ad on its YouTube channel, which is designed to highlight the video recording features of Apple's latest device.

In the ad, entitled "Romeo and Juliet," two children are shown acting out Shakespeare's Romeo and Juliet in a realistic setting, with the camera panning out to show that it's actually a father recording a school play with the iPhone 7. A caption underneath the video reads "Your movies look like movies on iPhone 7."


The iPhone 7 and the iPhone 7 Plus both feature optical 12-megapixel high-speed sensors, new image signal processors, optical image stabilization, and wide color gamut, all features that have led to improved performance over previous-generation devices.

Today's iPhone 7 ad is the latest in a series of ads that have showcased iPhone 7 and 7 Plus features like waterproofing, improved battery life, the camera, and the iOS 10 operating system.

Apple Seeds Fifth macOS Sierra 10.12.2 Beta to Developers and Public Beta Testers

Apple today seeded the fifth beta of the upcoming macOS Sierra 10.12.2 update to developers and public beta testers, one week after releasing the fourth 10.12.2 beta and more than a month after the public release of macOS 10.12.1.

The fifth beta of macOS Sierra 10.12.2 is available for download through the Apple Developer Center or through the software update mechanism in the Mac App Store.

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macOS Sierra 10.12.2 includes new emoji, introducing Unicode 9 characters like clown face, selfie, face palm, fox face, owl, shark, butterfly, avocado, bacon, and more, plus many profession emoji are available in both male and female genders.

Apple has also updated the artwork on many existing emoji, adding detail and design elements to make them look less cartoonish and more realistic. New wallpapers are also included in macOS Sierra 10.12.2, introducing the color explosion options that have been used in iPhone marketing materials.

There are few other outward-facing changes aside from the addition of new emoji and wallpapers, but the 10.12.2 update also likely includes many bug fixes and performance enhancements to address issues that have surfaced since the release of macOS Sierra 10.12.1.

Available since September, macOS Sierra is the latest Mac operating system. It includes Siri support, Apple Pay for the web, Universal Clipboard, Apple Watch auto unlocking, improved iCloud Drive integration, Picture-in-Picture multitasking, and dozens of smaller features that can be found in our macOS Sierra roundup.

Related Roundup: macOS Sierra

Apple Seeds Sixth Beta of iOS 10.2 to Developers and Public Beta Testers

Apple today seeded the sixth beta of an upcoming iOS 10.2 update to developers and public beta testers, a few days after seeding the fifth beta of iOS 10.2 and more than a month after releasing iOS 10.1, the first major update to iOS 10.

Registered developers can download the sixth beta of iOS 10.2 from the Apple Developer Center or over-the-air with the proper configuration profile installed.

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iOS 10.2 introduces new emoji, such as clown face, drooling face, selfie, face palm, fox face, owl, shark, butterfly, avocado, pancakes, croissant, and more.

There are more than a hundred new emoji, including several profession emoji available in both male and female genders, such as firefighter, mechanic, lawyer, doctor, scientist, and more. Apple has also redesigned many existing emoji, adding more detail to make them look much more realistic.

Along with new emoji, iOS 10.2 includes new wallpaper, new Music sorting options and buttons for Repeat and Shuffle, new "Celebrate" and "Send with Love" Screen Effects, an option for preserving camera settings, Single-Sign On support for watching live TV via apps, and the official "TV" app that was first introduced at Apple's October 27 event.

The TV app serves as an Apple-designed TV guide that aims to simplify the television watching experience and allow users to discover new TV shows and movies to watch.

The TV app is available on both iOS devices and the Apple TV (tvOS 10.1), and in iOS 10.2, the "Videos" app has been replaced entirely with the new "TV" app, which will now serve as the iOS TV and movie hub.

Apple has called iOS 10 its "biggest release ever" for iOS users, with a revamped lock screen, a Siri SDK for developers, an overhauled Messages app, a dedicated "Home" app for HomeKit users, new facial and object recognition capabilities in Photos, and redesigned Maps and Apple Music apps.

