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First Generation Apple TVs Unable to Connect to iTunes

appletv-326x-tjlApple's first generation Apple TVs have lost their ability to connect to iTunes and appears to be affecting users worldwide.

A lengthy Apple Discussions page shows that the problem started on the 17th of April and has persisted for 1st generation Apple TV users. Forum poster georgevargas describes the issue:
As of last night I had full access to the iTunes Store. Since this morning I was getting an Itunes Store Not Available message, and after unplugging the AppleTv the iTunes Store access completly disappeared except for movie trailers.
Users have gone through the usual diagnostics, including rebooting and restoring, but have found that nothing has restored connectivity. MacRumors has confirmed the issue on our own 1st generation Apple TV.

The initial timing of the outage corresponds to the FaceTime not working for iOS 6 users, suggesting some internal changes by Apple has affected both services. Some users are speculating that internal communication upgrades related to the Heartbleed security issue could be related. Apple denied that Heartbleed affected any of its "key services" but did not elaborate on what those might be.

Apple has not provided any statement on if and when 1st generation Apple TV functionality will be restored or not. The first generation Apple TV was released in January, 2007 and was sold until September, 2010.

Update 4/22 12:00 PM PT: Apple appears to have resolved the issue preventing first-generation Apple TVs from connecting to iTunes. Many users are reporting that their Apple TVs are once again functional.

Related roundup: Apple TV

Top Rated Comments

(View all)

26 weeks ago
If it's a blackout, Apple needs to tell people about it.

If it's a cutoff due to age Apple needs to warn ahead of time.

I love you Apple but you need to act like you care about your customers that don't own the latest version of everything.
Rating: 63 Votes
26 weeks ago

A total misquote and the reason why the down one button needs to come back

1. Apple neve said their stuff is issue proof, especially using that phrase

2. You are talking about a nearly full seven year old device, running ages old software. Time to move on from it and stop expecting it to act like it should be running just as well as when it was new.


Why not should a seven year old device work as it did ever so well only a few days ago? I like my first gen Apple TV. Why? Local storage! Something the newer models lack.

Just because some device is older than average, doesn't make it useless. Plenty of old white plastic MacBooks are still working just fine as they should. But no, since they're "old" it's time to upgrade to a new Mac or otherwise simply due to its age despite its potential.

If the down vote option was still around, you may be having a serving of humble pie.
Rating: 33 Votes
26 weeks ago
Oh here comes the posts of "Apple purposely did this to make people upgrade to the newest Apple TV".
Rating: 28 Votes
26 weeks ago

"It just works..." :rolleyes:


A total misquote and the reason why the down one button needs to come back

1. Apple neve said their stuff is issue proof, especially using that phrase

2. You are talking about a nearly full seven year old device, running ages old software. Time to move on from it and stop expecting it to act like it should be running just as well as when it was new.
Rating: 22 Votes
26 weeks ago
"It just works..." :rolleyes:
Rating: 21 Votes
26 weeks ago


It isnt any more!
Rating: 21 Votes
26 weeks ago

It's Easter Sunday. Do you think anyone is working on it?


Does anyone at Apple observe EASTER? If it was Earth Day, I could understand the company holiday. LOL
Rating: 17 Votes
26 weeks ago
I get the feeling it went like this:

____

Dear Apple,

I would like to have access to iTunes Extras content on the current gen Apple TV and iPad since I've noticed I have access these iTunes Extras on my first gen Apple TV.

Thanks,
User

____

Dear User,

We have removed the ability to access iTunes on first gen Apple TV, as per your request.

-:apple:
Rating: 15 Votes
26 weeks ago

A series of controlled events that force users to buy or upgrade to their newest products.


Your tin foil bunny ears are a tad too tight.
Rating: 14 Votes
26 weeks ago


2. You are talking about a nearly full seven year old device, running ages old software. Time to move on from it and stop expecting it to act like it should be running just as well as when it was new.


It's completely idiotic to support the idea that it's normal to suddenly throw away a device fully working a few days ago.

In your superficial society everyone should have only new stuff and people should shame each other based on how new their stuff is :D
Rating: 11 Votes

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