Apple Still Scoring High In Reliability
The Report calculated the following "Reliability Scores" for each computer vendor based on the percentage difference between their overall U.S. market share and the percentage of calls into the RESCUECOM call center about the particular computer vendor. The higher the score, the less likely it was that calls about the specific computer vendor to the RESCUECOM call center were received.
The report reflects similar findings to an August PC Magazine survey which consistently rated Apple at the top of the reliability and service and support pile.
Last year, Apple's score on units needing repair was an impressive 11 percentwell below that of any other company in the survey. But according to readers, the company has managed to cut repair rates even further over the past 12 months. This year, Apple's score on units needing repair drops to 8 percent. Among first-year systems, it's only 5 percent. That's nothing less than astonishing.
Some have been eager to see whether initial Intel switch woes (battery issues, heat, random shutdowns, etc) would affect Apple's generally good reliability reputation.
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There really is a big difference between the top numbers!
(Apple retains their lead across the board in all categories for tech support in CR's latest numbers.)
Anyway, it's good to keep in mind that when we see more reports--in these forums--of Mac issues than Dell issues, that's because it's a Mac forum. Go to a forum for people who love their Dells and you'll see more Dell issues than Mac ones :) And it's human nature to post when you have a problem, not when you don't.
Being an Apple Computer I would think if they had a problem they would go to apple directly vs. Rescuecom. As Well Lenovo being just purchased from IBM I would think that A. They have no old systems, B. Still under Lenovo Warentee. Thus Probably Making HP/Compaq the winner,
That's some funky logic right there...
I have always been impressed with Apple's hardware quality. Nowhere was this more true than during the construction of the prototype and production versions of System X at Virginia Tech. The original, first few off the assembly line Power Mac G5 units were pretty solid. We had one DOA machine (blown cap in the power supply), and over the first 30-days of testing had only 65 of 1105 have any sort of hardware problem (that's less than 6%). The Xserves were even better with only about 50 of the 1105 needing to be weeded out in the first 30-days of operation. By comparison, there were several large orders (more than 20) of Dell boxes around the same time. Most of these machines were slated for classrooms, but some were made into smaller clusters. The ones from the classrooms have had power supplies replaced (17 in the first year, and 24 in the second, out of a total of 52 machines), and have also had varying other problems (bad removable drives, video cards, monitors, etc.).
Now, I know there have been a lot of noisy bad experiences too, like the MacBook yellowing, batteries catching fire, etc., but the overall quality (across the product line) is impressive. I still get AppleCare, so I know they're not perfect, but Apple hardware does seem to have fewer problems than any other vendor I've worked with over the past 15 years.
Being an Apple Computer I would think if they had a problem they would go to apple directly vs. Rescuecom. As Well Lenovo being just purchased from IBM I would think that A. They have no old systems, B. Still under Lenovo Warentee. Thus Probably Making HP/Compaq the winner,
That's some funky logic right there...
I think I see his point. This report was done only on people that had called Rescuecom for help. I have an apple computer. If I have a problem I'm not going to call some other company. I'm going to call Apple. I still think, though, that Apple computers are far more reliable than HP/Compaq.
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