Related Roundup: iOS 10

Apple Watch Drops to Just 5% Share of Wearables Market as Basic Fitness Trackers 'Reign Supreme'

While the Apple Watch remains the world's best selling smartwatch, the latest data from market research firm IDC reveals basic wearables "reign supreme" as consumers gravitate towards simple, dedicated fitness devices—which also typically cost less than the Apple Watch and other smartwatches.

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Shipments in millions (Source: IDC)

Basic wearables accounted for 85% of the market and experienced double-digit growth in the third quarter, according to IDC. Fitbit remained the leader with 23% market share, up from 21.4% a year ago, on the strength of its new Charge 2 fitness tracker. Fitbit shipped an estimated 5.3 million wearables in the quarter.

Xiaomi trailed in second as its $14.99 Mi Band is priced well below any competing wearables, allowing the Chinese company to capture 16.5% market share based on an estimated 3.8 million shipments in the quarter. Xiaomi's market share remained virtually unchanged from 16.4% a year ago.

Meanwhile, the Apple Watch captured just a 4.9% share of the broader wearables market in the quarter based on an estimated 1.1 million shipments, according to IDC. Comparatively, in the year-ago quarter, Apple had an estimated 3.9 million Apple Watch shipments for a much higher 17.5% market share.
"It's still early days, but we're already seeing a notable shift in the market," said Jitesh Ubrani senior research analyst for IDC Mobile Device Trackers. "Where smartwatches were once expected to take the lead, basic wearables now reign supreme. Simplicity is a driving factor and this is well reflected in the top vendor list as four out of five offer a simple, dedicated fitness device. Meanwhile, from a design perspective, many devices are focusing on fashion first while allowing the technology to blend in with the background."
IDC attributed Apple's decline in the third quarter to an "aging lineup" and an "unintuitive user interface." Apple addressed those concerns with Apple Watch Series 2, but the second-generation models launched in mid-September and therefore did not have a full impact on the third quarter.

Apple does not officially disclose Apple Watch sales, instead grouping the device under its "Other Products" category in earnings results.

Related Roundups: Apple Watch Series 2, watchOS 3
Tags: wearables, IDC, Fitbit
Buyer's Guide: Apple Watch (Neutral)

App Store Gains New Section for Single Sign-on Apps From Supported TV Providers

Ahead of the official launch of Single Sign-on on tvOS 10.1 and iOS 10.2 later this month, Apple has added a new App Store section with apps that support the feature for beta testers. The apps are categorized by supported TV providers, including DirecTV, Dish, Sling TV, Hotwire, and GVTC.

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If you are a Dish Network satellite TV subscriber, for example, you can sign in once with your Dish username and password to start using any of the following apps, among others: Watch Cooking Channel, Watch DIY, Watch Travel Channel, Hallmark Channel Everywhere, and Watch Food Network.

When you open an app that supports Single Sign-on on iOS 10.2 beta, a pop-up alert asks if you "want to allow XYZ to use your sign in credentials," according to beta testers. If you decline, the app lets you sign in and authenticate with a provider-specific username and password as usual.

On a fourth-generation Apple TV running tvOS 10.1 beta, Single Sign-on can be accessed by opening the Settings app and navigating to Accounts > TV Provider. On an iPhone or iPad running iOS 10.2 beta, Single Sign-on can be accessed by opening the Settings app and tapping on the TV Provider section.

Single Sign-on will be available on tvOS 10.1 and iOS 10.2 in December upon completion of beta testing, enabling U.S. customers to sign in once with their cable TV credentials to access all live cable content available through their cable TV subscription, even when it is spread across multiple apps.

MacBook Pro Users Express Concerns About Limited Battery Life

A subset of users who purchased a new MacBook Pro with Touch Bar claim to be experiencing shorter than expected battery life.

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In particular, some users claim to be getting as little as 3 to 6 hours of battery life on a single charge, or between 30% and 60% of the up to 10 hours advertised.

