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Apple Refusing Service on Hacked iPhones?

Thursday September 20, 2007 12:08 pm PDT by Arnold Kim
ZDNet's Apple Core blog notes that if you've hacked your iPhone, you may want to restore to defaults before bringing it into an Apple Store for service.

A colleague of O'Grady's was initially refused service for his iPhone due to a combination of 3rd party applications and an unlocked iPhone (on T-Mobile).

So while he eventually got Apple to return the iPhone (after paying the restocking fee, that is), the lesson here is to do a restore of your iPhone and re-install the factory AT&T SIM before bringing into an Apple Store for service. Thats the beauty of software-only hacks, after all!


More concerning is that initially this persons phone was refused service and blacklisted from future service, but after discussions with the mananger, this was lifted.
[ 91 comments ]

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NightStorm
Posted: 61 months ago
Is this even slightly surprising to anyone?

Not me.
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Cybergypsy
Posted: 61 months ago
Common Sense to some:)
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severe
Posted: 61 months ago
Makes sense to me.
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brn2prgrm
Posted: 61 months ago
Well duh! You expect Apple to repair your phone after you've not only hacked it but you're also using it with another provider besides AT&T? Haha that was stupid! He was lucky to get anything...
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PDE
Posted: 61 months ago
My questions is: if you restore it and put in the ATT sim, how do you demonstrate the problem? Will they just pop out the sim and put in one of theirs?
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overanalyzer
Posted: 61 months ago

My questions is: if you restore it and put in the ATT sim, how do you demonstrate the problem? Will they just pop out the sim and put in one of theirs?


If the problem is due to a hack, you're on your own.... Assuming it's a hardware issue or something else requiring Apple service, a restore presumably won't fix it. Otherwise it must be from the hack.
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PDE
Posted: 61 months ago

If the problem is due to a hack, you're on your own.... Assuming it's a hardware issue or something else requiring Apple service, a restore presumably won't fix it. Otherwise it must be from the hack.


Well, right, I understand that if I ruin the phone with a hack I will take responsibility. However, I'm curious about actually being able to show the genius what the problem is if the phone has been restored and not re-activated. There will just be a screen saying that I need to activate it. Will apple require that it be re-activated through ATT before they examine it, or will they use their own sim?
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kbrain2929
Posted: 61 months ago
Kudos to Apple. They are a business and they are here to make money. If they make some people pissed off, oh well, that's business! Again, kudos to Apple! :apple:
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MacBoobsPro
Posted: 61 months ago
Well duh... serves all the unlockers right. They are blatantly breaking the user agreement they signed up to when buying the phone. Apple could quite easily tell them to fuzz right off.

They are also delaying firmware updates for the rest of us while Apple tries to 're-lock' the phones.

You will all end up in hell with locked iPhones raining down on you forever! :apple:
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PDE
Posted: 61 months ago

Kudos to Apple. They are a business and they are here to make money. If they make some people pissed off, oh well, that's business! Again, kudos to Apple! :apple:


Yeah kudos to Apple! Their current direction is doomed to failure. The might be able to make a few bucks before they're eventually stopped by consumer rights laws (most likely in the EU, rather than here) , but it's just a matter of time...

The new Microsoft? Yes...
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