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Walmart Testing iPhone-Based Self-Checkout System for Retail Stores

Reuters reports that retail giant Walmart is currently testing a new "Scan & Go" service at one Arkansas store that allows iPhone users to scan items with their device as they shop and then proceed to a self-checkout station on their way out of the store to complete their purchase. The report points to a survey Walmart is using to gather feedback on the initiative.
We are conducting a study to assess the usability of the Walmart iPhone app's new Scan & Go feature. Scan & Go enables you to scan products with your phone and bag them while shopping in a Walmart retail store, and then use the Self-Checkout at the front of the store. This survey includes questions to help us determine if you qualify for an interview session. We are simply trying to get feedback from real people on whether this new system is user-friendly, and we think you will find participating in this study fun!

Walmart's test sessions were held earlier this week, with participants being compensated with a $100 payment and a $25 Walmart gift card for the one-hour sessions.

Details on how exactly the purchasing process works remain scant, but allowing users to scan their entire orders before approaching the checkout stand could in many cases result in significant time savings during busy shopping periods.

Related roundups: iPhone 5c, iPhone 5s, iPhone 6

Top Rated Comments

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25 months ago
Sounds like the perfect feature to deploy to a customer base with below average intelligence and technical inclination.
Rating: 30 Votes
25 months ago
Sounds like Wally World is going to have an increase in shoplifted item percentages.
Rating: 28 Votes
25 months ago

Sounds like Wally World is going to have an increase in shoplifted item percentages.


you mean I don't have to do this anymore?

Rating: 15 Votes
25 months ago
it could be a good thing. That is until someone gets arrested for stealing a 1 dollar item, because they forgot to press "PAY NOW". ;)
Rating: 12 Votes
25 months ago
Our grocery store already does this with custom scanners so I assume it would work exactly the same with an iPhone as the scanner.

Not really a complicated difference.

(But don't let real-world examples stop MR posters from telling you why this couldn't work. By all means, carry on. )
Rating: 12 Votes
25 months ago

How many of those people can afford iPhones in the first place though?

I have no doubts that if such a system is put into place that theft/ shoplifting/ 'I-thought-I-paid-for-it's' will increase exponentially and cause problems. But given Wal-Marts clientele, I think a majority will be 'iPhoned' out from the get go.


apple snobbyism

i went to buy something at wal mart a few weeks back. same kind of stuff as every other store except cheaper a lot of times.

i needed a generic windshield mount for my iphone and a car charge cable
Rating: 11 Votes
25 months ago

Sounds like the perfect feature to deploy to a customer base with below average intelligence and technical inclination.


How many of those people can afford iPhones in the first place though?

I have no doubts that if such a system is put into place that theft/ shoplifting/ 'I-thought-I-paid-for-it's' will increase exponentially and cause problems. But given Wal-Marts clientele, I think a majority will be 'iPhoned' out from the get go.
Rating: 6 Votes
25 months ago
I love this idea!

It pisses me off that Walmart has 40 checkouts, and only 5 of them are ever staffed!

Plus, the self-checkouts are annoying to use because they constantly tell you to bag stuff, but yet there isn't enough room on the scales to put more stuff! Then you have to push the 'Do not bag item' button constantly, and get it approved by the person working the machines. It takes forever.
Rating: 6 Votes
25 months ago

I love this idea!

It pisses me off that Walmart has 40 checkouts, and only 5 of them are ever staffed!

Plus, the self-checkouts are annoying to use because they constantly tell you to bag stuff, but yet there isn't enough room on the scales to put more stuff! Then you have to push the 'Do not bag item' button constantly, and get it approved by the person working the machines. It takes forever.


Why shop there?

I haven't shopped there in years. I would rather drive 10 more miles and pay more then buy from them
Rating: 5 Votes
25 months ago

apple snobbyism


Realism.

i went to buy something at wal mart a few weeks back. same kind of stuff as every other store except cheaper a lot of times.


I go to Wal-Mart every week to pick up the essentials.

i needed a generic windshield mount for my iphone and a car charge cable


YMMV but I find that Amazon is even cheaper for the items listed.
Rating: 4 Votes

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