MacRumors forum member SRTM said:
Currently I'm powering a 1080p external monitor and casually browsing with Chrome. At full charge, I'm getting an estimate of 3 hours battery life. With gaming it's even less.
MacRumors forum member Aioriya said:
I bought a maxed out 13-inch Touch Bar model and I've been using it for about a week. With light use, I've been consistently getting around 5-6.5 hours when mainly browsing. Apple claims 10 hours wireless web but my battery has never lasted this long.
Reddit user Azr-79 yesterday claimed his new base model 15-inch MacBook Pro with Touch Bar received only 3 hours and 45 minutes of battery life on a single charge, despite what he described as "normal usage" in the form of web browsing, watching YouTube videos, and software development.

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MacRumors forum member Scott claimed he experienced a 5 percentage point drop in battery life, from 10% to 5%, in just 12 minutes. Google Chrome, a known battery hog, was listed as the only app drawing significant power. The discussion topic he posted in and others are littered with similar claims of sizeable percentage drops in mere minutes.

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Other claims on Reddit include anywhere from 3 hours to 5 hours to 6 hours — sometimes more, and sometimes less.

Conversely, some users report battery life exactly in line with Apple's advertised figures. Reddit user Andrew J., for example, said he was working on non-intensive tasks on his new MacBook Pro for 90 straight minutes, and still had 92% battery life with an estimated 10 hours and 35 minutes of usage remaining.
I've been working non-stop for the past 1.5 hours, back and forth between emails, Safari, Calendar, Messages, organizing files, editing some PDFs in Adobe Acrobat DC, and building a financial model in Excel. I started at 100% and am now at 92% battery, with an estimated 10 hours 35 minutes remaining. If you're not getting this kind of battery life on your MBP you should definitely get it checked out.
Estimates unsurprisingly vary widely based on screen brightness, background processes, and other factors, so user reports are only anecdotal evidence and your mileage may vary. It is also important to note battery life could be initially reduced until Spotlight finishes indexing your new MacBook Pro.

Battery life complaints are nothing new following the launch of a new Apple product. However, some users speculate battery life could be impacted by the new MacBook Pro switching from more efficient integrated Intel graphics to the power-hungrier dedicated AMD Radeon Pro GPU for unnecessary tasks.

Once again, however, there are always claims to suggest otherwise. Reddit user Lebron Hubbard claims he received 5 hours and 48 minutes of battery life on his high-end built-to-order 15-inch MacBook Pro with Touch Bar when forcing only the dedicated AMD Radeon Pro 460 graphics to run using gfxCardStatus:
Even though the dGPU rarely kicks in for day to day stuff, the Radeon Pro 460 seems really efficient for small tasks. 5:48 is nothing to scoff at for dGPU only, and it runs very cool and quiet.
Apple's built-in Activity Monitor and third-party app coconutBattery are useful tools for tracking system processes and detailed battery information.

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Apple officially says the new MacBook Pro is rated for up to 10 hours of battery life. Specifically, its tech specs page says all new 13-inch and 15-inch models are capable of up to 10 hours of wireless web browsing, up to 10 hours of iTunes movie playback, and up to 30 days of standby time on a single charge.

TechCrunch placed battery life at 9 hours and 35 minutes for the 13-inch model. Mashable said 10 hours is a fair estimate overall. The Wall Street Journal got 9.5 hours on the 13-inch model. Engadget gauged between 9 and 10 hours of video playback on the 15-inch model. Nilay Patel got 5.5 hours on the 13" in real-world use.

Apple explains how it performs its battery tests on its website:
The wireless web test measures battery life by wirelessly browsing 25 popular websites with display brightness set to 12 clicks from bottom or 75%. The iTunes movie playback test measures battery life by playing back HD 1080p content with display brightness set to 12 clicks from bottom or 75%. The standby test measures battery life by allowing a system, connected to a wireless network and signed in to an iCloud account, to enter standby mode with Safari and Mail applications launched and all system settings left at default.
Apple's website also provides tips for maximizing battery life on the MacBook Pro, including updating to the latest version of macOS, optimizing Energy Saver settings in System Preferences, dimming the screen's brightness to the lowest comfortable level, and turning off Wi-Fi while not connected to a network.

Additional battery optimization advice provided by users includes performing a fresh install of macOS Sierra and resetting the SMC.

