Apple Internal Knowledgebase Docs

glad to see they're working (hopefully) on the clicking speaker issue on iBooks. my fiance has one and it drives her insane, and, by extension, me as well.

My Cube has the iTunes problem mentioned. I've actually had my first Kernel Panic from this situation. I can't rip any CDs in the Cube; I have to use an old G4 tower with the achingly slow DVD-RAM drive.

Damn, a nice 5 internal issues with the 15" PowerBook (FW800), all of which seem pretty serious. I serious hope I do not have to send my PowerBook back as soon as I receive it! Are these just 10.2.8 problems or actual hardware problems? I mean, since these computers are being sent with 10.2.7 installed, would that mean they wouldn't have these problems?

Originally posted by Powerbook G5
Damn, a nice 5 internal issues with the 15" PowerBook (FW800), all of which seem pretty serious. I serious hope I do not have to send my PowerBook back as soon as I receive it! Are these just 10.2.8 problems or actual hardware problems? I mean, since these computers are being sent with 10.2.7 installed, would that mean they wouldn't have these problems?

So is this an "after we receive and notice any problems to contact apple deal" ? Or is Apple doing this themselves at the plant? I wonder for those who said their PB's have been pushed back in shipment date are ones with these problems?? I should receive my PB today and will make note here of any issues.

The "capture" language is Apple internal-speak for "let hardware engineering know about the problem. Don't just treat this as a simple defect. These are new machines and we want to jump on (fix) any engineering defects right away."

Originally posted by billyb
glad to see they're working (hopefully) on the clicking speaker issue on iBooks. my fiance has one and it drives her insane, and, by extension, me as well.

Thank god its not just me!!! Mine does that too when I am running it on battery. If you run iTunes silently it seems to stop it, but it shouldn't do it in the first place!

My iPods done that freeze thing a couple of times. So I'm glad that I'm not the only one it happens to.

This is funny. All the people who say they wont buy a RevA G5 when they come out and look at all the problems with the new 15''. Lamers.

"If you make it, they will come"

Hmmm...

I went to my local Apple Store last Tuesday and picked up the new 15" PowerBook. I had some strange issues with getting through the initial registration process. It stopped on "disconnecting" but didn't lock up. The bouncing ball animation just kept bouncing for an hour. So I turned it off and back on. It booted up fine after that, but I missed the rest of the questions.

I usually install from scratch anyway, so I did. The only problem I had after that was when I tried to use the restore CD to install iDVD. I couldn't get the restore CD to show up when I put it in the drive. I could eject just fine, but no CD or DVD would show up on the desktop. Rebooting fixed that problem.

Also, the Super Drive makes a funny noise when coming out of sleep, but I think that's normal. Is that normal? Should I worry about any of this? Should I contact Apple?

Paul

Hot Issue: iPod (with Dock Connector) - Unresponsive, "Stuck", "Frozen", or "Locked Up" Escalate any case of an unresponsive iPod that is stuck at any text view and cannot be reset. Note: This document does not apply to cases in which the iPod is stuck at the Apple logo, but links to those documents are provided below.

This condition has happened to my iPod a couple of times -- when I was nowhere near my dock converter or my PowerBook. Anyone know how to reset an iPod w/o the dock or a PB?

Will a software fix from Apple fix the problem?

Will Apple make a software fix to fix the problem?