Apple today announced the launch of a new SSD service program for the 13-inch MacBook Pro sans Touch Bar after determining that the 128 and 256GB SSDs in a limited number of these machines have an issue that can result in data loss and failure of the drive.
Apple says that 13-inch MacBook Pro models with affected drives were sold between June 2017 and June 2018, and Apple will provide service for these drives free of charge.
MacBook Pro owners can submit their serial number on the page announcing the program to see if their machines are eligible for servicing. Apple recommends that affected machines be serviced as soon as possible to avoid loss of data.
13-inch MacBook Pro models with Touch Bar and older 13-inch MacBook Pro models are not affected.
Customers will need to visit an Apple retail location, an Apple Authorized Service Provider, or contact Apple Support for a mail-in repair. Apple says that all machines needing service should be backed up first, with the company outlining the repair steps:
Prior to service, it's important to do a full back up of your data because your drive will be erased as part of the service process.
- A technician will run a utility to update your drive firmware which will take approximately one hour or less.
- Your 13-inch MacBook Pro will be returned to you with macOS re-installed.
- After service, you will need to restore your data from a backup.
Apple also recommends having another device, such as an iPhone, available to view the Apple support article with details about restoring data from a backup since the Mac in question will not be able to access the internet until it is updated.
Apple says that files corrupted due to this issue will not be able to be restored, and any damage to the MacBook Pro that impairs the ability to service the drive will need to be addressed first, possibly at customer expense.
The program covers affected MacBook Pro models for three years after the first retail sale of the unit, but it doesn't extend the standard warranty coverage of the 13-inch MacBook Pro. Customers who already paid for a repair for a drive failure can contact Apple Support for a refund.
Top Rated Comments
i think there's a lot more to this story than is being dished out.
Seems to be every week a new program, screen here, ssd there, keyboard here,batteries there...
Must be a bitch for Apple to have to replace the whole motherboard just to change an SSD. What a waste. Apple touts its green credentials yet look at this debacle.