Related Roundup: MacBook Pro
Tag: battery life
Buyer's Guide: MacBook Pro (Buy Now)

Apple Confirms Interest in Autonomous Cars in Letter to Federal Regulators

Apple-car-silhouetteLast week, Apple wrote a letter to the U.S. National Highway Traffic Safety Administration telling it that "new entrants" to the auto industry should get the same rights as the established companies in the industry, reports VentureBeat. In the letter, Apple admits to its interest in "machine learning and automation" as it pertains to transportation.
Apple uses machine learning to make its products and services smarter, more intuitive, and more personal. The company is investing heavily in the study of machine learning and automation, and is excited about the potential of automated systems in many areas, including transportation.
Apple points out that established car manufacturers do not have to pursue exemptions to the Federal Motor Vehicle Safety Standards when attempting to test cars on public roads due to the Fixing America's Surface Transportation (FAST) Act. New entrants in the auto industry, like Google and others, are not granted the same right under the FAST Act.

The Cupertino company argues that the best way to maximize safety benefits for autonomous vehicles, ensure fair competition and encourage innovation is for the NHTSA to amend policy to state that seeking exemptions isn't necessary for internal development vehicles on public roads.

The other half of the letter, which is dated November 22, addresses the Federal Automated Vehicles policy and a proposed data sharing program. "Apple agrees that companies should share de-identified scenario and dynamics data from crashes and near-misses," the letter says. "Data should be sufficient to reconstruct the event, including time-series of vehicle kinematics and characteristics of the roadway and objects." Apple also points out that data sharing should not come at the expense of privacy, and that companies should invest resources to protect the "individuals' fundamental right to privacy."

In October, it was reported that Apple was abandoning its car plans "for now." After numerous layoffs and reassignments, the remaining members of the Apple Car team were said to be focusing on autonomous systems. Dozens of employees are also working on a car operating system in Canada. The letter was signed by Apple VP of Product Integrity Steve Kenner, who used to be Ford's Global Director of Automotive Safety. It's not known when Kenner joined Apple, as his LinkedIn still lists Ford as his employer.

Update: Apple issued a statement to Financial Times confirming the letter and Apple's interest in helping to define rules for self-driving vehicles.
“We’ve provided comments to NHTSA because Apple is investing heavily in machine learning and autonomous systems,” the Apple spokesman said. “There are many potential applications for these technologies, including the future of transportation, so we want to work with NHTSA to help define the best practices for the industry.”


Related Roundup: Apple Car

Users Find Some New MacBook Pros Suffer From Major Graphics Issues

Since new MacBook Pro models launched last month, an increasing number of early adopters have reported serious graphics issues on Apple's latest notebooks. The glitches and other problems appear to be most prevalent on built-to-order 15-inch models, but standard 13-inch and 15-inch configurations are also affected.

MacRumors reader Jan Becker, for example, said the graphics began to glitch on his new high-end 15-inch MacBook Pro, equipped with built-to-order AMD Radeon Pro 460 graphics, while transcoding video with Adobe Media Encoder in Premiere Pro. The notebook subsequently crashed.


Becker claims when he took his MacBook Pro to an Apple retail store to be replaced, an employee said the graphics issues are likely a hardware problem. He later claimed he received a phone call from Apple's headquarters in Cupertino, California, where it allegedly has a team of engineers looking into the issues.
Apple called me from Cupertino. They put together a group of engineers to get to the root of this. I re-created the incident while I was on the phone with them and sent them the log files of the crash. They also want to "capture" my MacBook Pro with all the files on it to investigate more.
The most common symptoms reported by users include brightly colored flickering, full-screen checkerboard patterns, screen tearing, and other visual artifacts. Affected systems may subsequently experience unresponsiveness or a kernel panic, sometimes resulting in the MacBook Pro crashing.

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15-inch MacBook Pro with AMD Radeon Pro 460 graphics with full-screen visual artifacts

The high-end 15-inch MacBook Pro with Touch Bar and built-to-order AMD Radeon Pro 460 graphics appears to be most commonly afflicted, but several users have reported similar issues on 15-inch models equipped with standard AMD Radeon Pro 450 or AMD Radeon Pro 455 GPUs as well.

