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AT&T Simplifying Billing Statements

Multiple iPhone users report having received SMS messages from AT&T today stating the following:

AT&T free msg: We are simplifying your paper bill, removing itemized detail. To view all detail go to att.com/mywireless. still need full paper bill? call 611.


The move is likely in response to some users receiving extremely lengthy bills containing details of each phone, SMS, and data transaction (such as Katie's 53 page bill).

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Posted: 58 months ago
Well we aren't going to have 300 page cell phone bills now!

Here's a picture:
Thumb resize.

Sam
Rating: 0 Positives / 0 Negatives
Posted: 58 months ago
Good. Although this is AT&T's err, it didn't complement Apple's A Greener Apple policy. Plus it was just damn annoying.
Rating: 0 Positives / 0 Negatives
Posted: 58 months ago
Just received my text at aout 1:00 MTN. I was also surprised with how many pieces of paper were in my first bill.
Rating: 0 Positives / 0 Negatives
Posted: 58 months ago
Anyone (or company) can screw up.

What really matters is how they handle it when they do, and AT&T seems to have realized there was a problem and are fixing it. What more can you ask for?

Now if only Apple will let us Canadians use the iPhone!
Rating: 0 Positives / 0 Negatives
Posted: 58 months ago
I received the text message as well. What I find weird is we are on a family plan. I do close to 2000 text messages a month and I use around 700 minutes alone per month, let alone the 2 other people on the plan, and yet our bill was only 8 pages (this is about on par with sprint).
Rating: 0 Positives / 0 Negatives
Posted: 58 months ago

Good. Although this is AT&T's err, it didn't complement Apple's A Greener Apple policy. Plus it was just damn annoying.


Call 611 and cut down a forest!
Rating: 0 Positives / 0 Negatives
Posted: 58 months ago
It just seemed like it was very wasteful for them to have done that in the first place... I can see where they might not have even thought about that, but that is kinda ridiculous... I have always been part of their e-statement program because I just throw away all those bills anyways...
Rating: 0 Positives / 0 Negatives
Posted: 58 months ago

Well we aren't going to have 300 page cell phone bills now!

Here's a picture:
Thumb resize.

Sam


got this text when i finished updating to 1.0.2 and was putting all my music back. thats a very good thing. my recent bill was 50 pgs. just pointing out who i was texting to
Rating: 0 Positives / 0 Negatives
Posted: 58 months ago
Yup, just got the txt message, around 2:30 central time. This after i elected to go paperless after receiving my 50+ page bill over the weekend...
Rating: 0 Positives / 0 Negatives
Posted: 58 months ago

It just seemed like it was very wasteful for them to have done that in the first place... I can see where they might not have even thought about that, but that is kinda ridiculous... I have always been part of their e-statement program because I just throw away all those bills anyways...


I don't care to dig up sources at the moment, but this has roots outside of AT&T. Somewhere there's a regulation that says the iPhone is a phone (unlike a blackberry, etc..) and therefore AT&T is required by law to state on the bill what you're being charged for. There is no logical reason that AT&T would agree to send people their phonebill in boxes, unless they HAD to. I'm sure it's taken this long to get the policy changed, or convince the govt that online detail is good enough.
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