MacRumors reader Jayselle recorded his 15-inch MacBook Pro with AMD Radeon Pro 455 graphics flickering while connected to two external LG displays.


It is not entirely clear if the issues are a hardware or software problem. The graphics appear to act up most when users are completing intensive tasks, such as transcoding video with Adobe Media Encoder, syncing large photo libraries with Photos, or using other Adobe apps such as Photoshop and Lightroom.

It would initially seem the issue is limited to 15-inch MacBook Pro models with dedicated AMD graphics, but there are a few isolated reports of graphics issues on 13-inch models with integrated Intel Iris 540 and Intel Iris 550 graphics — including the new 13-inch MacBook Pro with a standard row of function keys.


User complaints extend to the Apple Support Communities and other MacRumors discussion topics, indicating the graphics issues are rather widespread, but not all users are affected. Some speculate the latest macOS Sierra beta may fix the issues, but evidence remains anecdotal.

Separately, a number of users are reporting brief glitches during the boot up process on new MacBook Pro models, particularly along the bottom of the screen. It appears this issue is related to FileVault 2 startup disk encryption, as the glitches go away for many of these users once the feature is disabled.

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As insurance, Apple's extended holiday return policy is currently in effect. MacBook Pros purchased or delivered between November 10 and December 25 are eligible for return until January 8, 2017 in the United States, Australia, Canada, United Kingdom, France, Spain, Germany, and select other countries.

Select 2011-2013 MacBook Pro models have exhibited similar graphics issues in the past, including distorted video, no video, or unexpected system restarts. Apple accordingly launched a Repair Extension Program offering free repairs and refunds, but not before facing a class action lawsuit over the matter.

Apple appears to be aware of and is investigating these latest graphics issues, but it has yet to publicly comment on the matter. Apple been actively exchanging MacBook Pros for affected customers, according to users. Schedule a Genius Bar appointment or contact Apple Support to facilitate this process.

Related Roundup: MacBook Pro
Buyer's Guide: MacBook Pro (Buy Now)

AT&T and Verizon Facing FCC Scrutiny After Exempting Their Own Apps From Data Caps

Both AT&T and Verizon offer apps and streaming services that don't count against the data cap they impose on customers, a practice that the United States Federal Communications Commission does not approve of.

The FCC this week sent letters (via The Verge) to both Verizon and AT&T, claiming that the data cap exemptions, called "zero rating," raise net neutrality concerns and could impact consumers and competition.

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AT&T and Verizon each offer programs that allow content providers to pay a fee to be exempted from customer data caps, programs that they themselves take advantage of with their own apps and services.

DirecTV Now, AT&T's recently introduced streaming television service, does not use data when streamed on the AT&T network, for example. DirecTV Now pays for the data, but as an AT&T subsidiary, AT&T is just paying itself. Verizon, meanwhile, exempts its own Go90 streaming service from using data on the Verizon network and does not pay fees to do so.

The FCC first sent a warning to AT&T in early November, but was not pleased with the response it received from the company. In this week's letter, the FCC says that it has come to the "preliminary" conclusion that the Sponsored Data program inhibits competition, harms consumers, and violates Open Internet rules. It asks AT&T to answer a series of questions about its Sponsored Data practices.
We find that those responses fail to alleviate the serious concerns expressed in our November 9 letter regarding the potential anti-competitive impacts of a wholesale Sponsored Data program for zero-rated mobile video services. Indeed, your submission tends to confirm our initial view that the Sponsored Data program strongly favors AT&T's own video offerings while unreasonably discriminating against unaffiliated edge providers and limiting their ability to offer competing video services to AT&T's broadband subscribers on a level playing field.
A similar letter sent to Verizon expresses concern over the "FreeBee Data 360" program and says it has the potential to "hinder competition and harm consumers" because Verizon does not need to pay to participate in the Sponsored Data program when it exempts its own app, but competing content providers do.
The position that the participation of Go90 in FreeBee Data 360 is the same as that of third parties, however, fails to take account of the notably different financial impact on unaffiliated edge providers. For example, while there is no cash cost on a consolidated basis for Verizon to zero-rate its own affiliated edge service, an unaffiliated edge provider's FreeBee Data 360 payment to Verizon is a true cash cost that could be significant.
AT&T and Verizon have responded to the letters sent by the FCC in statements given to the media. AT&T says the government should not take away a service that's saving customers money, while Verizon says its practices are good for consumers, non-discriminatory, and consistent with the rules.

The two carriers have been given a December 15 deadline to respond to the FCC's concerns.

Tags: FCC, AT&T, Verizon

Apple Seeds Fifth Beta of iOS 10.2 to Developers and Public Beta Testers

Apple today seeded the fifth beta of an upcoming iOS 10.2 update to developers and public beta testers, four days after seeding the fourth beta of iOS 10.2 and more than a month after releasing iOS 10.1, the first major update to iOS 10.

Registered developers can download the iOS 10.2 beta 5 from the Apple Developer Center or over-the-air with the proper configuration profile installed.

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iOS 10.2 introduces new emoji, such as clown face, drooling face, selfie, face palm, fox face, owl, shark, butterfly, avocado, pancakes, croissant, and more. There are more than a hundred new emoji, including several profession emoji available in both male and female genders, such as firefighter, mechanic, lawyer, doctor, scientist, and more. Apple has also redesigned many existing emoji, adding more detail to make them look much more realistic.

Along with new emoji, iOS 10.2 includes new wallpaper, new Music sorting options and buttons for Repeat and Shuffle, new "Celebrate" and "Send with Love" Screen Effects, an option for preserving camera settings, Single-Sign On support for watching live TV via apps, and the official "TV" app that was first introduced at Apple's October 27 event.

The TV app serves as an Apple-designed TV guide that aims to simplify the television watching experience and allow users to discover new TV shows and movies to watch.

The TV app is available on iOS devices and the Apple TV, and in iOS 10.2, the "Videos" app has been replaced entirely with the new "TV" app, which will now serve as the iOS TV and movie hub.

Apple has called iOS 10 its "biggest release ever" for iOS users, with a revamped lock screen, a Siri SDK for developers, an overhauled Messages app, a dedicated "Home" app for HomeKit users, new facial and object recognition capabilities in Photos, and redesigned Maps and Apple Music apps.

Related Roundup: iOS 10
Tag: iOS 10.2

Apple Says iPhone 6s Shutdowns Result of Manufacturing Issue Causing Batteries to Degrade Faster

Apple has posted a message on its Chinese website to address unexpected battery shutdowns affecting some iPhone 6s models, noting the issue is related to some batteries having been overexposed to "controlled ambient air" during the manufacturing process (via Business Insider).

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We found that a small number of iPhone 6s devices made in September and October 2015 contained a battery component that was exposed to controlled ambient air longer than it should have been before being assembled into battery packs. As a result, these batteries degrade faster than a normal battery and cause unexpected shutdowns to occur. It's important to note, this is not a safety issue.
Apple added that iPhones are designed to shut down automatically under certain conditions, such as extremely cold temperature. In this case, some iPhone 6s models are shutting down with around 30% battery percentage remaining to protect the device's internal components from low voltage.

Apple said it has investigated other factors that could potentially cause an iPhone to shut down unexpectedly, but it has not identified any new factors. Nevertheless, the company said it will continue to monitor and analyze customer reports. Apple reiterated the battery issues are not a safety concern.

Apple launched a repair program earlier this month offering free battery replacements for affected iPhone 6s models. These devices fall within a limited serial number range manufactured between September 2015 and October 2015. Apple has since launched a tool to check if your serial number is affected.

Apple is also offering refunds to customers who previously paid to have their eligible iPhone 6s battery repaired or replaced. Apple recommends customers experiencing iPhone 6s battery issues visit an Apple Store or an Apple Authorized Service Provider, or contact Apple Support.

Related Roundup: iPhone 6s
Buyer's Guide: iPhone (Buy Now)